Guest User
January 31, 2023
Checked into Protur Turo Pins in Ratjada on 19th July 2022 for two nights. We booked a 2 bedroom Superior suite. On the first night we returned to find three cockroaches running around the room. There may have been more but we were absolutely horrified and it was so distressing so didn't want to spend any longer in the room looking for them! They were really big and running around so quickly and it was really scary. This was not the ending to the family birthday we had hoped for and we had a child in our party so they were really upset and terrified. We immediately called Reception and thankfully, they moved us to another room, which we appreciated. It was a lower class of suite but we didn't care as we wanted to be as far away from the cockroaches as possible. The next day we received a telephone call from Reception offering to move us to another suite at the same level as the one we booked. We declined as that would be 3 rooms in less than 24 hours! We had also spent most of the previous night checking the new room and going through our bags and clothing several times in case there were any others. We were exhausted as we didn't sleep at all and it really ruined our entire stay. We were also only there for two nights so just decided to put up with it but we never actually got to stay in the level of room we paid for unfortunately. We didn't hear from the Manager at all which we thought was pretty poor customer relations. We were also very uneasy as we were constantly checking for other cockroaches in the room, restaurant, bar, pool etc and just couldn't relax at all. We also noticed a very, very, large number of ants at the front of the hotel which, combined with our cockroach ordeal, did suggest the pest control needed more attention. Upon checking out, the Receptionist gave us the impression that this was not a surprise to them but that was just the perception we had. We would NEVER stay in this hotel or chain again and would NOT RECOMMEND Protur Turo Pins on the basis of our experience. We have travelled extensively, internationally, and in varied levels of hotel and never had this most unpleasant and appalling experience. It is completely unacceptable in our opinion.