Best Hotels in White Oak

On the outside it is not inspiring. There is construction going on and it's tucked in between like a car dealership and other non-hotel businesses. I was worried as I drove up. But inside, it's its own little world. It is EXTREMELY clean. The breakfast was actually satisfying and the staff were friendly. The room was great. The only thing I would like to see is, as they replace their mini-fridges, that they use ones that have a separate freezer compartment. We had some frozen things we wanted to stay frozen, and the back wall of the mini-fridge was not up to the task. We slept great and it was conveniently located for where we needed to be. Very fair pricing as well.

There is NO Shuttle Service.(The reason for 2* for Service and 3* for Facilities) They do offer compensation for uber/Lyft/Taxi within 3 miles(Rio Shopping Center and Shady Grove Metro), however for some reason Taxis Services won't come to this location. Use the Radisson Hotel next door instead for pick up. The Breakfast is very good, and staff is very friendly! It is a great place to stay if you just want to sleep, eat, and leave. The share fitness center is well maintained as well as a 24 hours small Dunkin' Donuts. Pool is seasonal. Everything works but AC/Heating Unit (one broken Grid) and TV(30”?) is a little out of date.

We have stayed at this hotel many times over the past years. We love the location of the hotel and the close proximity to the shops and restaurants at Rio and Crown. Check in was done by a friendly agent at the Desk with a name tag that indicated his name was Juan. Juan was very warm and friendly welcoming us to the hotel. Although he didn’t recognize my status on Marriott Bonvoy (Titanium) he did ask if we wanted points or a food item from the sundry shop as our Bonvoy welcome gift. He could have enhanced the check in experience by utilizing our name and explaining the breakfast times. Signs were posted in the elevator and at the desk that listed the breakfast times and housekeeping procedures. Stay over housekeeping is on request and is a room tidy, make the bed, new towels, trash removal and amenity refill. Breakfast: I am not fond of the new breakfast offerings. Pre packaged waffles and sausage biscuits. I am on a keto diet and there are just two many carbs on this breakfast to start the day. Packaged cereal, instant oatmeal that you add hot water, cold cheddar biscuits. Yogurt was available in the refrigerator. Everything was high in carbs. Neither scrambled or hard cooked eggs were available. I missed them. I noted many other guests inquiring about where were the eggs. All of the attendants on the buffet were both friendly and hard working and kept the buffet stocked and the tables cleaned. Special kudos to Dolores who was very hospitable on Monday morning, management should commend her for her hard work and big smiles. Well, to my surprise on Monday and Tuesday they had the hard cooked eggs available and instead of the waffles and they offered egg white frittatas. I heard many negative comments on the breakfast with guests looking for English muffins, toast or bagels. Housekeeping: Our room was spotless clean and I noted that pads and pens have been added to the guest room. The bath amenity was the bulk dispensers on the wall and one small bar of soap at the sink. Shower was a tub shower and the water pressure and temperature perfect however the sink faucet had a very low water pressure and the stopper did not hold water for the morning shave. I appreciate that they are doing room tidy although on the second day the room attendant forgot to refill the coffee supplies. The Front Desk attendant at night Alison was very friendly and hospitable. She engaged everyone as they came in from the entrance warm smile. She did well to find a commonality to build a rapport for conversation. She is a natural with hospitality and should be commended for her excellent service. Another nice stay and we look forward to returning to this hotel on our next visit to Gaithersburg.

I stayed at this hotel in Silver Springs on Colesville Rd in March 2023. Both nights of my stay, I was not able to sleep because of the group next door. The second night, I called downstairs twice, after I was not able to sleep because the group next door kept banging on my door, yelling on the floor, and partying. Both times, I was told that even though the hotel has a policy stated on all floors that the hotel was quiet as a mandate from 11pm-7am, there was nothing they could do. I’m not a particularly light sleeper either. This led to me not being able to sleep all night both nights, it ruined my stay, and it is simply not acceptable to run a hotel where management denies guests the basic right to sleep in the hotel because they can't manage other guests. When I went downstairs in the morning to follow up, the person at the front desk seemed confused and told me that the standard response is to send security to manage the group. This was never offered, nor what the person at the front desk did. I find all of this unacceptable. I was staying there for a conference and I was not able to do the work I should have reasonably expected to be able to do because I was exhausted from travel and unable to rest. I think the very basic function of a hotel and the reason people stay at hotels is that they expect to be able to sleep in the room that they have been assigned. If you can't provide that, then I don't know why you offer people rooms at a price.

This was a very good, reasonably priced and conveniently located hotel. Breakfast was very good, much better than expected. The customer service was excellent. Front desk was super helpful. The Front office manager, Peykan Gilanshah, was particularly good. We had smoke alarm malfunction in the middle of the night, and the front desk offered a 20% discount. However, since we'd booked thru a 3rd party they couldn't change the bill, and when we checked out the reception said the manager would handle it when he came in. To my utter surprise, Peykan called me the very next day, was extremely gracious, and said he would send a check, which arrived in 3 days. This was a minor thing, but the sort of follow up that is all too rare and very appreciated.

We had the opportunity to stay at the Yotel in Washington DC. At booking we had some hesitancy but we were so pleasantly surprised. The rooms were as described with very comfy beds. The lobby minimally furnished with no frills like gift shops or any luxury. However the staff is exceptional! Ms Dionne at Art and Soul is a wonderful presence and greets everyone with smile and pleasantries... she is wonderfully friendly and helpful. We will not soon forget her greetings or helpfulness.. Myla at the desk...saw we were distressed about the rain..in a minute she ran to a supply room and came back with umbrellas for us to use...we never asked...she just did it! And Dewan was so responsive on any and all requests. She was caring and concerned for us as hotel guests.. The bellman, maintainance and housekeeping staff went above and beyond as well! This DC vacation will stay our my memory...not because of the sights but because of Ms Dionne, Myla and Dewan and the staff at Yotel DC. Thank You! Phyllis & Vito

The hotel was clean. There were no bugs and the bed was comfortable. The bathroom was nice. There is also breakfast, but it is not included. For the price of the hotel, it was definitely worth the stay.

Very nice facility, was skeptical ahead of our visit when we tried to change our reservation from two rooms to one room. They required us to cancel the original reservation and make a new one. I had to challenge the clerk to give me the wedding rate we had with the previous booking. It took four calls to get to someone who I could understand. They emailed the cancellation but then emailed the new reservation to the wrong email address. But, it all worked out fine in the end, they had our room at the correct rate, and we enjoyed our stay. Room was quiet, comfortable, and quite large. Bathroom was fine, shower was very nice and roomy. Room was clean, as was all of hotel.

Totally nonresponsive to our booking needs. We clearly communicated our needs for a handicap room as well as a double room to accommodate 3 family members. Nothing was as ordered when we arrived an hour past check in time. The handicap room had a tub when we requested a walk in shower. There was absolutely no storage in the room or bathroom. There was no safe in the room. We were told that this was how all handicap rooms were. There was no soap in the room. It took two requests from housekeeping to get soap and the head of housekeeping totally contradicted the front desk and said she would get us a room to meet our needs. At 10:30 pm we had to repack all our luggage and move to another room. This room did have a walk-in shower, a small free standing set of drawers in the bathroom, no other storage and a safe that was unreachable and literally on top of what is euphemistically called a closet. All this for only $250 a night, 3 rooms for 3 nights. Not an insignificant amount of money. The only accommodation we received after asking was a free buffet breakfast which was comparable to a Holiday Inn Express, adequate but certainly not lavish. Also because one person made the reservation they would not award loyalty points to anyone else even though we all paid for our own rooms. It shouldn’t be that complicated to change this request.

The hotel is similar to the domestic high-end fast chain brand, the room layout is reasonable, the facilities are advanced, and the bathroom mirror is also equipped with Bluetooth speakers. Very clean and the service is very intimate. The parking fee is 8$. In fact, it was discovered that McDonald's next door, cvs should be able to park for free. But it is said that Maryland is not safe, but it is only a little closer to the hotel.