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Explore Guest Reviews of Hotels in Acapulco

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Park Royal Beach Acapulco - All Inclusive

Park Royal Beach Acapulco - All Inclusive

3.5/583 Reviews
Puerto Marques
This is a one-star hotel at best. I was on a family reunion trip and each family member made their own reservation, and out of the 11 rooms that were booked each room dealt with things that were unbelievable. Our specific room key stopped working 3x and the last time it happened we asked someone to come help us instead of us having to HIKE to the front desk with our two small children. They finally sent someone who still couldn't open the door and my husband, myself, and 2 kids had to wait an hour while they tried to get our door open, the conclusion was that the battery had run out on the machine. My cousin requested a crib for her 9-month-old daughter and the crib broke with the baby inside and she fell through!!!! When one of the children became sick, we decided to keep her in the room and sent someone down to get dinner at the buffet and were told we could not bring any food to our room, so what were we supposed to do? not feed a sick child? The Italian food restaurant was the worst food ever and it was not even eatable. The burger guy at the pool had better food than the ”fancy” dining experience. Every person in our party that ate at the seafood restaurant became sick the day after eating there. The worst part though was the layout of the hotel, you need to take 2 different elevators and a tram to get anywhere, and the tram broke late at night with no power and people trapped inside there. The next day the trams were broken so it was more hiking up the hill, rocks, stairs, broken down elevators, and trying to make it up to the lobby or our room. The one and only star I give this hotel is to the guy who kept bringing us drinks at the pool, his name is Alejandro and he deserves a raise! The entertainment team was also good we did enjoy karaoke and bingo even though my bingo prize hat was stolen at the pool. Skip this hotel
Romano Palace

Romano Palace

3.4/5103 Reviews
Zona Dorada
The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be ”under mount” but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him know that other hotels in Acapulco have ice machines and provide that ice to their guests as part of their room rates. He re-stated the hotel policy (absolutely useless!) FINALLY: there are 2 elevators for a 22 story tower hotel. That is not sufficient. Additionally, they appeared to be mal-functioning. When you would press the PB button - every floor below you would light up. The elevator would stop on all floors below you and no one was waiting to get on. The floor of the elevator was never even with the floor it stopped on. I tripped a few times. Getting on these elevators after a earthquake was SCARY to say the least. The location of this hotel is the only reason why I booked this location. I had nicer hotels that were less expensive that I could have stayed at - but chose this one because of the location. It is safe to say, I would never stay here again - under the current management and without a complete/full renovation.
Fiesta Americana Villas Acapulco

Fiesta Americana Villas Acapulco

4.2/5104 Reviews
Zona Dorada
We were traveling as an extended family and had the three-bedroom suite facing the bay. Very nice, very clean, absolutely no complaints. Each room had a balcony. We saw sea turtles swimming in the water by the rocks numerous times. The hotel staff is pleasant and helpful. We did not encounter any staff members who were not. Part of what made the visit so enjoyable is that the taxi drivers located outside the Fiesta Americana provide a great service. We booked a daylong tour with Jose Luciano Callejas Gonzalez. We paid less than then tour companies were charging, traveled in a spotlessly clean air conditioned Suburban, and got a personalized tour. Jose took us to numerous scenic outlooks, the Chapel of Peace (a must see), the Diego Rivera mural (another must see), the Mirador for lunch and to watch the cliff divers, the outdoor ampitheater, Los Flamingoes to see the view, and other stops. We really felt like we got a great overview of city. Jose's English is excellent and he's very knowledgeable. Look for the guy in the turquoise shirt, his service is exceptional! We also worked with several other drivers stationed at the hotel. Oscar Cervantes also has excellent English and outstanding service, as does Pedro. The pools at the hotel were very nice. One was closed for renovation while we were there (June 2023) but the others offered plenty of space. One nice surprise is that several floors offer washers and dryers free of charge. So great to be able to take home a suitcase of clean clothes! Our room had a small kitchen, stovetop only, no oven, plus microwave, dishwasher, and fridge. We made a run to the grocery store and were able to cook meals there some days. The hotel plays music throughout the evening and late into the night on the weekends. If you're sensitive to sounds, take ear plugs. The music didn't bother us but it might bother others. Fiesta Americana is in easy (and safe) walking distance to numerous restaurants. We particularly liked La Finca. I whole-heartedly recommend Fiesta Americana and its excellent staff and taxi drivers!
Hotel Acapulco Malibu

Hotel Acapulco Malibu

4.1/540 Reviews
Zona Dorada
This hotel should be a national monument, given its architecture. Most likely it was built during the 1960s, and it features three rotunda towers, none of which are more than six stories high (essentially the perfect size for a hotel; developers take note!!!). Surrounded on both sides by abominable and shabbily-constructed high-rises, the Acapulco Malibu is an absolute gem in the rough. Each room, from what I could gather, has its own balcony, is rather astonishingly spacious, and has a floor to ceiling mirror next to the bed...which is SO '70s fabulous it's...beyond belief! On the whole, service was excellent, the restaurant food was adequate, and noise levels a bit high (but by no means extreme). The pool was absolutely delicious -- perfect water temperature, cleanliness, shape and size...AND the deck overlooks glorious Acapulco Bay. BEAUTIFUL! The price when I stayed was a leetle high, however, given the fact that Acapulco is such a rat hole of a city. Sure, it's not Tulum and it's not Tijuana, but it's still fundamentally a consumerist hellscape with miles of barrios surrounding its core.
El Tropicano

El Tropicano

3.2/516 Reviews
Zona Dorada
The fact is that the people attending the meeting are very attentive. I don’t know if this is a family business. So they care about customers and the facilities are a bit ugly. The reason is that the pandemic has dealt a heavy blow to them, so I have No problem, will stay at this hotel again, because I think, in fact, despite the circumstances, their continuous attempts to succeed is something admirable, very good to them, hope their equipment will be restored soon.
Amarea Hotel Acapulco

Amarea Hotel Acapulco

4/57 Reviews
Zona Dorada
Stayed as a family with 2 kids. From February 1-11, 2023. The room was with a small kitchen, it saves a lot of money on food and you can eat the usual foods. Huge Walmart across the street. Sea 5 minutes, great beach. Downstairs irishpub good food and beer. The casino is a bit further away for game lovers. There are restaurants did not go but looks good. The hotel is old and scary at the entrance. But given the price and location, it's just the Ritz😅. I recommend to those who care about the clean sea, and a super budget vacation.

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