"This was by far the most comfortable and best quality night's sleep I had during my 8-day trip to Japan. The hotel is a bit far from Tobu Nikko Station, but you can book a shuttle in advance. There aren't many restaurant options nearby, so I'd recommend eating near Nikko Station before heading back to the hotel. However, there's a pantry on the first floor that offers complimentary coffee, hot tea, and hot water."

"Good location with a room that’s slightly more spacious than a typical business hotel. The area feels safe for walking around at night. A nice bonus is the discounted onsen access at their sister hotel for just ¥600. Simply show your room key card to enjoy it! They also provide a light Japanese breakfast buffet from 7am to 9am. I was pleasantly surprised to find pork curry rice! Bread, milk and cereals. **One small downside:** There’s no full-length mirror in the room, although there is one in the elevator. Overall, a comfortable stay with convenient access to nearby attractions and a quiet, restful night. I also like that you can choose between daily room cleaning or simply having your towels replaced every day."

"The location is stunning, right on the shores of Lake Chuzenji, and very close to Kegon Falls. The hotel features an extensive use of wood, stone, and traditional Japanese elements. Rather than the urban luxury found at the Ritz-Carlton Tokyo, it offers a quiet, understated, and high-end ryokan feel. The rooms are also quite spacious, and the lake view rooms are definitely worth choosing."

"We loved the hotel. Great location, great atmosphere and wonderful room. The room was with a private onsen  which is a must  With small kids. The down side was breakfast - only Japanese traditional food which isn’t eatable for 6 year old western kids."

"This hotel is expensive, but the service is disappointing. First, no one helped me carry my luggage to my room. Second, during the buffet dinner, they kept running out of melons, and in the last ten minutes, they were completely out of melons. They told me to wait five more minutes, saying they would come back one last time. But there was nothing. I feel that for a buffet, to simply stop serving food in the last ten minutes is a very bad form of fraud. Since the hotel is unwilling to honor its promises to save a little money, I think I will probably not return to this hotel anymore."

"The location is excellent, within walking distance of the World Heritage area, and there are many restaurants nearby. The hotel rooms are nice and well-equipped, the hot springs are fantastic, and the food is plentiful and delicious."