Cancun Resorts

Amazing all inclusive - modern, clean and well appointed.  We had excellent service - there was always someone asking us for drink orders, dining service was fantastic.  The only thing was that they were doing work on their beach so it was noisy and disruptive.  Loved their organized activities too - exercise classes, archery, cacao ceremony.  Best of all, room service was included.

I highly recommend this place. There is no moldy smell at all here, the beds are huge, and there are many good restaurants nearby. The downside is that there is no shampoo, conditioner, or body wash. There is only soap and body soap. But I would still stay there again.

I used to always use ********** for our family trips several times a year, but this time I tried Trip.com because the prices were better. However, the service at the Aloft Cancun hotel counter was rude and unpleasant due to a male staff member. I've stayed at various accommodations in different countries before and never felt such unpleasantness until now, here in Mexico. Yesterday, I couldn't wash my hair because the shampoo dispenser was empty. Today, after returning from a tour, the shampoo dispenser was still empty. I had to go down to the front desk with wet hair while showering to explain the situation. This was the first time something like this happened, so I was flustled. The female staff member today was much friendlier compared to the male staff member yesterday. I'm wondering if this is because I booked through Trip.com, or if the Aloft hotel's service itself is poor. I've booked my upcoming 3-night stay in Mexico City through **********, starting tomorrow. I want to compare the service. Also, the airport pickup service through Trip.com was a mess, so I canceled tomorrow's airport drop-off and booked an Uber instead. For this Mexico trip, I used Trip.com for airport pickup/drop-off, hotel bookings, and flight reservations. At least the flight reservation part was well-organized; they provided information like arrival times and gate numbers, which was the most satisfying aspect.

We were not happy with this hotel. It was not clean, run down and over priced. We had to wait in a queue for more than 30 minutes each morning for breakfast even though we went very early or later and the food was very disappointing. The room was moldy and the balcony had green slimy water. The TV remote didn’t work and we could only watch one channel. The staff were very friendly and tried their best to accommodate but we left even before our stay was up because we were very unhappy with this hotel.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

The location is very good. There are many restaurants nearby. Japanese and Mexican food are both good. It is also convenient to take a taxi from the hotel area. This hotel is more cost-effective than those in the hotel area, and the sleep is also comfortable

The room is clean and tidy, and the location is good. It is about 2.5 kilometers away from the long-distance bus station in the city center. There is a Walmart supermarket downstairs, which is very convenient. There is a tourist information desk on the first floor where you can sign up for group tours around. Check-in and check-out are very fast.

Worst view I’ve had from my balcony-just white brick wall! Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area. Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

The hotel is similar to a three star hotel but is very economical for the prices it offers. Best part was the morning breakfast buffet. They have a cook who carefully prepares omeletes and quesadillas, definitely recommend the chicken chipotle quesadillas. Buffet may not be included so you may want to double check to be sure. The living quarters were basic as well. You will have a security box, closet, small tv. They commonly clean every morning, if you don't want it to be clean you can place the do not disturb packard. Everything in the room is white, you will have a decent view of the buildings around, but the view is relaxing. Btw, it's advised to secure your belongings if you have a suitcase, this logic would apply any hotel you go to, better safe then sorry. Staff were very nice, everyone within the buffet mostly speak perfect english, but the cleaning ladies were not able to. Just something to be aware of. *** If you love starbucks, they have one at the entrance. They can't make a Barbie Frappuccino but they have most drinks similar to the aiports. I did not go to the pool of gym due to frequent travel to Xcaret. This is a hotel morentowards those who do travel versus the cost of an all inclusive. Overall, this hotel is budget friendly and the concierge/staff were very kind. Defintely worth the considering. FYI, you want to run the water for a little to get it hot. Its more between hot and warm, they could update the shower heads. Bht they give you plenty of towels they have a blowdryer aswell. Also, outlets may be an issue in the single rooms, the family rooms are well equiped. Close to the airport aswell, the drive is around 10 minutes.