Name: Kenzi Solazur
Address: Tangier, Morocco
Rating: 8.6

Morocco

Casablanca

Marrakech

Tangier

Errachidia

Ouarzazate

Agadir

Good hotel in terms of location, delicious breakfasts, and spacious rooms with daily housekeeping.

Downsides:
1. Annoying bellboy who doesn't take no for an answer. After being asked to leave us alone, he continued to offer unnecessary services.
2. Also, by some strange coincidence, immediately after check-in, we were disturbed in our room twice. Someone knocked separately to bring water and tea/coffee sachets, and then a few minutes later, the kettle was brought separately. I don't understand why they couldn't bring everything at once (check-in was in the evening, much later than 3 PM).
3. There were no mugs in the room (perhaps they were supposed to be brought when they addressed downside #2, but after the second visit, we put up the 'do not disturb' sign).
4. The shower gel was as thin as water; it was impossible to use.

Otherwise, it was good.

I booked a twin room with a city view, and when I checked in, I asked the front desk for a room with a better view. To my delight, I was upgraded to a sea view room! From the room, I could see the Hassan II Mosque and the ocean, which was a fantastic view. However, there were some issues with the facilities. The shower drain was severely clogged, and there was only one bathrobe in a double room, and only one mouthwash cup in the bathroom. Since I was only staying for one night, I didn't bother to complain. It felt like the hotel's hygiene and service weren't up to standard. I hope my review helps them improve their service quality.

Close to the tram station, easy access to any point in the city. The area is quiet and clean, away from city noise.
Upon check-in, we didn't see our payment through Trip.com and were asked for a $900 deposit, which is twice the total cost of our entire stay. When I asked about payment details, they said it was a weekend and couldn't confirm the details. It's unclear why this happened, as I paid three weeks in advance. The next day, they saw the payment and returned the deposit. I think there was a misunderstanding, but it left a bad feeling.
Otherwise, no problems, I recommend it.

A well maintained hotel with responsive staff. Most amenities are not provided automatically but can be requested.

Everything seems great in this hotel. Room, food, service...The manager ILHAM is super kind and helpful. Definitely will book again.

On the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.

The staff are incredibly kind and helpful, nothing to complain about there. However, wow, this hotel is definitely not worth the price – I'm glad I only booked one night! I got my room at 4 PM instead of 3 PM, and then when I got in, there were no towels. Plus, I was stuck for 15 minutes because the door was jammed! By the time I got another room, it was past 5 PM.

There's a valet service, but you'll be waiting 15-30 minutes for your car!

If your room faces the pool, you'll be hearing very loud music until 2 AM.

Again, the staff are amazing, but there's a serious lack of organization, and for such an expensive hotel, that's really not good.

Kenzi

Columbus

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