Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 20, 2026|Bunk Bed 3, Non Smoking
khosodaI had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The cleanliness was exceptional—everything from the room to the common areas was spotless and very well maintained. The room itself was spacious and comfortable, providing more than enough space to relax after a long day.
The location is another major highlight. It is very convenient and well-situated, making it easy to access nearby attractions, transportation, and restaurants. This made my stay even more enjoyable and stress-free.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help with a warm and professional attitude. Their hospitality truly made a difference.
The food was also delicious, with a great variety of options and excellent quality. Every meal I had was satisfying and enjoyable.
Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service.
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Price per night from:TWD 1,916
Posted on Apr 7, 2026
Jacky
My overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
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Price per night from:TWD 24,168
Posted on Mar 5, 2026
Guest User
• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
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Price per night from:TWD 2,011
Posted on Jun 29, 2026
YseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
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Price per night from:TWD 1,906
Posted on May 4, 2026
Guest User
Though small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
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Price per night from:TWD 1,992
Posted on Apr 17, 2026
Guest User
The hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
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Price per night from:TWD 2,269
Posted on Apr 30, 2026|Superior Double Room-Non-Smoking
Guest User
employees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
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Price per night from:TWD 2,346
Posted on Nov 10, 2025|Capsule Room for Men Only, Non Smoking, with Public Bath
Guest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
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Price per night from:TWD 497
Posted on Jun 10, 2026
洁凌The room was quite spacious, I felt, and I had a very comfortable stay. It's just a bit far from the station, about a 10-minute walk.
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Price per night from:TWD 2,021
Posted on Jun 5, 2026
Carey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
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Price per night from:TWD 850