Map Holiday Residence Map, Address, Transportation & Nearest Stations and Airport

We spent a week at the Palazzo Gatto. It is ideally sited in the midst of the old town which fills the peninsula of Trapani, next to historic buildings and surrounded by excellent fish restaurants. The staff were welcoming, pleasant and helpful in giving advice about activities, arranging taxis etc. Breakfasts are lovely and the rooms large and comfortable. Altogether a great experience.

We arrived at this hotel after driving from Cosenza 8 hours. Both my husband and I had colds. We also made this reservation 8 months ago. The young attendant at the check in counter wanted us to sign a bar stipend and write our visa number down. I refused to do that and she gave me a roll of her eyes and was indignant as if I had insulted her! She then proceeded to want to give us ”information” about the hotel--insensitive to the weary, sick travellers in front of her. I said ”no” and she took offense again and gave me one of those indignant shrugs of her shoulders and roll of her eyes as if I had just insulted her yet again. She then put us up in a lower level floor which we weren't happy about. We stayed in the lower level floor for one night. We were not happy about this and asked to stay in a higher level floor for all the other nights. The next morning two tired, weary travellers had to move all our stuff to a higher level floor. We had made this reservation 8 months ago. No consideration for that fact. Because we decided to stay in Trapani for an extra week and changed our plans of going to Pantelleria--due to our colds, we asked to stay in the same room at this hotel for the rest of the two weeks. At first they wouldn't let us stay in the same room. After much talking to the Director and the check in staff, which took a lot out of us as we both had colds still, they let us stay in the same room. The disrespect of their young staff, when we first arrived toward seniors and for putting us on the first floor instead of the higher floors, I asked for a discount on our hotel bill which they refused to do. The staff a this hotel is not accommodating, moreover they are rude, entitled, and treat foreigners with disdain.

The staff (especially Martina) were extremely helpful in assisting us after a car breakdown and service thereafter, including at dinner, was knowledgeable, professional and very pleasant. Our room was large, clean and well-equipped, with a great bathroom. At dinner my wife enjoyed pasta with rabbit and I had a fish soup with couscous - a local speciality. As a winery, it offers a wide range of its own products - we had an excellent white wine (Quater Vitis) made from four Sicilian grape types. Its olive oil was distinctive and delicious. As we arrived late we had no opportunity to explore its outdoor amenities. Guests have to walk up a couple of hundred metres from the carpark, and there is no lift (the staff were very helpful with our heavy luggage). Overall, you might be reminded of a high-end US countryside resort - high modern standards are maintained in a traditional Italian setting.