I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down.
**Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them.
**Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind.
**Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure.
- 1358586****
This is my first time staying at such a great hotel for this price – excellent value for money! I was amazed when I walked into the room. The bathroom was spacious and clean, with a bathtub where you could soak while watching TV. There was also a separate walk-in closet. The bed was really comfortable; I don't like beds that are too soft, and this one was just right. You could see a bit of the river from the window. Overall, I'm very satisfied, and it will be my top choice next time I'm in Melbourne. There are plenty of restaurants downstairs, and The Meat & Wine Co. there is delicious.
- Fengxinzi168