This was our best family vacation in years. After being locked down since March 2020, we needed to get out and live our lives again. The Conrad was perfect for that! Brand new, clean, expertly designed, we had a perfect week. The property was spotless due to the staff and ground keeping crew. The service was exceptional - there were more staff members than guests. We were never without staff to assist us. We soaked up the sun, ate, had too many pina coladas, and lived pool side for a week. Our room had a private soaking pool that we used at the end of each day. Could not have been better. The beach was unbelievably clean - the hotel staff raked it every morning. We stayed in Cancun in 2019 and could not go on the beach due to the sea****. Just the opposite in Puerto Vallarta. Everything was extremely clean. We went ATV riding, ventured into town, frequented the game room, ate at every restaurant and were never disappointed! The on-site Falconer was always entertaining. The lobby and views were beautiful. For our return to the US, a covid test was required. We were tested on site (in a hotel meeting room) the morning before our flight and had the results in 90 minutes, with the require documentation in hand in 3 hours. There were zero delays at the Puerto Vallarta airport due to the US testing requirements. Extremely easy re-entry. I can't remember a single difficulty or disappointment. Only fond memories and good times. Needless to say, we will be returning!
- Guest User
This was definitely one of the most beautiful resorts I have ever stayed at! The whole vacation felt like pure luxury, from the inviting, to the stunning decor, to the delicious food and drink! The pictures and videos I took of the place truly did not give it justice. The whole resort was extremely clean and well attended, with everything being wiped down often. The staff was so kind and attentive, and we never had an issue with any requests. They set up transportation to and from PV and sayluita for us, as well as gave us so many suggestions (Elliot, from concierge, gave us the best tips for fun days/nights outside of the resort). I would highly recommend getting the breakfast included in your stay (Nicole, our hostess everyday was the BEST), as it was hands down our favorite meal every day there. Thank you so much for a wonderful stay!
- Guest User