We stayed in North Sydney for a total of 10 nights and had the following issues, which made our experience very unpleasant and disappointing.
1. The photos on your website are very different from the actual room we stayed in. I understand that different room types have different prices, but your website only displayed photos of one room type, which misled guests into thinking all rooms are the same. We chose your place based on those photos, and if I had known what our actual room would look like, I probably wouldn't have chosen this property.
2. The main entrance door lock at this address was broken from the day we checked in. The door remained open the entire time until we left, and no one came to fix it.
3. For several days during our stay, there was a strong garbage smell in the corridor. We didn’t know the cause, but this situation lasted for three or four days.
4. The salt and pepper provided were already moldy, and many kitchen utensils were in poor condition, especially the pan. We had to buy a new pan from the supermarket to use.
5. I don’t understand why the quilts don’t have duvet covers. Instead, they used two sheets to sandwich the quilt like a sandwich, and the sheets and quilt are not fixed together, so they often shift out of place. The quilt itself was also very thick, which made us so hot at night that we kept waking up. In the end, we had to remove the quilt and use just the two sheets as covers.
- Guest User
It could've been a perfect stay; however due to a leaking ceiling that dripped onto the bed of one of the bedrooms, there wasn't quick enough fix so my friend had to move out and arrange other accommodation. I was given only compensated $150 back for the 4 night stay. Although the building leak is not at the fault of Urban Rest, the timeliness and follow up of the issue was lacking. We also couldn't get the balcony door to close properly and no one was able to come to fix that as well. Other than these 2 things, it really is a nice apartment with laundry machine and Nespresso machine. Very comfortable for 3 people if all is functioning properly. Not far from Victoria Cross Train station, so it's convenient.
- Guest User
