Sydney Resorts

We had a wonderful stay at this hotel. All the team members were exceptionally friendly, attentive, and helpful from the moment we arrived. The room was clean, comfortable, and well-maintained, making our visit truly relaxing. Overall, it was a great experience, and we had a very pleasant stay. Highly recommended!

It’s was an okay experience, everything was alright but staff were not very knowledgeable about the hotel. I asked if there was a freezer I could store my food in and both of the receptionist said no. I also ask if they could store it for me and they said they didn’t have one. When I go up to the room, they have the freezer. Also TV connection for Netflix or YouTube most likely won’t work. Connection is unstable. Breakfast is okay but not too many options. When I ask the two receptionist for umbrella , they say the hotel don’t have umbrella for the guests at all, which I think is odd. Decent stay but value for money is so so, rooms were a bit too small as well.

I only stayed 1 night in Sydney and arrived early morning, they won’t let you in till it’s check in time which is at 2pm and totally understand that. So I waited at the lobby seating area. However, other guests who arrived at 1pm managed to get in their room directly. They also called other guests who were early and waited with me but I only get to my room at 2.30pm. Otherwise, the hotel is great for layovers and if you have an early flight next day. Access to city is easy too as the train is just across the road.

Location: Excellent! It's near Circular Quay, so you can easily get anywhere in Sydney by ferry or bus. However, the walk back to the hotel is an 'agony hill' – it's incredibly steep! Service: There was one Asian-looking female receptionist who was quite mean, but everyone else was very welcoming and enthusiastic. Environment & Hygiene: As an established hotel, the hygiene and environment are very good, and it's always packed with guests. Even without a view of the Sydney Opera House, the scenery from the high floors is still beautiful.

Cleanliness of the room was great. Staff were very friendly and the location of the premises to where we were going for a wedding was good. Unfortunately the hotel is undergoing renovations at present and the walk from the hotel parking to the reception was not the best but I'm sure once these renovations are complete, the access door will be re-opened. Overall, I enjoyed our overnight atayhere.

The room's location is excellent, and it's very spacious. It's super close to the fish market. The hotel itself is a lot of fun, and there are many dining options. I'm very satisfied and will definitely book again next time I visit!

Firstly, the photos are severely misleading (I'm not sure if this is a Ctrip issue or a hotel issue). The accessible room was pictured with floor-to-ceiling windows, and the bathroom also had floor-to-ceiling windows, but in reality, the room only had a small half-window, and the bathroom had no windows at all. When I brought this up to the front desk, they said only the top floor has floor-to-ceiling windows, and all other rooms are like the one we had. It felt like a bait-and-switch. Since we were only staying one night, we decided to just put up with it. Unexpectedly, at around 7 AM the next morning, someone repeatedly knocked on the door, and then actually used a key card to open it (there was no deadbolt inside). Although the person immediately apologized and left, it still scared us quite a bit. When we called the front desk, after checking, they said a cleaner had gotten the room number wrong. -_- What's even more frustrating is that outside the window was a construction site, and they started working around 8 AM. After being scared, we were then subjected to noise, making it impossible to sleep. The only upside is the location; it's not far from the National Botanic Garden and very close to Wynyard Station.

Good transportation link with trains, subways and light rails for airport and Sydney centre. Nearby big Woolworths supermarket, shops, cafe and restaurants. Hotel is a little hard to find as it’s not a grand entrance and attached to a residential building complex. Staff are friendly with smiles, amenities workable though WiFi is a bit unstable but overall good value for money in such central location. There’s a roof top terrace w/a small pool too.

Overall, I'm pretty satisfied. The facilities are decent, not brand new but very clean. Before checking in, if you don't have a credit card, you'll need to pay a deposit, which is refunded upon check-out.

Quite surprised that they are doing the cleaning daily. But they forgot to do it on the last day of my stay. The location is great, very close to the town hall and everywhere. The metro is just opposite the hotel. And the best part I like is, it’s attached to a mall. Supermarkets are just at walkable distance.