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MainStay Suites Dallas Northwest - Irving
4.3/555 Reviews

MainStay Suites Dallas Northwest - Irving

Dallas|1.32km from Trident Plaza
We recently stayed at this hotel. I noticed there were no reviews for the hotel, and it looked kind of new, so I thought that might be why they had no reviews. The hotel itself is quite nice, practically new. It is a combination MainStay and Sleep Inn. It was over 100 degrees the day we checked in for our 2 night stay - just me and my husband (both in our 70s) in a king room, tired from a long, hot day of driving and fighting Friday afternoon Dallas traffic. From the very beginning, the management gave us problems with check in. We are Gold members with Choice Privileges and were using our points to pay for the hotel. They never acknowledged this, but one young man behind the counter finally came around with a bottle of water for me and my husband. The other 3 or 4 people behind the desk (one being the manager) didn't seem to know what they were doing, and it took at least a half hour to check in. We have had our Choice Privileges card for over 20 years and have used it many times. This hotel was being picky. They insisted my husband come in and show them his ID and sign everything (even though I have done this in countless hotels), because his name is on the card. They charged a $50 deposit which they said would be refunded in 5-7 business days (which is ridiculous). It wasn't. Almost a month later I called. They first said it had been refunded, but when I said I had just checked my account and it hadn't been refunded yet, she agreed that i had not been refunded, and said she refunded it then, but it would take another 5-7 business days for the refund to come through. As for the room, it was quite nice at first glance (and should be for a newer hotel), except for a few issues. 1) The barn style bathroom door could not be closed all the way (no privacy). 2) The walk-in shower door would not stay closed (kept sliding open, spraying water on the bathroom floor.) 3) The refrigerator doors were put on the wrong side even though they were made to go either way (they opened into the wall instead of the into the room). 4) The bed was so close to the air conditioning unit that a larger person would have to crawl into the bed from the end. The room is designed so that the bed can't be moved, so there is no way to correct this problem. 5) Even for a newer hotel, there were bleach looking spots on the carpeting. 6) Again, for a newer hotel, the lamp shade was already split and torn. Generally after a stay I receive an e-mail asking me how my stay was, and to write a review. I received no such thing from this hotel (maybe that is why they have no reviews.) My biggest complaint is with the management. The last thing a guest needs after a long day on the road is for the management to act like they don't know how to check a person in, and give them grief over things that should be a non-issue. This management team has a lot of learn if they want to stay in business.

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SpringHill Suites Dallas NW Highway at Stemmons/I-35E
4.2/542 Reviews
Love Field Area
Used this hotel as it is close to a Holt Cat dealer and I’m an employee training for the week. It is in a very bad area as other reviewers described but it had a security guard and I was willing to take the risk. Was quoted 139.00 a day and I said that’s good I needed it for the week. Room was nice although the walls were thin and the ac unit sounded like an airplane trying to take off when the compressor kicked in. I did not complain about these things, I realize some things the front desk just can’t control. However when I checked out and asked for a copy of the bill I was shocked to see that the daily charges were 139, 179, 199, 199, and 139. I spoke with the guy at the front desk and he said he didn’t know why but would have the asst manager Jennifer call when she came in Went to class the whole day and got no call. Drove 4 hours home and called and she said Jennifer would be in at 11 pm and would call me in the morning. I called back at 6:30 before her shift ended and she said it was common practice to change the rates daily without people’s consent. I asked since my credit card was charged when I arrive was this not a contract to which she stated it was only a hold put on the card. She then stated I needed to talk to the manager Tim when he arrived back to work on Monday. This is not even my credit card that was charged it was the company’s but it’s about the principle now. The fact that I have to wait 4 days for something to be corrected that should have happened when brought to their attention the first time. There is a major disconnect between the auditors, managers, and customers. Will see how Tim handles this Monday before I write a review on Holts credit card statement that I have to submit, for all of holts company’s to see how Marriott treats its customers.
Sonesta Simply Suites Dallas Galleria
3.4/5101 Reviews
Galleria
I have stayed in many IHG properties, including Candlewood Suites, and they have always been good. This room was an embarrassment to the company! The experience started with the check-in where we were processed by a very sharp young lady. Full disclosure, I was somewhat surprised I was not given an upgrade due to my Rewards standing but, it was a reward night. When the elevator door opened, it squeaked so badly we were apprehensive about getting in. We did make it to the third floor and our room appeared to be fine. BUT, the first issue arose when the remote would not turn on the TV. I finally got it to light up by using the power button on the set. The remote would only move the channels up, not down and although the closed captions showed on, they did not work. When my wife got out of the shower, she told me it was the slowest draining tub she had ever seen. When I got in later, I had to remove the stopper completely in order to get it to drain. The control for the sink stopper WOULD NOT WORK and I had to push it all the way down. Then, I could not get it open and my shaving cream residue stayed in the sink after I pried the stopper enough to get it to slowly drain. When I got in the shower, I discovered the shampoo and the conditioner containers WERE EMPTY! I related all these issues to the desk person when I checked out but I am not confident she was concerned at all! Although I used reward points for this room, I WASTED THEM!
Holiday Inn DALLAS MARKET CTR LOVE FIELD
3.9/516 Reviews
Love Field Area
The breakfast is very simple, there is nothing to eat, just join in. They have an airport shuttle bus to Dallas love field airport, from 6 am to 10 pm. Others are ok, the hotel is quite satisfactory.
Sleep Inn Dallas Northwest - Irving
4.3/587 Reviews
The room is large, relatively new, hardware and health are very good, Uber is convenient to call a car.
Le Meridien Dallas by the Galleria
4.2/5110 Reviews
Galleria
So I admittedly don't write reviews unless it's stellar or terrible but I had to look and you can apparently only review the hotel on the Marriott website if you're sent a ”guest satisfaction” survey. The hotel itself is in a pretty decent place, the restaurant/bar is ok, and the rooms are generally pretty nice. What got me though is that when I walked in to my room it was probably 84-86 degrees. The AC blew hot air on me all night long and never got below 76 degrees and you could hear it click off despite being set to much lower than that. I, as expected, woke up with a raspy voice and was very lethargic for the day. For a hotel that runs close to $200/night I guess I would expect the ability to have a comfortable room. Will definitely not be staying there again...
MainStay Suites Dallas Northwest - Irving
4.3/555 Reviews
We recently stayed at this hotel. I noticed there were no reviews for the hotel, and it looked kind of new, so I thought that might be why they had no reviews. The hotel itself is quite nice, practically new. It is a combination MainStay and Sleep Inn. It was over 100 degrees the day we checked in for our 2 night stay - just me and my husband (both in our 70s) in a king room, tired from a long, hot day of driving and fighting Friday afternoon Dallas traffic. From the very beginning, the management gave us problems with check in. We are Gold members with Choice Privileges and were using our points to pay for the hotel. They never acknowledged this, but one young man behind the counter finally came around with a bottle of water for me and my husband. The other 3 or 4 people behind the desk (one being the manager) didn't seem to know what they were doing, and it took at least a half hour to check in. We have had our Choice Privileges card for over 20 years and have used it many times. This hotel was being picky. They insisted my husband come in and show them his ID and sign everything (even though I have done this in countless hotels), because his name is on the card. They charged a $50 deposit which they said would be refunded in 5-7 business days (which is ridiculous). It wasn't. Almost a month later I called. They first said it had been refunded, but when I said I had just checked my account and it hadn't been refunded yet, she agreed that i had not been refunded, and said she refunded it then, but it would take another 5-7 business days for the refund to come through. As for the room, it was quite nice at first glance (and should be for a newer hotel), except for a few issues. 1) The barn style bathroom door could not be closed all the way (no privacy). 2) The walk-in shower door would not stay closed (kept sliding open, spraying water on the bathroom floor.) 3) The refrigerator doors were put on the wrong side even though they were made to go either way (they opened into the wall instead of the into the room). 4) The bed was so close to the air conditioning unit that a larger person would have to crawl into the bed from the end. The room is designed so that the bed can't be moved, so there is no way to correct this problem. 5) Even for a newer hotel, there were bleach looking spots on the carpeting. 6) Again, for a newer hotel, the lamp shade was already split and torn. Generally after a stay I receive an e-mail asking me how my stay was, and to write a review. I received no such thing from this hotel (maybe that is why they have no reviews.) My biggest complaint is with the management. The last thing a guest needs after a long day on the road is for the management to act like they don't know how to check a person in, and give them grief over things that should be a non-issue. This management team has a lot of learn if they want to stay in business.

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