Wow where do I start, to begin, I booked this trip to see a show at Soaring Eagle ******, we were going to stay at the ******s Hotel, however, they were booked. So we looked for nearby hotels. We came across Baymont by Wyndham, I selected a King Suite with a hot tub in the room. $384.62 for the 2 nights, Friday night and Saturday night. When we booked the room over the phone we were told that we had to give a credit card to ”hold” the room, also told that there are no pets allowed in the hotel, so we asked if when we got there we could pay cash, the nice lady on the phone said yes. so we hired a pet sitter to watch our dog for the 3 days, costing us $200. Here's where it all went bad. We arrived at the hotel and as we pulled in we saw a lady with a dog going into the building, other than her we seemed to be the only car in the whole lot. But all things aside we walked in and went to the desk to check-in. We were greeted by a man named ”Dallas”. Dallas was very kind in the beginning, then once he asked for our card, we gave him cash, and he seemed to be confused. We explained that when we talked to the woman on the phone to book the room she explained that we only needed to have a credit card to HOLD the room, then we could pay with cash. Dallas told us that they don't ever accept cash, we asked for the manager (Because all we had brought was a credit card and the cash for the room) to our surprise the manager was not available that day. It appeared that Dallas was the only person running the building and we did not want to give him a hard time so we paid on our credit card. we then asked about the dog policy and we were told that they only allow service dogs. now, our dog at home just so happened to be a service dog. We were aggravated by this because now the $200 we are paying some lady to watch our dog is for nothing. Anyways, we get our items from our vehicle and take them to the room. We set our items down in the room and we left to go get food (We were starving from the long drive) when we got back to the hotel we took a closer look at everything, my first concern was the tub, it was literally right next to the bed, like maybe 2 feet from the bed, plus there seemed to be long black hair in the tub. As I was looking at the tub, my wife was putting her jewelry on the desk and found a notepad with very disturbing images and notes on it, the notepad was obviously the hotels because it had the name of the hotel and address on it. The notepad had probably 15 different pages of inappropriate words on it. ”F*** me Da***” and ”Beat my A** like a drum” and more but you get the point. In the very very small bathroom we had several problems, first, we noticed that the toilet paper roll was more than half gone, plus that night when using the shower about 2 minutes into the shower, the head itself started making a very loud and obnoxious noise that sounded like the head was literally going to explode. We passed by the desk several times and no one was the
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