Name: Dukley Hotel & Resort
Address: Budva, Montenegro
Rating: 9.2

Montenegro

Boreti

Budva

This place, calling itself a ”hotel,” was a disaster, with a long list of terrible things. The roof-pool you see on the hotel's pictures isn’t actually located at another hotel, and it was not mentioned at all! You need to climb about 200 meters to reach the other hotel where this pool is (although they offer as well driven cart to the other hotel). Once you get there, you can ”win” the second row of the pool's beds because you don't belong to this specific hotel- meaning they are making you a second-class guest.
Moreover, there was no shampoo provided at all at the bathroom, only body soap.
The AC was not working well. The temperature did not go below around 24 degrees even though I had set it to 19 degrees. As a result, I sweated throughout the night and couldn't sleep well. The hotel claim that the sun affected the temperature, but the curtains were closed, and there is no sun at night!
To add to the misery, there was no hot water in the shower one evening at 7pm. I was told to wait and check again at 10pm, only to be informed that the issue was fixed. But, as you might have guessed, it wasn't. When I request to use another room's shower, they told me I couldn't and suggested I wait a little longer.
I asked the reception to consider a compensation, but they completely refused. 
When we got back home, I emailed the hotel's chain management to get a real reference about this whole stay, and they did apologized, but could not offer me any refund because I didn't book our stay directly from the hotel. Instead, they did offer me a next stay discount- which I will never use of course.
i wish i didnt had to write this kind of review for a high score 4 stars rated hotel. 
In my opinion save yourself the trouble and avoid staying there or any other place connected to their name. i wish i didnt had to write this kind of review. 

ps, attached a pic' of the toilet that was located at a narrow place to sit comfortably enough.

My room was very clean and comfortable, the bed was soft and the pillows were very comfortable. The room was also very well equipped with a TV, mini refrigerator and coffee machine, which made me feel very convenient. The bathroom was also very clean and provided all the necessities such as shampoo, conditioner and shower gel. Overall, the facilities in the room were very good, making me feel very comfortable and satisfied.

The service at the hotel was also excellent. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming.

Dukley

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