Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jun 6, 2026
Guest UserThis stay exceeded my expectations. The overall environment was clean and tidy, and the lobby decoration was elegant and grand. Upon entering, staff members warmly helped with luggage. Xiao Xi (a staff member) provided attentive and thoughtful service. The room hygiene was meticulously done, with soft and dry bedding. The bathroom had no standing water or odors, and the toiletries were complete and of good quality. The room had good lighting and ventilation, and excellent soundproofing, ensuring a quiet and peaceful night's sleep. The location is superb, making it convenient for commuting, dining, and shopping, with complete surrounding amenities. The breakfast offered a rich variety, including meat, vegetables, pastries, and beverages, all fresh and delicious. The front desk staff, Xiao Xi, had a gentle attitude and responded quickly to requests. The value for money far surpasses hotels in the same price range. It's suitable for both business trips and leisure travel. I've saved this place and will prioritize staying here again next time I visit this city. I genuinely recommend it to all fellow travelers!
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Price per night from:MXN1,402
Posted on Jul 8, 2026
Guest User
This hotel is my top choice when staying in the city center. Its prime location makes getting around incredibly easy, and with the airport shuttle stopping right outside, catching a flight is a breeze. The rooms are well-equipped and functional, and the staff are friendly and proactive, handling all requests efficiently. The views from the high-floor rooms are exceptional; the city lights up beautifully at night, making for a truly comfortable stay. I highly recommend it!
My only minor quibbles were with one of the cleaning staff. I asked for water twice but only received it the first time. The second time, she insisted she had already provided it. Some additional training might be beneficial there. Also, due to Qinghai's dry climate, a humidifier was necessary, but I noticed some limescale inside, so hygiene in that area could be improved.
On a positive note, the front desk lady was absolutely wonderful and very thoughtful. She reminded us to buy oxygen canisters in the city for emergencies.
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Price per night from:MXN1,799
Posted on Mar 29, 2026|Elegant 2-bed Room
Moz CSI had a truly great stay here, largely thanks to the incredible staff. The hotel is located in a fantastic spot - very close to the Dongguan Grand Mosque and Xia Nanguan Street, which is perfect for food shopping and enjoying nighttime street food. The design of the hotel has a nice vintage charm to it—nothing overly flashy, but it's very clean and comfortable, and I had no complaints at all. They also offer private parking, which is really convenient if you're renting a car. What really made my stay special was the service. The staff went above and beyond for me. I was struggling with bad altitude sickness, and without me even saying a word, the front desk team noticed how I was feeling and kindly sent medicine, yogurt, and an oxygen canister to my room. That kind of care means so much. Later that night, my room was a bit too warm, and even though it was late, the night staff happily helped me switch rooms. I’m so grateful. A special thank you to Ms. Ma Ping for all her help and kindness. I would absolutely recommend this hotel to anyone visiting Xining—you'll be in good hands here.
我在这家酒店住得非常愉快,最主要的原因是这里的服务人员实在太棒了。酒店的位置很好,离东关大清真寺和下南关街都很近,那边非常适合买吃的,晚上也有热闹的街头小吃。酒店的设计带点复古的怀旧风格,不是那种很浮夸的类型,但非常干净舒适,我完全没有任何不满意的地方。酒店还有自己的私人停车场,对于自驾的客人来说非常方便。真正让这次住宿变得特别的是他们的服务。我当时高原反应挺严重的,结果完全不用我开口,前台的工作人员看到我的状况后,主动送来了药、酸奶和一瓶氧气到我的房间。这种细心和关怀真的让人很感动。晚上我的房间有点太暖,尽管已经很晚了,夜班的工作人员还是很乐意帮我换了房间,我真的很感激。特别感谢马平女士对我所有的帮助。我一定会把这家酒店推荐给要来西宁的旅客 - 你们在这里一定会被好好照顾的。
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Price per night from:MXN1,057
Posted on Jul 24, 2025
Guest User
We had a really nice stay at Heyi hotel, the service was really good. The rooms were clean and there was Chinese breakfast.
Overall our family liked staying here and would recommend:))
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Price per night from:MXN622
Posted on Jul 16, 2025|Basic Standard Room
Guest UserAwesome inn, with an ancient charm. The service staff will warmly escort you to your room. Unfortunately, the restaurant is just outside the window of the room. The strong smell of the kitchen accompanied us all night. The room was very hot.
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Price per night from:MXN414
Posted on Jul 6, 2026
Guest User
Xining Westin Hotel (commonly known as Westin) Overall Real Reviews
With an average rating of 4.6/5 on the platform, it's a high-value local luxury hotel in the city center, not an international Marriott Westin. Its advantages and disadvantages are clearly distinguished:
I. Core Positive Reviews (Frequently Praised by Guests)
1. Excellent Location, Top Choice for Shopping and Dining
- 3-minute walk to Wangfujing and Central Square; Xinghai Road Food Street and Shuijing Lane snacks are just downstairs, offering hand-pulled noodles, liangpi (cold skin noodles), and yogurt right outside.
- Airport bus stop nearby; 10-minute taxi ride to Xining Railway Station, convenient for self-driving, independent travel, and business trips.
- Yellow River riverside promenade downstairs, pleasant for evening strolls.
2. Cleanliness and Facilities Adapted to High Altitude Conditions
- Cleanliness rating 4.7; meticulous room cleaning, soft bedding, 24-hour hot water, and separate wet and dry bathroom. The entire room has underfloor heating, ensuring a comfortable stay in autumn and winter; it's equipped with a makeup mirror with a light, multiple charging outlets, disposable towels, toilet seat covers, and a feminine hygiene kit – thoughtful details.
- Oxygen-equipped rooms are a major highlight: diffused oxygen generation, ideal for first-time visitors to Xining worried about altitude sickness; the front desk offers free oxygen and basic altitude sickness medication, and some rooms have humidifiers.
3. Warm and responsive service
- 24-hour front desk, proactive assistance with luggage, recommendations for Qinghai Lake/Chaka routes, and free late check-out until 2 PM.
- Some guests receive a complimentary evening sweet soup; any requests are addressed within minutes, and returning guests often receive free room upgrades.
4. Excellent value breakfast
7:30-9:30 buffet, including local specialties: freshly cooked beef noodles, Qinghai yogurt, hand-grabbed rice, milk tea, and a full range of Chinese, Western, and halal dishes; an extra breakfast is only 28 RMB per person, generous portions and authentic flavors.
5. **Price-Friendly**
Regular room rates are 140-300 RMB, and even rooms with oxygen supply are reasonably priced. Compared to chain hotels in the same area, this one offers better space and amenities.
**II. Negative Reviews (Please Note Before Checking In)**
1. Significant Room Variations: Room sizes vary considerably for the same price range, with some lower floors feeling cramped. A few rooms have a slight odor coming from the bathroom drain; closing the bathroom door helps, and the front desk provides air freshener, but this is only a temporary solution.
2. Parking Inconvenience: The underground parking garage lacks automatic access control; you have to call staff to open the gate each time you enter or exit, a common complaint from drivers.
3. Ventilation and Odor Issues: Some lower floors and hallways have a slight musty smell; opening windows provides only limited relief.
4. No Air Conditioning: Only underfloor heating; rooms tend to be stuffy in summer, requiring you to open windows to cool them down.
5. Only one set of disposable bath towels is provided; multiple guests need to request additional towels from the front desk.
**III. Suitable & Unsuitable Groups**
**Recommended Stay**
- For tourists exploring Xining and those on the Qinghai loop (oxygen supply rooms are available for those experiencing altitude sickness)
- For short-term business trips, family short trips, and self-driving travelers:
- Budget around 200 (currency unspecified), looking for clean and comfortable accommodation in the city center with breakfast included.
Not recommended:
- Seeking international five-star standards, concerned about smells in old building hallways.
- Long-term self-driving travelers, frequent garage access, and find parking procedures cumbersome.
- Afraid of heat in summer and reliant on air conditioning.
IV. Practical Suggestions for Check-in:
1. If worried about altitude sickness, book a room with diffused oxygen supply and inform the front desk in advance to prepare oxygen.
2. Request a higher floor during check-in to avoid the ground floor and reduce odors and noise.
3. If driving, allow extra time to call and open the door, as parking may be inconvenient if you return late.
4. Advance booking is recommended during peak seasons, as prices may increase slightly during holidays.
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Price per night from:MXN610
Posted on Jun 16, 2026
noobikisskiss
The room was well-maintained, and the front desk service was attentive. It's clear that the hotel's service standards are meticulously executed.
The bedding material was new and pleasant, but the duvet was too thick. The air conditioning controls didn't work, causing me to wake up sweating numerous times throughout the night. Perhaps a lighter blanket would be more suitable for summer, rather than washing fewer sheets? It was a shame to have two nights of restless sleep due to the heat.
Breakfast was simple with ordinary ingredients. On the first day, there was no butter or jam next to the toaster. On the second day, there was no salad dressing by the salad bar.
The front desk staff were all excellent, even providing double portions of lotion. However, they offered to put a humidifier in my room in the evening, but it never appeared. I'm not sure if the housekeeping staff forgot or if there was another reason.
Finally, I hope any self-driving guests who see this can buy some cat food for the adorable cats in the outdoor parking lot behind the hotel. The weather is so dry, and I'm worried they don't have enough water to drink. It's been on my mind; if I wasn't rushing off, I would have bought some cat food myself. Both little cats are so well-behaved! May good people live long and prosper!
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Price per night from:MXN998
Posted on Apr 3, 2026|Deluxe Theme Double Room
Guest UserThe room is very good, very beautiful, the baby likes it very much, the front desk service is also very good, the restaurant is also delicious now, very delicious! The sanitation is very good, the environment is located in the center of Tongmeng Paradise, for example, Haihu New District is only ten minutes away, the hotel is very special as a whole, the lobby is unique, really beautiful, facilities and equipment are OK, the environment is beautiful, beautiful, it is really worth recommending, will come next time!
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Price per night from:MXN1,496
Posted on Jan 8, 2024
Guest UserThe room environment is really great, and the customer service is very polite! The room service is also very tactful. They will ask on WeChat if the room needs to be cleaned every day. The disposable items will be quietly placed at the door during the noon time. The room service will not knock on the door casually. The privacy is very good, which is great!
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Price per night from:MXN803
Posted on Jul 22, 2025|Superior Twin Room
Guest UserThe hotel room and its bathroom are very large spacious and they would meet four star hotel standard if they were kept clean and well maintained. But the carpet throughout the hotel needs to be changed and only one (and two later) out of four elevators was (were) working that caused big problems when all room were occupied. Guest reported the problem to the local police and a second elevator started to work one day later. Overall a great asset but very poor managed.
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Price per night from:MXN396