The hotel's location is excellent, right next to Times Square. The front desk upgraded us to a room facing the square during check-in, which was a nice bonus! 👍
The room was quite small. It was difficult to open two large suitcases, making it feel more suitable for a solo traveler; it would be quite cramped for two people. Housekeeping was quick to respond when we requested water.
The breakfast restaurant had a nice ambiance, and everything was à la carte. The food was decent. However, the hotel didn't inform us in advance that there was a credit limit for breakfast included in our stay, nor did they mention it at check-out. We never received an electronic bill either. We only found out about the charges when we saw them on our credit card statement later. This process is really unreliable; I almost thought the hotel was overcharging me! This issue brings my service rating down from what would have been a 4.5 to a 3.5.
Thankfully, Trip.com customer service was very helpful. We only learned the full story through their communication, and they eventually resolved everything perfectly. I want to specifically commend them for that! 👍
This is a great hotel
1. First of all, the location is very good, located on Park Avenue and 28th Street, next to Fifth Avenue and only 1 minute away from the 28th Street subway station, which is very convenient for going to North or South Manhattan. We took the subway to Sumit, then walked along the way to Times Square and the shopping street, and finally passed the Empire State Building and walked back in less than half an hour!
2. A 5-minute walk away is a large supermarket WholeFood. It has a large buffet restaurant with a lot of oriental food, which is very convenient and delicious. There are nearly 10 kinds of soups to choose from. The buffet has a lot of cold dishes and cooked food. It feels like the problem of eating is completely solved. In addition, it also includes a sushi restaurant and a pizza restaurant, so no matter what kind of diet you need, it can be solved. Although the price is not as cheap as imagined, in New York, I think it is worth the money 😊
3. Although the equipment in the room is a bit old, it is modern so it doesn't look old. In addition, the size of the room is considered large in New York, which is a big advantage.
4. We stayed here for four nights. Room number 1401 was at least very quiet. The air conditioner, which is the most criticized in the United States, was very noisy. It didn't happen here at all. And its LCD air conditioner control was the simplest and most convenient to adjust by myself that I have ever used, so I slept well for four nights.
5. The staff is of good quality and helpful. The room service is mainly Chinese, so there is no problem in communication. They are also very polite, so I think this is a plus.
Right next to Times Square, you're in the thick of New York's hustle and bustle, experiencing all the vibrancy and noise up close. The hotel is massive, with hundreds of rooms, and boasts excellent facilities and a strong design aesthetic. Breakfast is lavish. There's a 360-degree rotating bar on the upper floor with great views. The rooms have been recently renovated and are well-designed. At certain times, you can hear the noise from Times Square through the window. Overall, it was a fantastic experience!
My girlfriend and I stayed in a large king suite complete with balcony and stunning view of NYC over the East River. We had an excellent room service breakfast the following morning. Would def recommend and return again one day!
New York City Center New York|5.34km from city center
The breakfast selection was fantastic, featuring congee, raspberries, blackberries, blueberries, salmon, cheese, various yogurts, and even dumplings. Of all the hotels in New York, this one likely caters best to Chinese tastes. I was particularly pleased to be able to enjoy two bowls of congee for breakfast. Plus, the room was very clean.
Wall Street/Financial District New York|1.37km from city center
Environment: Okay, alright.
Environment: This should be fine by now.
Service: I understand that.
Hygiene: Uh-huh.
Hygiene: I want you to understand a bit.
Service: Very good, looking forward to new works.
Environment: Very good, very close to the river, very convenient.
Room and sheets were very clean and I was given a quiet spot which I was really happy about. Water was well heated and pressure was perfect as well. Loved that I was able to cast my phone screen on to the TV as well. Room size was perfect for me because I was travelling solo. Location was safe and very convenient as well. But I have to say I was disappointed by the lack of bottled water and kettle in the room. I had to get my own bottle and refill it downstairs daily. Apart from this, I’d say I had a great experience and will definitely consider staying here again when I’m back in New York.
Wall Street/Financial District New York|1.28km from city center
Overall, it was a great experience staying at the DoubleTree by Hilton New York Financial District this time. The hotel is ideally located in the Financial District, just a few minutes' walk from the Charging Bull and Battery Park, and also close to the Statue of Liberty ferry terminal. The front desk staff were very friendly, and the complimentary signature warm chocolate chip cookie was delicious and fragrant. The room was clean and comfortable, the bedding was just right – not too soft, not too hard – and it was very quiet at night. The free Wi-Fi in the lobby was fast. There are many subway lines nearby, making it convenient for getting around. For Manhattan, the value for money is excellent, and I would definitely choose to stay here again!
The environment is okay, and the room is quite spacious, but the facilities are a bit old. It's a little far from Times Square. There's security at the entrance and in the elevators, so it feels very safe. It's super convenient to hail a taxi right outside the door.
Room was quite small and basic, and walls were thin. Staff was very helpful. There is no on site restaurant except for the steakhouse so it was not an option for my 15 night stay to dine there every night. Great location near to Central station. Overall, it was a pleasant stay.
Wall Street/Financial District New York|0.78km from city center
The bedding in the room was incredibly comfortable, absolutely top-notch! It rivaled that of high-end luxury hotels. There was a coffee machine that could also boil water (single-serving size). The room was a bit small, but the bathroom was quite large. You couldn't open two suitcases simultaneously. The front desk and cleaning staff were very efficient. It could get a bit noisy on weekend nights due to people drinking nearby. However, there are plenty of shops and supermarkets in the vicinity, and the ferry and subway are within walking distance. In the mornings, the lobby offered coffee and hot water, perfect for making tea.
Nice 4* hotel closed to popular Times Square and Hard Rock cafe with easy access to lots of food and amenities. City Subway is just 2mins walk from the hotel lobby
Helpful staff and room is comfortable and clean
Got free pass for general admission fo American Museum of Natural History
Will stay at this Westin again in next visit to NY
Brought my family to New York City to watch the Macy’s Thanksgiving Day parade in the checkout the sites and I absolutely couldn’t be happier with my accommodations. Amazing service I couldn’t believe how awesome the front desk in the people taking care of our luggage before and after check-in check out. 5 STARS ⭐️ ALL DAY. Thank you 🙏
The front desk staff were proactive in trying to solve problems, but the cleanliness of the room was disappointing. We didn’t want to know, but we ended up learning the hair color of the previous guest.
Having only two elevators was an inconvenience, but the relaxed pace of travel made it more tolerable. The hot water and coffee were really great.
The hotel's location is good, within walking distance of Times Square. However, due to ongoing road construction nearby, traffic is very congested, and taxi wait times are long. The room is small but clean, though there's no complimentary drinking water, so you have to buy your own. The bar staff on the lobby level are very nice and provide free iced and hot water. The shower curtain in the bathroom shower stall is quite short and high off the ground, causing a lot of water to splash out when showering. One early morning, the hotel alarm went off; even though the announcement said it was a false alarm, it continued to ring intermittently for a long time before finally quieting down.