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The welcome from the street entrance was unfriendly and smelt of fags and booze. There is a ‘lot to like ‘ such as the attractive terrace at the top of the of the flights ( several flights !) of stone steps from the street entrance to actually get to reception before even more steps to your room - this is a very important factor for people who are not agile and find steps difficult - there is no lift! The hotel has an historic quirky charm and the bed linens are lovely. However I think this hotel has seen better days. One of our rooms had a definite smell of damp so we moved to a different room which was fine. We also booked double beds but both rooms had single beds - but eventually we were given rooms with the double beds we had booked. I am sorry to say I wouldn’t choose to stay at this hotel again - I think there are much better options in Lisbon.

We are so glad we chose to stay here - everything was wonderful and we felt well taken care of. The hotel is beautiful and centrally located - we were able to walk to many attractions and the neighborhood was fun to explore. The staff's attention to detail and pride in the hotel was evident - from reception, to the restaurant to housekeeping - everyone was friendly and professional. We felt taken care of and welcomed by everyone we encountered. Just after booking, we read some negative reviews about the Bica rooms that made us nervous enough to wonder if we should upgrade. After seeing our room in person (Bica 7), we felt much better, and by the end of our stay, we knew we would be happy to stay in that room again. The Bica rooms are not 'in the basement' as some other reviews have stated. While they are on floors below main reception, keep in mind that the hotel is on a steep hill and these rooms look out over the downward slope. Our floor to ceiling windows were still above street level, and we were afforded a beautiful view of the pedestrianized old town streets below. Yes, there are some buildings across the streets with windows that face the hotel, but we never felt a lack of privacy - for one, the room had sun shade blinds on all windows that diffused the bright Portuguese sunlight, but they also provided privacy from anyone who might happen to look into our room from the windows across the street (they didn't). It is something anyone who has lived in a city would be familiar and comfortable with. We heard street noise only when the garbage was being collected, and the windows provided enough soundproofing to ensure that noise was very light and brief. Our room was very spacious, and even with the sun shades down, there was plenty of natural light and it felt airy and gracious. The AC kept the room comfortable, and we were happy to spend the hottest hours of each day relaxing in the room. The bed was huge (and one of the most comfortable hotel beds I've slept in). The bathroom is small, but beautifully designed. The shower water pressure was glorious and we appreciated the Aesop toiletries. The hotel was currently doing renovations on our floor, but you would never know it. There were a few discreet renovation notices on doors and we saw some workmen during the day, but the sound was well insulated behind multiple doors and we were never disturbed. The privacy was actually remarkable - even though the hotel was fully booked during our stay, it was never noisy and we never felt crowded. We saw other guests occasionally, but it never felt like we were competing for space in the common areas or for the staff's attention. We enjoyed lunch and cocktails at the rooftop bar every day (I do not drink and appreciated the no-alcohol cocktail options), and our visit to Suba on the last night was nothing short of exceptional. I encourage you to make dinner here a part of your stay, you will not regret it. The nightly turn down service was such a

We chose LX as a treat to celebrate my 40th birthday and it was a wonderful experience. The staff are immensely friendly and helpful and let us check our bags in while we explored the city. The room was modern, comfortable and far away from Pink Street. Time Out Market is minutes away on foot and there are several e-scooter depots located nearby. You are at the bottom of a very steep hill (Rua do Alecrim) which may pose a challenge to some. We were more interested in seeing the sights, and visiting local bars and restaurants than Pink Street or going clubbing. We can thoroughly recommend Jam Club (get there early!!) This whole trip was a real treat from start to finish. Lisbon is a beautiful city and the locals are exceptionally nice.

The location is average. Although it seems to be in the center, it is actually not close to any attractions and is on the mountain. The white male waiter at the front desk is warm and friendly. You can get a complimentary wine tasting from 5 to 7 o'clock when you check in, but these points are spent at other attractions and you can't catch up with the tasting. Overall relatively safe.

Hotel condition is ok once. Although it is an old hotel, it was tidy and clean. The beds and pillows were very comfortable. The bathroom is clean. The shower room has music therapy, but it was amazing. Amenity is Morton Brown, and the coffee machine is Nespresso. Coffee is of course free. There was no electric port. Very friendly staff. I arrived at the pharmacy the day I arrived, so there was no pharmacy open. However, the desk staff worried and looked up and remembered me a few days later and asked my best regards. I also asked you to recommend a restaurant, but I have a really good house. Water and drinks are always available in the lobby, and in the afternoon you can have a delicious snack in the lobby. Please clean up your sleeping room in the morning and clean up your room so you can sleep in the afternoon. The room is always tidy, so every time I enter, I feel good. I saw you tidying up the bathroom by accident. It was an old hotel that smelled like a sewer, but I couldn't complain because it was so carefully managed that I couldn't blame it. The smell is fine if you close the bathroom door well. Besides, I didn't like frustration, so I kept the windows open so I thought it was better. Oh, when you organized it in the afternoon, you might have snacks like candy or tarts. I wandered around and ate really good. Breakfast was just the right kind (vegetables, cheese, ham and sausage, eggs, fruits, bread, milk, juice, coffee, etc.). The manager was very friendly at breakfast. Oh, we had wine and steak with room service. The location is perfect .. Buses, trams and subway stops are right in front of you and you can walk to the sea just a few steps away. There are many good restaurants nearby. The Trem takes you directly to the main tourist attractions ... Ah, the flats near the hotel make it easy to walk around. I am more than happy to see you later. I recommend it.

I like it very much. Although the hotel is not in a lively area of the city, it is surrounded by office workers, but the nearby subway and public transportation are very convenient. The hotel’s breakfast is rich and the restaurant is very stylish, especially the hotel has a top terrace, which can basically enjoy Lisbon Bird's eye view

Fabulous! One word that can describe our stay at the Ivens. It scored full marks on hospitality , hotlel decor & room quality . We reached early morning around 9 am after a long 9 hours flight . Being a Bonvoy Ambassador member they had already upgraded us to the suite , but the suite would be ready only by 3pm the official check in time . The check in staff was so helpful they promptly gave us another room till our suite was ready . This is indeed was a boon as we could rest after such a long journey and adjust to the time zone. The 3 night stay was just wonderful , no request was small and the team ensured that we had a memorable holiday. The hotel has the beautiful Rocco restaurant as part of its establishment and breakfast was served in this beautiful setting. The rooms are modern and well equipped. I wanted an adapter plug that was promptly provided. The amenities were just world class. The location is perfect away from the noise and just a few minutes walk to the city centreThis is easily one of the best hotels I have stayed in Europe . You will not find a better place in Lisbon for sure.