Hotels Near Waters Restaurant

4.7/5Outstanding42 Reviews
2.27km from Waters Restaurant
I stayed at this hotel again three times now in January and many weeks in 2020. Like everyone else the hotel is experiencing difficult times due to Covid and therefore the full facilities cannot be made available due to restrictions. Having said that the testament to my experience of staying here is that I keep going back. The staff are friendly and very helpful. They have refurbished a large number of the rooms over the last few months and the new rooms are very comfortable, good size, and well equipped. The hotel offers a good menu at reasonable prices although currently due to covid you do have to eat in your room. I will definitely be staying here again in the near future and look forward to it. Thank you to all the staff, especially Vitesh and Mo who always go out of their way to accommodate what at times can be last minute requests. This is a good value hotel, ideally situated next to Birmingham Airport and the NEC and has close links to the Rail and motorway networks. Thank you.
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3.3/59 Reviews
2.13km from Waters Restaurant
The rooms were good and night staff were good especially staff member named ace and gokuma was let down by morning staff called zoe was very unprofessional and rude was disguisted by her service felt very intimadated by the way she dealt with my enquiry will be thinking twice next time to stay at travelodge accommodations should have gone Premier Inn or holiday Inn instead due to her racist remarks and moody behaviour.apart from that everything was OK.
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4.6/5Outstanding33 Reviews
0.92km from Waters Restaurant
Location is excellent, just across the road from the airport and a short walk to international rail station. Car park next door is handy but could be a little cheaper although if you ask at the hotel desk they can give you a discount for the nights you stayed. Covid preparations were brilliant, room was comfy, well cleaned and sealed off once ready. Breakfast for Honors members was still provided despite the ongoing covid restrictions. I was able to choose a time slot the night before up to 10pm and then either have breakfast delivered to my room or I could pick up at reception. 2 options of meat (my option) or veggie in the form of a takeaway bag which consisted of a hot bacon roll, ketchup, ham, cheese, yogurt, an apple, orange juice, tea, coffee and water. I was also able to take it in to the bar area to eat. I didn’t have my eve meals at the hotels so can’t comment on the food. The staff were friendly and welcoming
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4.1/5Very Good35 Reviews
1.01km from Waters Restaurant
Can not recommend this hotel highly enough. Check in was completed in less than a minute. We were upgraded to an executive room, but having stayed in an executive room in Novotel Liverpool and Novotel Paddington only a few weeks before, we were not expecting too much. This room however was lovely. It had been refurbished and the room looked modern and bright, with a much more comfortable bed than the other two novotels also. A quick mention for the breakfast, the waiter was enthusiastic with all staff and was very attentive throughout. He appeared to love his job, as did the lad working the bar the night before. The location cannot be beaten also, as you literally walk across the road to departures. If we ever go from Birmingham airport again, I would probably almost certainly visit again.
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4.6/5Outstanding8 Reviews
0.96km from Waters Restaurant
The airport is just across the street from the window and the apron can be seen from the window. Suitable for people who catch a flight, cost-effective. The restaurant on the first floor is not bad, the price is 15 pounds a meal.
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4.3/5Excellent42 Reviews
0.94km from Waters Restaurant
We’ve stayed here several times in both the budget & the other rooms, thought we’d splash out this time & stay in the extra tenner rooms. The rooms have everything you need & they’re comfy & clean. I want that cute little shower room for myself at home! There was only enough tea for one cup in the room, I’m sure there’s usually 2, anyway we had it when we arrived & nipped down in the morning & got ourselves another cup. We had a good chat with the night watchman (night staff haha!), all staff are always good here, & we always enjoy our stress free stay.
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4.7/5Outstanding36 Reviews
0.87km from Waters Restaurant
The location is very convenient, close to Birmingham Airport and the international train station, next to the international exhibitions that often have exhibitions, the hotel breakfast is OK, accommodation and health is not bad.
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4.6/5Outstanding30 Reviews
1.12km from Waters Restaurant
We travelled down from Anglesey, North Wales; to take our son to Cadbury's World for his very belated "post lockdown" birthday treat. Although there were places that were a little closer, Church Farm was only 30 mins away and seemed so much nicer than the others. It's really easy to reach, literally just a couple of minutes from the M42 by the NEC. Once you arrive the owner "Millie" greets you and you could be miles from anywhere! It's lovely. It is close to the airport, and we did notice the noise from the landing planes a couple of times but it certainly didn't affect us at all in any way. We stayed in Room 6 (family room) which was spacious and well laid out, all fittings are of really high quality; the place was homely and very welcoming. Spotlessly clean and the owners are working hard to ensure that COVID-19 adjustments are practical and don't detract from your stay at all. We opted for breakfast rolls and they were delivered hot, and with a cheerful smile each morning. The owner also gave us good advice about a couple of local places to eat out. We did try a couple of them, and they were lovely, both were family friendly and of them I'd rate the nearby Bulls Head as the very best. Lovely food and great atmosphere (we've left them a separate review). All in all we would highly recommend staying at Church Farm if you have any need of accommodation in the area. If we come down this way again we wont hesitate to book again!
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4.5/5Excellent38 Reviews
0.37km from Waters Restaurant
Excellent property and very convenient to NEC. Front desk staff were pleasant and helpful. We were welcomed by the hotel manager, Roy, who couldn't do enough for us. Property is clean and has a fantastic old time charm. Overall, I had a great experience. The staff were incredibly helpful, and the amenities were great. The room was large, clean, and perfect to celebrate a birthday weekend. Would highly recommend to friends and family.
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3.4/533 Reviews
0.17km from Waters Restaurant
Hotel location is good, but no Novotel is close to the airport. Novotel is walking at the door of the airport glass door for a minute. This hotel is to take the airport light rail for three minutes, then get off the train for ten minutes to walk through the exhibition hall. The exhibition hall is about five minutes walk. Remember that the hotel entrance is at the pizza shop. After entering the door, the elevator is on the second floor. It is the lobby, don't go wrong or circle. The breakfast is very suitable for the Chinese stomach, and the variety is very rich. I live here because I want to participate in the cake show every November. The picture is that it is convenient to go to the exhibition hall without going too far, otherwise the mobile phone is tired. Actually, it is also very tired, stop and go all the way. The hotel is actually a Shanghai-like Heshenghui, a big shopping mall. The hotel reception is in the corner of the second floor of the shopping mall. The guest room is inside the corner building built outside the main building. I feel that the floor of the guest room is built instead of cement, but the quality is very good. . There are not many stores in the mall, the British consumption is not high in the country, and there is a little bit of Colombia in the north. It feels high consumption. There are very few other shops. There is a coffee shop costa in the mall. You can buy a sandwich clerk to help you heat up. The huge sandwich is delicious. There is a specialty store in the Swiss Lotus chocolate, and it is more cost-effective to sell chocolate. Finally, the check-out of this hotel is not to check the room, the room card can go directly to the front desk.
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4.7/5Outstanding27 Reviews
0.42km from Waters Restaurant
I loved this Hotel from the moment I saw it beaming off of the Lake. First thoughts upon entering are "This place is ME" I was immediately at ease, it's a 5 Star feel that doesn't bring out 5 Star entitled vibes from the staff or the guests. It's chill, it's comforting and yet it's completely Zen, even down to the hand drawn quotes in chalk on the bathroom doors. The lighting has to be the stand out feature of this hotel for me tho, because it's that kind of lighting that just makes your mind switch to vibe mode from absolute get go! The staff are second to non too - especially the Assistant Manager, she's so unbelievably hip that I half expected her to come skating in on a cloud of vape smoke, playing a Ukulele. She's absolutely awesome! I ducked 1 Star for Amenities because the rooms do ideally need a phone, IM system or something, oh and the Whiskey selection was very amateur hour. Yet these 2 reasons pale drastically in comparison to the overall impressiveness of this hotel, this experience, this vibe. Book it, Love it, Live it!
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3.5/55 Reviews
4.39km from Waters Restaurant
The reception staff at Sheldon Travelodge are exceptionally friendly and professionals with a special mention to Cherry Khan who is very accommodating and very helpful, Always has a welcoming smiles and very polite manner when speaking to guests like me. The location of the hotel is very accessible by foot to shops and restaurants. The room i stayed in was large and the shower was brilliant. My overall experience in this hotel is excellent and i will stay there again next time. I recommend this hotel to other travellers like myself and enjoy their stay...!!
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Hotels Near Waters Restaurant In Birmingham Review

4.1/551 Reviews
Very bad attitude when checking in I was blind and didn’t find the name of the guest, but I had to pay the room fee again, and finally found that my room was booked under the name of a colleague. This kind of service is super poor, all with racial discrimination Ctrip must translate into English and stay on the comments page of their hotel to avoid compatriots stepping on the pit Disgusting service from the terrible male night shift staff with the racist attitude!
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4.4/535 Reviews
My Wife and I have stayed at this hotel a few times and like its location just outside the city centre, but handy for Broad Street and the shops. However, this was our first Marriott stay since the COVID crisis and I have to say that the hotel has actually gone up in my estimation because of the way that are handling things. The precautions started with a comprehensive email prior to check in, letting us know what to expect. When we checked in the formalities were handled very well with a good one way system, lots of screens and plenty of hand sanitiser available. We were given drinks vouchers, and booked a time for breakfast at check in. The room was clean, and up to Marriott standards. The hotel is an old building, and some of the fixtures reflect this, but it is well furnished and the bed was super comfortable. The bar and restaurant were closed, but there are numerous alternatives nearby on Broad Street and beyond. In the morning the breakfast room was eerily quiet, but the service and food quality were first class - we were given cereals of choice, and then I had a full English whilst my Wife had an omelette , these were accompanied by lots of coffee and toast. All in all the stay was excellent, made better by the ever helpful and cheerful staff. We will certainly go back.
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4/534 Reviews
I’ve stayed at several Penta Hotels before on numerous occasions, so I know the general brand layout and the services they are supposed to offer. This was probably the poorest and most disappointing stay to date. I checked in on what seemed to be a busy Saturday afternoon at the end of February, well I say busy, judging by the queue and the time it took to check me in. The first thing I noticed was there was no draught lager on. This was very disappointing, especially when I had been looking forward to a few cold pints after a tough week at work. It was Saturday, the busiest day of the week and both draught lagers were off for the entirety of my stay. As bottles are £5 each for only 330ml, in essence it cost me £10 a pint! Takes away the novelty element of the 24 hour bar too. 24 hour bottle bar. Poor management or a way of increasing turnover? I asked the staff but they didn’t seem concerned about it. The room was ok, but the television wasn’t tuned in at all and it took me a while to tune it in, and even then the free movies etc weren’t on offer either. The Hotel is also supposed to offer 24 hour food & room service. I went to the bar at 1.30am and asked if I could order a pizza to take back to my room. To be greeted with the following responses is not great customer service “You’re the fourth person that’s asked. The Chef has closed the kitchen” No sincere apology or explanation. No 24 hour room service. Although I was fairly late to bed, (had to wait for an Uber Eats delivery instead), I thought I’d be able to sleep in a bit. No chance at all of a lie-in on a Sunday morning. All I could hear was cleaners on the floor outside my room from about 8am. This, defeats the object of the normal checkout time of Midday, and late checkout of 3pm for a Sunday! As I couldn’t sleep, I ventured down for breakfast. It was poor. The cooked breakfast choice on offer was limited and not replenished. It wasn’t very tasty either, and the orange juice was horrible. To summarise, I expected a lot more from my Penta stay, especially when I’d spent the rather hefty amount of £105 to stay there. It’s a lot of money for what was a sub standard stay.
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4.5/55 Reviews
After a very frightening encounter with an intruder on February 20, I must highlight a serious security problem with the Premier Inn New Street hotel. Premier Inn are my favourite hotel chain, and I stay in their hotels many times a year. But the New Street hotel has a very unusual - and dangerous - design. Entry from the street is into a small foyer with NO STAFF there at any time. The foyer leads to lifts and stairs. I booked into the hotel for 4 nights (20-23 Feb) to go to an event which finished late each evening. On Thursday 20 February, I came back to the hotel just after 11 pm. I used my keycard to open the door to the stairs, to go to my room on the 3rd floor. I thought this would be a secure route, as only guests and staff with keycards should be able to access it. On the second landing, a man, in outdoor clothes but with his shoes in his hand, was trying to open the glass door which leads to the bedrooms, A keycard is needed to open this, and clearly he did not have one. I saw that muddy possessions were scattered around him, and suspected that he was one of the (sadly, many) homeless people based around New Street Station, who had somehow got into the hotel. I started to climb the next flight of stairs to my floor, and realised that he was following me . I am 66, weigh 8 stone and am not trained in martial arts! Fortunately, I can still run. I ran to the glass door to my floor, and used my keycard, which I had deliberately kept in my hand for quick use. I then slammed the door shut, just in time.Behind me, the man hammered on the door with his fist, and shouted at me at the top of his voice. I have no idea what mental state he was in, or what would have happened if he had caught up with me. He was only about two seconds behind me. There were no other guests or staff to be seen. I was extremely shaken. I locked myself in my room, and realised I ought to ring Reception at once. But there was no telephone with a number for Reception, nor was there a number on any of the hotel information cards in the room. Eventually I overcame shock, looked up the external phone number of the hotel and rang it. The member of staff on Reception was extremely helpful, and promised to investigate and log the call (which they did). The next day I spoke to the day manager on duty, who was called Alex. He could not have been more concerned and considerate. He confirmed that the incident had been logged, and said that he believed the intruder had been found. I was told later by Premier Inn's Customer Care team that the intruder had been described in the hotel log as a 'homeless person'. I must stress that I chose the stairs because the foyer to the hotel and its lift (which is often slow to arrive) are very insecure. By day, anyone can walk into the foyer after pressing the button. I believe that after 11 pm the doors are locked ,and in theory only guests can open them and enter. But I walked into the foyer just after 11 pm, without
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4.6/530 Reviews
I was bought this package as a gift and was bowled over by how lovely it was. We were greeted by the very friendly owner, Mary, with a glass of Prosecco. We then had a fantastic back massage. Our afternoon tea was very very generous and included multiple teas and coffees, a large jug of orange juice and melon to finish. The place is clean and modern and we were asked several times if we were happy with the music in the background and our tea. An absolutely lovely experience and I couldn’t recommend it enough.
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4.3/532 Reviews
We had booked our hotel via an online booking site months ago but due to covid the booking could not be kept. The site wouldn't give the option to change the date and cancellation would have cost us. we had no choice but to go to the hotel for them to turn us away. Atul Kakrej was on reception and he helped. He could have just sent us on our way and left us to sort a refund ourselves. He didn't do this, he used the hotel phone to call the site, explained it was the hotel cancelling our booking and arranged an immediate refund from the site. We had no hassle and went home happy we hadn't lost our money. Well done to crowne plaza for going above and beyond to help customers. Because of Atul's lovely manner, helpfulness and professionalism we will be re-booking as soon as covid19 allows.
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4.2/540 Reviews
Small hotel restaurant features built-in, go out less than five minutes is the canal business district, a variety of restaurants is very good, the price of a family of three four hundred dollars you can enjoy the special bar ~ Less than five minutes around the National Aquarium and Legoland is entertainment city, especially for children, you can buy a ticket, will offer some of the ~ Location is very good, a variety of restaurants, Grand Canal, Commercial Street, everything ~ Parking fees 14.2 pounds for 24 hours, hourly charge different ~ Dan
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4.2/532 Reviews
Currently working away from home in Birmingham and the Ibis has been the perfect location to stay in 2/3 nights a week. It is walking distance to both the Jewellery Quarter and New Street. In the 4 months that I have been coming back and forth the staff have always been extremely accommodating and friendly. Rooms are fitted with both A/C & heater so you can make the room the perfect temperature. Beds are comfortable and the shower is high pressure with constant hot water. For people looking for somewhere to stay on business I cannot recommend the Ibis Styles more.
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4/530 Reviews
My wife and I were fortunate enough to spend a night in one of the apartments in this great hotel! From the moment we arrived, we felt a little special! The check in was easy, and informative and the staff were very pleasant and cheerful. Our room was nothing short of exceptional. Clean, tidy and very spacious with all the amenities you would expect from a 5* hotel! We were fortunate enough to have an apartment on the top floor, with French doors leading out to a large patio, with stunning views of the city! Would recommend the small charge for the secure car parking on site. Certainly would stay here again when we are in the area, or even any of their many locations across the country or indeed abroad, if the same standard is the norm!
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4.3/548 Reviews
Very good hotel, clean, cost-effective and safe. I studied abroad in Birmingham ten years ago so I know this location is very convenient. Downstairs is Chinatown. Within 10 minutes walk to the train station bullring shopping! highly recommended! Although the hotel faces the street, the glass is double-glazed, and even the toilets are sound-proofed! The price of this hotel in the UK is really a bargain!
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5/531 Reviews
Booked the hotel for a 30th bday. Booked a luxury king room and on arrival was told we had been upgraded to the superior king suite! Stayed in room 2 which is beautiful! Rose petals had been sprinkled everywhere and arranged, which was a lovely and surprising touch. Staff were all really welcoming, helpful, friendly and didn’t mind the tons of balloons etc I had brought with me to display in the room. Everything was clean, and we had a very comfortable and luxurious stay. All the extra little finishes and touches in the room set this hotel apart from the rest, especially the bath tub! We also had drinks in the cocktail lounge downstairs, waiter was helpful and took the time to explain the menu and find us a cocktail which suited dietary requirements and personal taste. Can’t wait to stay again and check out the other rooms!
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4.4/541 Reviews
We wanted to go somewhere we could use our Gourmet card. They called us an hour and a half before the booking to say we couldn't use it. It was too late to book somewhere else! The service was slow we sat at 7.35pm ordered at 7.45pm, the food didn't come out till 8.30pm but I think that was the kitchens fault not the waitress. There were a couple of mistakes with the order. The starter food wasn't very hot, chargrilled pitas were burnt, we asked for the bacon on the burgers to be on the side one came with it in the burger! The cost of the overall meal did not reflect the food or the service we got. Very disappointing!
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4/534 Reviews
On 7th march was my moms 90th birthday celebration at the hallmark hotel, and the staff went above and beyond to make my mother’s experience amazing. The events manager Rachael and chef Tom were absolutely fantastic throughout the planning process and catered the event to all of our needs. We cannot than them enough as I am convinced that without them and the staff behind them the celebration would not have been such a fantastic turnout. Whenever I wanted to contact them, they were available to speak and answer all my questions… and believe me I had a lot! Every enquiry and issue we had was resolved in such a promptly manner with the at most professionalism by all the staff helping at the event and during the set up. From the staff at the front desk to the catering assistants everyone was very polite and prompt to ensure the area was clean, tidy and presentable. The menu was specifically arranged with Tom to cater to the event culture, and was made to such a great quality it was better than my mother, the guests and myself could ever imagine. Furthermore, many guests assumed it was an external caterer and I was proud to say that I met the head onsite chef who reassured me it would be fine... what an understatement. All the guests were so impressed with it all, An entirely Caribbean meal which was more than enough to feed the guests twice over, and was the at most flavoursome, quality, freshly made food and kept hot when being served. The catering at the venue was updated about three times and not once did I get any complaints from the chef event though this may have been slightly disruptive. The hotel space itself was very clean, tidy and the décor was quite sophisticated. The range of space between the lounge and the main hall was easily accessible for all and meant that there was plenty of space for all the guests. Not only did we admire the hall space we had used but many of the guest travelled from all over the UK and booked rooms at the hotel for an overnight stay, none of which had made any complaints. They loved the fact all the rooms had double beds, flat screens, onsite parking and the option to have breakfast too. The breakfast of which was very fulfilling and had a wide range of options of fresh quality food.
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3.4/559 Reviews
The location is very convenient. The exterior looks a bit old. It is very close to the train station. It is a 5 minute walk from Chinatown. It is also close to the Chinatown. It is also a 5-minute walk. The facilities are not as good as expected. It is suitable for children with extra beds. You can go to Chinatown to eat the recommended Taoyuan (roast duck). Rice) Pepper Chef (grill and salted bean flower) 熬 (first floor snack) 柒 (hot pot) tea rice home (dessert drink) 壹正烧 (Taiwanese food braised pork rice silver silk roll)
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4.8/543 Reviews
Breakfast is very good. The chef orders it now: omelet, shredded cheese, vegetables, mushrooms, etc. It's great. Other kinds of bread, fresh juice coffee tea. Meat has sausages, bacon. Peach apple, cantaloupe, pineapple and other fruits, a kind of Danone fruit yoghurt. All in all, including early value
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5/56 Reviews
Had stayed here recently for business purpose as not many hotels open around at the moment, was a bit hesitant to book the room here at first but it was a fairly good stay and room was not that bad, hotel is kept clean and tidy as well. Had no issue with noise either due to not many people staying because of current situation. Overall I had a good experience.
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1.7/59 Reviews
My booking was confirmed to stay the 26/06/20 at this travelodge, which I’d made that same day. I understand the stay was booked during COVID-19, although I am a key worker and was having trouble at home so needed a night away. When booking the hotel it said open to support key workers, in which I work in a dental practice for the NHS. I was able to provide evidence of this. Also when proceeding with the payment it offered me the option to select business or leisure, I chose leisure as the stay wasn’t work related. However when I arrived at the hotel and provided my indications that I’m a key worker they declined my stay as it weren’t for business, they said I could’ve only stayed there if the stay was due for work. I think this is poor of travelodge and the website for not mentioning my stay had to be work related just had to be a key worker. The payment still proceeded and even though it was a saver rate, I still think I’m entitled to a refund as it is false advertisement, by not stating clearly that the key worker has to be working the during the stay. Also it should not have give me the option to choose leisure during this time to still take my money. I can’t fault the reception staff as it weren’t their fault, they were helpful as they gave me a contact number to contact customer services and email, but I haven’t heard anything back after doing so straight away, I do understand this is a busy time. Regards, Eden.
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4.4/543 Reviews
More suitable for business travel, the room is too ordinary, just ordinary express hotel, buffet breakfast is also very average. The hotel does not have free parking. You can park in the opposite mall, but the parking fee is about 20 pounds. It is better to set the crown next to it and also bring free parking. I once lived in Canada on holiday inn and I feel pretty good, but really it is a lot worse. But the room is still very clean, it is enough for business trip
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4/55 Reviews
I had this hotel booked months in advance for a concert at the arena opposite but obviously due to COVID everything is postponed, I decided to keep the hotel anyway and do a little shopping. The hotel looks very tired and in need of a transformation outside but inside was clean, tidy and the room was huge! Everything I needed was provided and the lady on the desk who I believe was called Marjorie was so friendly and welcoming & checked me in slightly early. We ended up chatting for around 15 minutes, she was so nice I popped to the Sainsbury opposite and purchased the staff some chocolate biscuits for their break! Only downsides were the bar opposite waking me up in the early hours emptying their bottle bins, so I’d definitely ask for a room on the opposite side if I stayed again, also the whole of broad street is closed off to traffic while they install the new tram system so you may have to go out of your way to the hotel around the diversions in place. Everything else was top notch and I’d definitely stay again, also...there’s a great Wetherspoon just down the street and a five guys which sells amazing burgers!
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4/55 Reviews
Not our first stay here and I am more than sure that it will not be the last either. Please don't go there thinking you will be in a posh hotel in a posh room, you will be disappointed, however if you go with the view of what you are paying for the room then I don't think you will be disappointed at all, it is cheap and cheerful, friendly staff and plenty of places to get food outside with a supermarket right across the road. . . And a great nights sleep too.
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4.5/539 Reviews
My aunty had booked me into Staybridge Suites Birmingham for 3 nights using her reward points (this is allowed according to IHG reservations), my name was added under the "Additional Guest" field. I arrived late to the hotel and proceeded to check in. I was asked for the name under which the reservation was made, I confirmed my aunties name and mentioned that my name was also in the booking. He then asked me for government issued ID, I showed him my passport - This was the first time ever I have been asked for government issued ID whilst staying in hotels within the UK (being a frequent traveller, I have stayed in many hotels). He then informed me that I was NOT ALLOWED TO CHECKIN because my aunty was not with me despite my name being on the booking. He said she would have to send an email, this was around 10pm saying I be allowed to stay. I then asked to speak to the manager who confirmed that I would not be allowed to checkin under the booking despite my name being on the booking. I also asked if I could contact member services and if they stated I am allowed to checkin would that be honoured, they both implied "we are running this place and don't care". I offered for them to pre-authorise an amount for the whole stay from my credit card, I also offered to be allowed to checkin for 1 night and return in the morning to sort this out; as I was extremely shattered. He said I could only stay if I made a NEW RESERVATION. I asked him what about the cancellation of the previous booking so that the points can be returned, he said a full refund will be provided, due to COVID-19 rules are currently relaxed. However, he stated that he was unable to cancel the stay, which could only be done by IHG member services. I told them that they had made me feel extremely unwelcome, they did nothing to make things better. I made a new reservation for 1 night and checked into the room. I arrived in my room and called IHG member services whom again confirmed that I should be allowed to checkin. I told them what had happened, whom then said that the first night will be chargeable to cancel the reservation. I then asked them to contact the front desk, finally they agreed to a full refund. After which, I called the front desk again to tell them. The night-manager said that he was not bothered about me complaining. It feels like the 2 men were subcontractors who don't care about the business. They told me that they have had people book under others name and committed fraud. Does it really mean that you drop your standards if you had fraud and think every brown person is going to rob you? Nothing was sorted in the night and they asked me to speak to the morning colleagues. In the morning, I was met by an extremely nice lady who helped me in all aspects of my stay from breakfast to late checkout. As well as making the gym available to myself and arranging a meeting with the guest relations manager. The guest relations manager and her colleague at rec
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5/56 Reviews
Booked online for £27.99! Arrived late so little car park in front or hotel was full but there must be 500 spaces in big car park 5 mins away opposite hotel. How one reviewer says parking was poor i don’t know. You take a token and next morning the travel lodge zap it and then when you leave it let’s you out for free! Room was clean and spacious, all look over the car park and not road. Retail park 5 mins drive away. Honestly it’s a great place for a quick pit stop!
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3.9/539 Reviews
The hotel had a few pros and cons. Check in and reception was fine, very friendly and professional. The room however was dusty, I ended up getting some wipes to clean the dust off. The room is in need of a revamp. The carpet was a bit stained and worn in and the furniture could do with updating. The view was fab, the bed was comfy enough and the shower was great, best shower I've used. I paid a fair amount for the room and didn't feel it was worth the price I paid at all. Sadly wouldn't go back unless they did refurbish the rooms or the price was a lot cheaper. The staff are great though.
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4.3/559 Reviews
Hotel location is very good, just inside the school, the environment is also good & #128077; & # 127999;, around the Tesco supermarket, ten minutes walking distance from the city center! The room is small, the bathroom is small, the washbasin is the size of two lunch boxes, and the ground that will be washed will be all water! The bed is small and narrow, it seems to be about 1.3 meters, poor husband 1 meter eight people. . . However, it seems that Europe is such a room, so I don't say anything! Hotel breakfast tastes good! Baked bread is super delicious! Classic British breakfast variety, service is still very good!
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3.5/533 Reviews
08/12/2020 If you travel regularly, you will be familiar with the concept that "Top Secret Deals" aside, you really do get what you pay for. Now, it's lockdown again, Birmingham is at level3, so my expectations were tempered; no breakfast buffet, no restaurants open, eating in my room etc.But this was still very disappointing. On check-in, only one member of staff on duty, very polite and helpful and dealt with quickly, but neglected to ask for my Hilton Honours membership number. No member upgrades offered. All staff have been helpful, pleasant and very efficient given restrictions imposed. No night time disturbances written about by other guests, but i was staying mon-wed. Nearest cashpoint at the Tesco Supermarket further up the street. Room (112) was decently sized, furnishings in good condition and "clean stay" stickered (are you not already cleaning all these extra areas? should I be worried about that?). Window had view of flat roof between another bank of rooms, with a thin slit of a "view" but blessedly VERy quiet and didn't have to worry about the railtrack facing rooms and the constant tram noise. Some noise from nearby lift, but hotel was largely quiet, with floors 2-4 closed. Large shower with plenty of hot water, but lowish pressure..Basic tea and coffee supplied, toiletries were bolted to the wall dispensers, towels clean and fresh smelling, but a little stiff. Little else provided. Bed was firm and creaking springs, but comfortable. Heating would not go higher that 24c, noisy gurglings on startup so turned off during the night. Breakfast was a continental affair served in a pizza box (Banana, ham, cheese, sausage roll, bread roll, yoghurt, waffle, croissant, juice box, additional tea and coffee) . Overall it was okay and edible, and as good as I could hope for having already been advised to expect this (see pic). One 2nd day, returned to my room and housekeeping had not been in. Given that we are required to eat in our rooms, this is far from ideal, and I resorted to leaving my bin and empty takeaway boxes outside. I don't know if this is a policy under lockdown or if I had been forgotten, but nothing had been mentioned at check-in. Pros: Good location, plenty of power sockets, modern feel and furniture in good condition, nice pillows and towels. Cons: Hard bed, tiny window will not much light, housekeeping forgot about me, edible breakfast, but you'll want to get something elsewhere. Overall, this is NOT a hotel representative of Hilton and expectations should be set accordingly. I won't complain too much for £40/night and given lockdown requirements closing many other local hotels, but this fell far short of the "Hilton Service" I've been accustomed to. Premier Inn or Ibis would be nearest competitor.
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4/530 Reviews
So me and the boys decided we’d travel up the treaturous M6 to Birmingham, for a night out in broad street. Booked a room in this place and wow, it exceeded all of our expectations. The room was immaculate with plenty of space, and the shower was unreal. Staff were polite and very helpful, can’t really ask for anything more. Only issue was that there wasn’t a hair dryer for one of the more feminine lads, and we did struggle to meet the check out time of 10AM after a heavy night out on the #lash All in all, a top quality service, would highly recommend and I’m sure I’ll be returning frequently in the future. Thank you and god bless.
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3.4/542 Reviews
I stayed here for one night due to work commitments locally. The management team did their due diligence (i.e. documentation, ID, etc) in making sure that it was a legitimate essential work reason - I did not mind that at all. Usually I would stay at the Staybridge Suites nearby, however, they insisted on asking non-sensical questions that did not make any sense or relate to my work! Therefore, I opted for SC. The Guest Relations Manager took upon herself to personally book my reservation and verify all the documents, even though it was late in the day, 18.45 - very impressive. As for the apartment (Clubman): - Reasonably priced. - Well equipped kitchen - all utensils, white goods, coffee pods, breakfast granola and oats and to my surprise, a selection of oranges to use with the juicer. - Good quality bathroom with a large bathtub and shower with adequate pressure, which is often not the case in many serviced condo-hotels. An excellent selection of toiletries as well. - Comfortable double bed with good quality linen. Overall, a very pleasant stay, albeit for 1 night only.
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4.3/555 Reviews
Location was good just next to China town and a few minutes walk from city Centre and Birmingham new street station. Staffs were friendly they even gave us a bigger room when requesting for a twin bed. Security guards were there after 9 or 10 to make sure nobody enters the hotel except for those who live there thus it is safe. Amenities wise it was fair. Hotel is perfect for budget travellers
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4/56 Reviews
A lovely young lady named Brooke is always helpful, always smiling no matter what. Myself and my partner have come a few times now to this Premier inn and mainly because of the service we get from Brooke. I have noticed she works nights and for someone being on a night shift and being Jolly at all times is amazing. Most of the times we get fobbed off by staff, but she always goes that extra mile with her service and is so wonderful. We order food most nights and the takeaways don’t provide any cutlery and Brooke always gives us plastic cutlery wrapped in plastic wrappers. Love the fact she follows all the guidelines at the same time for covid 19 and makes us feel safe coming to the hotel. We wouldn’t go anywhere else and we have come and stayed a few times already in the week because of her. Can’t thank her enough and she is so much credit to the company.
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4.6/530 Reviews
This could be a quick review and I could sum up in one word - “Perfect” but as trip advisor wants at least 200 characters I’ll expand a little. I’ve now been several times over the years but thought I would add another review post lock down. I’m sure I’m not the only person that treats post lockdown reviews as the basis for decisions on where to go and stay. Tim and his team have done a wonderful job at making a stay at Clover spa a safe and relaxing stay as possible. Booking times for dinner and breakfast may sound limiting but seems to work well. On the subject of food I think that the food has got even better. It’s tasty and home cooked. Both the spa and hotel rooms are sparkling clean and re-cleaned regularly. Tim has a great team here who are friendly and helpful. To walk in after a year and a half and get acknowledged by name was a good start and continued during the stay. Not sure how Tim manages to recruit such a good team but they are a credit to him and Clover. I couldn’t do the review without mentioning to two wonderful massages that I had. Both were blissful can certainly feel the difference after them. The therapy rooms we’re were cleaned between each person and appropriate COVID precautions during the massage. The new hot tub installed this year is a great addition and plenty of room for social distancing in there, as everywhere at Clover Spa. The only thing that let the stay down was the traffic on the way home but as good as Tim and his team are they can’t control that. If you want somewhere you can go and shut the world outside then this is the place to go. I hope to be back soon. Thanks for a fabulous relaxing break.
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