The hotel has a really nice location with a beautiful river view, which we truly enjoyed. The breakfast was also very good and satisfying. However, we found that the staff was not very helpful when it came to cleaning up the tables during breakfast, and the room was a bit noisy due to outside traffic, which affected our sleep.
At reception, the personnel provided good service and quality assistance. One issue we encountered was during the booking process through Trip.com: we reserved a double bed room expecting it to accommodate two people, but upon arrival, we were informed that the double bed room was only for one person. We had to pay an additional charge to stay as two guests, which was unexpected and could have been clarified earlier.
Overall, the stay was pleasant, but clearer communication about room occupancy policies and soundproofing improvements would enhance the experience.
- Fionawongns
The hotel is beautiful, clean with good facilities and beautiful views from the garden, pool area, boat restaurant, sultan restaurant etc. It is close to many public amenities you'd need as well but the front desk staff are unnecessarily too serious that it was discomforting. There was no need for the robotic reactions.
They have weird pool rules as well. I recommend this place still.
- Mazi_Laurinz