The hotel's location is great; the beach is right outside the room. However, the room had a very strong musty smell, and the blankets were damp. I called room service, and they brought new sheets and a spray bottle, but that didn't really solve the problem. When I asked if they had a dehumidifier, they seemed to have never heard of it, which I understand. They didn't offer to change rooms, and considering the new room might also have a musty smell, we didn't ask for a change. We made do for two nights, but didn't sleep well at all due to the overwhelming musty smell. Also, on the second night, there were intermittent power outages, which was quite scary. Crucially, all four phones in the room were broken; at least, I couldn't contact the front desk. I had to use my phone to call the hotel's number from Google Maps to order water and other services. The staff said I could order room service through a mobile app upon check-in, but I tried and couldn't get through. I sent a message, but the water never arrived. The next day, when we inquired about activities at the front desk, a female staff member was extremely arrogant and rude. She initially refused to book our whale watching tour for the following day, citing bad weather and the long distance. I told her we were willing to take the risk and drive there ourselves, but she still advised against it. However, when we asked if she had any other recommended activities, she said no. We were speechless. Aside from the lobby and pool being somewhat nice, this hotel doesn't have any other particularly outstanding features, and we will definitely not stay here again.
- Guest User
A wonderful hotel with a stunning view of the ocean and a small island. The grounds are well-maintained, and there are water sports included in the price. Breakfast offers a wide variety: from freshly squeezed juices to desserts, several types of eggs, cheeses, and fish. Overall, everything was simply superb!
- Guest User
