4.3/5Excellent102 Reviews
Abu Dhabi City Center Abu Dhabi|17.19km from city center
I stayed here twice during the first ten days of July. Absolutely fantastic, hands down best Accor run property in the UAE. Most of the customer service at Accor hotels in the UAE is atrocious and horrible. But this property, is the absolute opposite. Honestly, other properties in the UAE should send their management and staff to shadow the staff and management at this hotel. All of my requests being an Accor member were met with absolute ease. Everything was efficient and most of all prompt. The staff, Roshani, who checked me in was absolutely wonderful and the staff who checked me in on my second stay, I believe a Moroccan staff early in the morning, was equally fantastic. The hotel goes out of its way for its loyalty members and that is truly appreciated. This has become my go to property in the UAE even if I have work in Dubai. I would not mind the drive because I have tried so many Accor hotels in Dubai and they are frankly just empty properties devoid of service. A special thanks to the staff working at 10pm on the 20th at Aroma. He went out of his way to accommodate my wife and that was very touching. Thanks once again and I will definitely be back.
