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5 star

The Excelton Hotel
4.4/522 Reviews

The Excelton Hotel

Palembang|2.48km from Pedestrian sungai sekanak lebak cindo

Latest booking 21 hrs ago

Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

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Searching for hotels near Pedestrian sungai sekanak lebak cindo? Compare room rates and reviews to find your ideal stay.
Azza Hotel by Horison
4.5/553 Reviews
It's a Great hotel I should mention it has free water working lights but The place needs more better windows and the walls are absolutely not cleaned And the AC has to be just a little cold the bathroom also is a nice place but there's no doors to cover me in the shower
Hotel Grand Duta Palembang
3.9/57 Reviews
Good hotel location, and The Guest Easy to fine the Laundry Facility and the front back of the Hotels. Good meals Near the central of city Goverment office Souvenir And you can find the attraction At the week night they call Lambidaro Festival
Beston Hotel Palembang
4.1/517 Reviews
The hotel is good, clean too, the check in process is also quite fast, for service by WA, I want to ask for help with a certificate of stay, it's not slow to respond, I want to call first, bro, he responds, I ask for the WA number, he answers it's useless, no, now WA won't be answered, I asked for my number first, I don't know when I'll reply
The Zuri Hotel Palembang
4.6/5177 Reviews
having a good time while stay at the zuri hotel palembang...... the hospitality and facilities was great and clean. while stay you can enjoyed the sky pool with palembang city view. all the staff already being vacinated so you dont have to be worry. the room was clean and get uv steril before the guest entering the room
SUPER OYO Collection O 166 Hotel Princess
4.3/531 Reviews
A good hotel for business trip besides the city is close to the mall and cheap price big rooms. Food is quite complete. The hotel is in the complex so it is quite large its parking area. And also close to ramayana
Hotel Salvator Palembang
3.2/55 Reviews
Nyaman. Calm down. Tidak bising. affordable price. Clean. It's just that the air conditioner is not very cold ..

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