Guest User
July 31, 2024
A long walk up partial gravel/dusty road from car park for our afternoon tea, which would be even worse in bad weather & was not nice in heat or heels. No sign to confirm which way to the main building from there & there was another track out of the car park which luckily we didn’t take. All seemed a bit hit & miss. Lovely surroundings, but we entered the barn & just stood waiting for someone to wander in, even though we were booked so they should have been aware we were due. Table was incredibly sticky, which apparently was due to being treated & it not being fully dry. I am vegetarian but only abstain from meat which I emphasised when booking. Instead of the lovely open salmon sandwich my hubby had, I got grated cheese on a bit of bread with the largest pile of sickly pickle I’ve ever seen. Really? Such a lack of effort. The wafer thin cucumber sandwich was just like eating dry bread, hardly visible cucumber & no moisture. The rest of the tea was really nice, though I don’t consider a square of sugared jelly appetising & I left it. On vacating our table we went to the desk & presented our gift card. The lady had to go to the bar area to verify/confirm it. A different lady returned with our card, tapped the screen for a bit, then went to go back to the bar area. I questioned why & she said the card needed to be verified or whatever. I queried why this wasn’t done on arrival & she said “we didn’t have your card”, & I confirmed I offered it on arrival but was told it wasn’t necessary. Having to go back & forth 3 times to verify it? All a bit of a faff & frankly annoying. It would have been nice also, to have had a fresh plate for desserts, as my plate had pickle all over it . A fresh knife for the scone as we had used ours on savouries. We asked for & were given them, but it’s just not considered beforehand. To relax with our cuppa after eating, a few magazines or newspapers would be great, which we’ve had at other venues. On leaving the site, a banner on the verge completely obscures the view to the right, so it’s impossible to see if a vehicle is coming. Sorry Retreat East, but you could do with being a bit sharper. Why didn’t we say something whilst there? Because we didn’t want to feel awkward on our treat from our son & it wouldn’t have altered the situation. I tried to send a private feedback message but there didn’t seem an option on the website.