TRISYAH BATRISH ELLIENNA M.D.N
February 6, 2024
Hotel is good as the location is in the middle of the city where the best famous spot for tourist hunting for cheap and great bargaining items like Petaling Street,Lorong Datuk Tengku Abdul Rahman etc.... but unfortunately kitchen is not working due to renovation As what we have been told by the reception staff!(Least we should have been inform bout this earlier while making the reservation through any apps!)yet there's not many food stall nearby.As a tourist which not familiar with the place of cause it's difficult and frustrating for us.Unfortunately there's no fridge only kettle,but to my surprise I am really shocked to found out that the kettle is very dirty with mould.Housekeeping is very bad...toilet especially.Everything must be told and asked .Like toilet paper,towel and of the cause room cleaning.Same goes for the transportation cos since the hotel entrance lobby has been blocked by the barricade so no vehicle are allowed to pass the driveway.Always a problem when we tried to booked a grab or a cab cause we dnt know where is the right pick up point or location.Because of the pick up location we have to wait long time to get a grab car or taxi because as we know both taxi or grab car can't wait and as what the driver told us that they can't piçk us at the hotel entrance lobby as no vehicle is allowed to pass the driveway. I am very disappointed with the hotel management.Hope in future the management should strictly take note and take the actions seriously for the sake of the guest stay.