Mid-levels Hot Spring Home

The first visit to this hotel was full of warmth and overwhelming hospitality. I still can't forget how they welcomed us the moment we arrived at the hotel. Firstly, we were overwhelmed by the staff during our arrival. They all came out to greet us and help with our luggages and belongings all the way in to the hotel. Secondly, with the seamless check in to our rooms and fruit platter, every gesture was well thought by the hosts. Thirdly, they prepared a sumptuous dinner for us. Simple local delicacies yet tasted really good. The number of ginsengs in the appetiser surprised us! From the portion to the presentation of food, we can taste the difference and feel they put in their heart to make everything better. Lady boss was generous to treat us a bottle of local rice wine during our mealtime. Tasted really good and special! We like that drink!! Additionally, we were asked for timing to eat breakfast and they would prepare that before our specific timing. They even asked us for our preference and customise breakfast for us. Breakfast was served and tasted as good as dinner! Freshly prepared and done meticulously by the kitchen. Lastly, lady boss gave us an impromptu complimentary tea session after dinner. A unique and interesting experience indeed. Never seen and tried it before. It's a heating device with net on it, put the heating pot for stirring and cooking our own tea from scratch. Meanwhile, we have the finger snacks and nuts to roast on the heating rack (as shown in the pictures) while waiting for our tea. In between, they would guide us how to prepare the tea. It was a chill and relaxing session. We enjoyed chit chatting while roasting our tea in the cafe. It felt so warmth especially when it was snowing heavily outside. The vibes were superb! I had many enquiries and the lady at the counter helped me out a lot without hesitation. She tried all her means to help us. The lady at the hot spring was very friendly and provide good services too! The staff from the hot spring, restaurant, concierge, driver and even lady boss all were very attentive, friendly and nice at any point of time during our stay. Pretty impressive indeed. Giving all credits to every single staff. Amazing team! They gave us more than we could ever imagined from services to food to hospitality. Thank you for giving us an amazing and memorable stay! Overall it was a great and enjoyable stay at this hotel. Definitely recommend everyone to visit them and feel their positive energy. Certainly can't wait for our next visit to Chang Bai Shan again!!!

Small room, need to walk around like a crab if you have opened luggages. The hotel was constructed in a rush and the effects showed. The super plus point is the attitude of the workers, particularly 小王who went all the way out to ensure we had a good stay.

Hotel service was excellent, as they went above and beyond to help us during our stay. They helped arrange transport and sight seeing activities - the couple who manage the place in particular were super friendly. Its well located near the entry of Changbaishan Scenic Park gate. They are quite close to Tiger Mountain ski resort, which is can cater for skiers from beginners to more advanced. There is a hot spring in the hotel and our package included breakfast and dinner,which was good. It has been renovated in last year or so. Can recommend.