2025 Reviews: Cortona Resort & Spa Reviews from Real Guests.

My mother and I booked an 80 minute “detox fanghi” massage, paying in advance by wire transfer. When we arrived they demanded to see our passports, which obviously we didn’t bring to a spa day. No information was given about the facilities, or where to go to get to the treatment rooms. Needless to say there was no welcome of any sort, which considering we’d paid them €230 was rather rude. We eventually found our way and we were given a much cheaper 25 minute really uncomfortable, borderline painful, stomach and leg massage. Then the masseuse abruptly left the treatment room! After ten minutes of hanging around, we realised nobody was coming back. Post complaining about this, we were promised a partial refund by the manager Guilherme. Despite numerous emails, we still are awaiting this refund two months later, with zero responses to our chasers. Avoid this place at all costs, unless of course you like chaotic experiences, painful massages and to be ripped off!

The hotel was clean but our room was pretty dark (in the building next to the main building). The spa pool had most jets that were not working. The water was warm which was nice. The sauna was really hot too! They allowed our son to enter which we really appreciated it. The steam room wasn’t working great. I have to say breakfast was not 4 stars. If you wanted scrambled eggs, salmon, etc.. you had to pay extra. After paying a significant amount for the room it didn’t seem that they should charge for this. I wouldn’t return to this hotel, even though overall we had a decent stay.

This was our first trip to Tuscany. We purchased a package at a charity auction and this hotel was included. 5 nights include spa, and dinner. I believe that this hotel is being kept afloat from these packages, as most of the guests were from the US. The rooms were large and comfortable. The food at the restaurant was standard...the spa was relaxing. What I didn't like was the concierge service. We were charged for taxi service and also paid the non English speaking driver (who was an employee and not a car service as he took the laundry out of the back seat of the car before we got in.) We could not understand if we were to be billed, or not for a 1km drive to the town of Cortona. We received two very different quotes for a car service to Seinna. (120 euro, both ways, then 375 euro by another clerk at the desk). Upon check out. That taxi driver was at the desk...they had double charged us for the rooms. I had to find another employee to assist in settling the bill.

This is one of the most beautiful resorts I have been to while in Europe. We are very grateful to all staff for the nice welcoming and the hospitality, especially to Christopher and Doina but nonetheless to Nico & Ari. We loved swimming in the heated outdoor pool while enjoying the beautiful views. Wonderful place! We will always come back with pleasure ❤️

Not a resort. The staff are kind but limited in their abilities to effect change. Food is only marginally good. Breads are stale, cakes are dry, eggs must be ordered and are good at breakfast. The cook smokes outside the back door which is a real turn-off to think he’s breathing smoke on my dinner?? My Carpaccio was thick, tough to chew raw meat. A ‘panini’ was dry bread and cold cheese and ham (both were not eatable). Plain tomatoe sauce with pasta was fine at dinner. But in Italy and at a resort I expected really nice food, I can make plain pasta at home. Several loud people drinking beers and bottles of wine dominated the pool. Glass was allowed around the pool area and I fear it will break and someone will be cut. Rooms are NOT luxurious, nor do they look like the photos. The AC worked well and the area is quiet so that was very nice. We stayed for 4 days and there was NO availability at the Spa. We were supposed to get a massage but there was no appointments available. The town of Cortona is nearby but very crowded and dirty. We did not eat there. We found a delightful restaurant nearby in Camachi (sp) called La Bracerie and the foods was outstanding. Every dish was excellent and so reasonably priced and served with a smile. Go there!!!