Verified traveler
December 15, 2023
Not sure if our previous stay was beyond excellent because it was new-ish however, in a year things have taken a turn. Everyone was extremely nice, pleasant, accommodating last year. This year from the front desk to the housekeeping were extremely rude. The only two people who were a treat to talk to were the valet crew. Only one of the front desk was low level nice and that was only at very certain times- I understand things could get busy and stressful, but costumer service with attitude is not the key. We asked for a fridge since the “chiller” was not working and that became a whole issue of its own. We typically are okay with the chiller for medical reasons but when I mentioned it was not working, I was corrected on the name of the appliance and asked in a condescending manner if I needed a fridge. We visit NOLA every year and from our last visit to this year’s visit we are considering staying elsewhere for our upcoming trip.