Hakone Resorts

I booked a lake-view room, but at first, the front desk gave me a garden-view room with only a tiny glimpse of the lake on the left. After some discussion, they finally switched my room. Later, after my bath, I noticed that several rooms with better views were just getting occupied, so it really shows you have to advocate for yourself. After the room change, the scenery was fantastic, directly facing Mount Fuji, absolutely stunning. The breakfast selection was also rich. The only downside is that transportation is a bit inconvenient; there aren't many shuttle buses, and public transport services are limited.

This hotel once hosted the Emperor. The rooms are spacious, and being nestled in the mountains, the air is rich with negative ions. There's a balcony where you can step out and listen to the gentle sound of water. For our hot spring experience, we opted for a private onsen. Breakfast was a bit crowded, but well-organized. All dinner restaurants require reservations; if you don't have one, the izakaya on the second floor is a good option, and their set meals are quite decent. You can take a train up the mountain, making the location very convenient. The red bridge in front of the hotel is also incredibly picturesque for photos.

This is my second time staying at Hotel Clad. This time, I was charged an extra 200 RMB difference, as they claimed I booked a single room and now there are two of us. Whatever, with the current weak Japanese Yen, I couldn't be bothered to argue. I booked this hotel purely for shopping at Gotemba Premium Outlets. Staying within Gotemba makes it incredibly convenient, especially for early morning shopping when it's not crowded, which is fantastic. The first picture of Mount Fuji was taken from my room window, so the key to booking Hotel Clad is definitely to get a room with a Mount Fuji view.

I seldom write comments on trip.com, but for this time I would really want to share my experience with this hotel via the platform. I had an amazing stay in this hotel (pls do trust the pictures, you CAN see stunning Fuji view in your mountain view room and even in hotel onsen), everything in this hotel is just perfect, peaceful and on point). After my stay, I realise that I have left my jewllery item in my room, and I have left Fuji. I have contacted the hotel staff, and the immediately assisted me and help with their best effort. Multiple troublesome request but they are very kind and patient with helping me to retrieve my item. I have received the package today, and all in my mind is THANK YOU when I open the package.I see layers and layers of protection the team has applied to my lost item, and well as their kind hearts.  I would like to deeply thank the entire front desk team (Ranjit, Pritiz, Bishal and team), the cleaning team who have found the item, and all Rembrandt Premium Fuji Gotemba staff who has been involved in the logistics. I am very grateful for their kindness, honesty, patience, and everything. Please do pay a visit to this hotel. I will always go back to this hotel when I visit Fuji.

Hakone has always been a place my family and I wanted to visit. Our first attempt in Spring Festival 2020 was cancelled due to the pandemic. The second time, in Summer 2024, a heavy downpour stopped us at the foot of the mountain. This time, we finally made it! I emailed the hotel in advance to book the shuttle, and it was seamless! The hotel is spacious, the hot spring is very relaxing, and the dinner buffet offers a wide variety of dishes. The hotel's location in Hakone is also quite convenient. We had a very pleasant stay.

Beautiful hotel with a really large, clean and comfortable room. Appreciated the complimentary drinks in the room, and at the foyer (in the morning) and bar (during happy hour). Lovely view of Mt Fuji across the lake as well, worth every penny. Unfortunately Mt Fuji was covered by clouds for most of our trip, but the only time we were able to see it mostly in full was at the hotel. Onsen experience was also great; while it was a public onsen, other guests did not really use it, which was a real shame as there was a jacuzzi and outdoor onsen inside. Only downside was the central air conditioning which made the room feel a bit too warm after coming back from the onsen, but otherwise still a comfortable stay.

The hotel is incredibly convenient, located directly within the Odawara Station complex, although it can be a little tricky to find for first-timers. From Odawara Station's East Exit (stay within the station building), take a short escalator down. You'll spot the Lusca mall on your right. Upon entering, Marugame Udon is on your left, and Seijo Ishii supermarket is directly opposite. Walk past Marugame, turn left to exit the mall, then turn right onto a glass-enclosed walkway outside. Continue straight, passing a parking lot on your right. Keep going until you see the hotel's directional sign (like the one in the last photo). Take the escalator up to the 4th floor, where you'll find the hotel lobby. We stayed in a Double B room, which was relatively spacious and well-suited for a family of three. This particular room type, which we only saw listed on Ctrip, was excellent. The bathroom featured a wet/dry separation but no bathtub. However, the public bath on the 10th floor was very comfortable (remember to bring your own towel!). There's also a foot bath on the 14th floor offering scenic views. If daily cleaning is desired, simply place the 'clean my room' sign outside your door, and fresh towels and yukata will be provided. Even if you forget the sign, they thoughtfully leave fresh yukata and towels at your door – a really nice touch. I appreciated this considerate service that respected our privacy. The bedding was comfortable, and individually packaged facial cleanser, makeup remover, and body lotion were replenished daily. Odawara is a wonderful city, and this hotel's location makes it extremely convenient for visiting Hakone, Atami, and Kamakura. I would love to visit again and would definitely choose this hotel for my next stay. The only minor downsides were the slight train noise (though I still slept very well during my three-night stay) and the slightly stiff toothbrush provided.

The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay. A bit pricey, but not in comparison to other options in Hakone.

I had a wonderful stay at this hotel. The room was exceptionally spacious with a stunning view of Mt. Fuji. The bed and pillows were very comfortable, ensuring a restful night’s sleep. The bathroom was large and well-appointed. I particularly enjoyed the outdoor onsen, which was both relaxing and beautifully maintained. The breakfast was delicious with a good variety of options, and the staff were consistently friendly and helpful throughout my stay. I would gladly return and highly recommend this hotel to others.

The location from the lobby and open-air bath is impeccable. The scenery changes from morning to evening! The combination of Mt. Fuji, Lake Ashi, and the pirate ship was amazing! They provided a car ride to and from Togendai Station and a convenience store, and the service was impeccable! The website didn't list amenities in detail, but basic items (loungewear, toothbrush set, hair dryer, etc.) were provided, so we had no problems! The foreign staff were very polite and helpful!