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5 star

The Westin Palace, Madrid
4.4/5121 Reviews

The Westin Palace, Madrid

Madrid City Center Madrid|1.61km from Hospital Infantil Universitario Niño Jesús
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Explore Guest Reviews of Hotels in Madrid

Searching for hotels near Hospital Infantil Universitario Niño Jesús? Compare room rates and reviews to find your ideal stay.
H10 Puerta de Alcalá
4.2/5103 Reviews
Milla de Oro
We stayed at the H10 Hotel Puerta de Alcalá at the end of May and middle of June. The hotel was very comfortable and well located. We particularly enjoyed the rooftop deck with great views of Madrid and Retiro Park. The rooms were very comfortable, quiet, and clean. On a day trip I mistakenly left my camera bag in a taxi. On my return to the hotel later that day, Juan C. at reception helped me begin communications with the taxi company to try to locate the camera bag. For the next few weeks after I had returned home to Canada, Juan diligently followed up and coordinated with the taxi company, organized payment for retrieval of the camera bag then prepared it for shipment to my home in Canada. He went above and beyond the usual service expected at a hotel and I wanted to point out his excellent assistance. Robert S.
Crowne Plaza Madrid - Centre Retiro
4.5/525 Reviews
Our stay at the Crown Plaza Madrid was pleasant. Staff is very friendly, rooms are well decorated and cozy. Bathrooms are spacious and clean.Tea and coffee is available at the room. The hotel is located 30 minutes walk from Gran Via, bus station and metro station is a two minutes walk so you can go to any place easily. I really enjoyed our stay at the hotel and would highly recommend
voco Madrid Retiro, an IHG Hotel
4.4/5106 Reviews
We stayed at the Ayre Gran Hotel Colon for one night recently. We arrived quite early not expecting the room to be ready but hoping to be allowed to change somewhere because we had a lunchtime reservation. The man on reception checked us in and gave us a room without an issue so we could settle in and get changed comfortably. He also gave us a map and was nice and friendly. The room was a good size, clean and comfortable. The bathroom was a good size. There were two small complimentary bottles of water in the mini bar. The window cannot be opened unless you ask at reception which I don't like. However it was a big window which made the room nice and light and airy. Breakfast was way too expensive at 20 euros or 16 if booked in advance. We got breakfast for two people for half that price outside the hotel. There is a nice looking bar at the hotel and I believe they do food too. I would stay there again but would look out for cheaper advance booking prices.
Novotel Madrid Center
4.3/554 Reviews
If your looking for a weekend away to Madrid then look no further and choose the Novotel Madrid in the city center. The hotel is lovely and clean, the room are decent sizes and the shower is awesome. A special thank you to the hotel receptionist 'Sasha' who made our short weekend break amazing. Not only was she helpful and friendly she advised on historical points to see, advised how to travel around the city. The breakfast bar is spolit for choice and the hotel is only 20 minutes away by taxi to the airport T4, €30 a great price. The hotel provides complimentary water and housekeeping is great. This hotel has a lovely roof top bar and the food up there is amazing. Definitely worth all it's stars and the food is an excellent price. This is a great hotel in terms of location and access to both historical venues and shopping. While here we tried various foods such as Spanish, Indian, Thai and English . The people are friendly and getting around by metro is easy, or rentable scooters or bikes. The tour bus is also one to do, I went for my daughter's 16th and we all had a fabulous time .... also 20 minutes by tour bus to the Royal Madrid Stadium.
Agumar
4/5115 Reviews
I had a late checkin around 2AM. This late checkin was already notified to the hotel and it was acknowledged too. Despite this, they gave us twin beds instead of a double bed as per the booking. (Twin bed rooms are normally cheaper than the double bed rooms). On complaining at the reception, they said they are fully booked and can not give us a double bed room. Then what was the point of an advanced booking when you will give it to someone else? Commitment was not fulfilled. The guy on the reception apologised and understanding the situation, I agreed on taking a double room next morning at 11am. When I went to the reception at 11am, there was a different guy who was unaware of the situation. On complaining, he said he can not give me the room as there is no double bed room available. I decided to discuss this further and raise the complain as being nice was not helping me out. After I raised my voice, he called someone and all of a sudden he had a free double bed room and he gave me the keys. There was no compensation for their mistake neither I needed one. Anyways, I stayed there for 3 nights. The room was nice and clean. The location is excellent with many attractions around on a walking distance. Except for the initial complain, everything was OK. I guess it does not happen too often so I can not suggest anyone to avoid this hotel. I gave the ratings on the basis of my personal experience.
Wellington Hotel & Spa Madrid
4.5/5102 Reviews
Milla de Oro
The restaurant is very elegant, silver utensils, breakfast is rich in variety, we are travelling with parents, so the hotel gave us two rooms to the door, and there are doors outside the door to ensure privacy, near the hotel is the Lichi Park. There are subways in the surrounding area. This old hotel has no service and management. The room is quite big. The price is considered to be very high in the luxury hotel. The most satisfactory hotel in Spain is the Wellington Hotel.

Frequently Asked Questions

Madrid Travel Guide

Looking for hotels in Madrid? Trip.com is a great place to start. Book your hotel on Trip.com for an amazing travel experience. While traveling to Spain, Madrid is one of the most popular destinations. Madrid is a city with tons of tourist attractions. You'll never want to leave!

Madrid–Barajas Airport is the primary airport in Madrid. It's easy to reach Madrid. The city can be reached by plane, train, and car.

There are 1494 hotels in Madrid on Trip.com, including luxury, boutique, and budget hotels. When looking for hotels in Madrid, there are likely good options at a nightly budget of just 142 USD. There are 29 five-star hotels in Madrid at an average price of 396 USD per night. There are 168 four-star hotels in Madrid at an average price of 232 USD per night. There are 141 three-star hotels in Madrid at an average price of 163 USD per night. There are 130 two-star hotels in Madrid at an average price of 83 USD per night. There are many well-known chain hotels in Madrid. In Madrid, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Novotel is the most popular brand among tourists. Senator Barajas in Madrid is a favorite among Trip.com users. Hotel Paseo Del Arte is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Madrid, nearby attractions like Plaza Mayor, Monumento a Alfonso XII, Puerta del Sol can be your first stop. For short trips in Madrid, Royal Palace of El Pardo, Terraza de Chamartin, Ciudad Deportiva de Real Madrid are all good options. The most famous attractions locally are Royal Palace, Plaza de Oriente, Square of Spain. With a developed commercial area, visitors can head to Calle de Serrano, Gran Via, Mercado de San Miguel for a great shopping experience.

Average Temperature

• January to March: 10.34°C during the day, 6.1°C at night

• April to June: 19.2°C during the day, 13.74°C at night

• July to September: 26.27°C during the day, 20.22°C at night

• October to December: 12.29°C during the day, 8.54°C at night

Average seasonal Rainfall

• Spring: 32.67 cm

• Summer: 41.33 cm

• Autumn: 17.67 cm

• Winter: 53.67 cm

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