Cairo Hotels with balcony

I needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool. The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.

Everything was perfect ! Professional stuff and always willing to help with a smile !!! The room was spotless, comfortable, and well-equipped with everything needed for a relaxing stay !!! I would highly recommend this hotel to anyone looking for quality accommodation, excellent service, and great value for money. I look forward to staying here again in the future.

The room had an access to the pool directly which is nice. Only bad thing was people smoke all over the hotel making it so unpleasant. Everywhere in the world, people are not allowed to smoke inside hotels. So clearly not for people who have wheezing or asthma. Management should seriously look into this. Other than that all staff were very nice. Ashraqqat and also bfast staff are all very nice. Excellent bfast.

Everything was great – excellent service and a beautiful hotel, easily one of the best in Cairo. The only issue was the room was too cold; the AC only blew cold air, making it chillier and chillier, especially on a cool day.

I had very bad experience in this hotel and will never stay in the future again. I booked for double room however when I came and checked in and went up to the room , I was surprised that the room has two single beds . Called the reception and informed him but he said that the tour operator did not inform them that I have double occupancy and needs king size bed . They did not have king size bed available so we stayed in this room however , the AC was so noisy to the extend that you can not hear each other when you talk inside the room . I asked them to change the room and they gave me another one but the AC was also extremely loud - I understood after asking few questions that almost all rooms in the hotel are having loud noisy sound .  Next day they changed my room to double room with king size bed and I told them clearly that I need a room with good AC . I moved to the room and I was shocked that the the sound was fine but the AC was not cooling , the temperature in the room was not going below 26 degree. I told the recipient to send the engineering team and they tried to fix it but the problem was the same . No one did any courtesy call to check and I did not tell the Front office team about the problem as I lost all hopes that they will fix it . Stuff are generally not smiling , FO team are very dry and arrogant except for Mostapha , FB team are not smiling at all and they have stiff body language except for one lady in the lobby coffee who is very so cheerful ( morning duty )Muhammad and Amir from the sport bar are amazing and true hoteliers - they know how to talk to guests and they are very pleasant and always smiling - they are really professional. Muhammad from bell desk is just amazing and nice person . Yousef from laundry is a true hotelier who went extra mile and beyond his scope of work when he had to stay late after the closing hours of the laundry when I called him at 9:55pm asking him that I need one shirt urgent  to be pressed as all my shirts are wrinkled in the bag. He helped me to do it and had to stay late - he should be eligible for employee of the month . I am not able to write many details here but I did not have a pleasant experience. Very important point that the feeling that you get to once you enter the hotel from the main entrance of the street that you are entering a military base from the amount of security level they have which I am fine with it but what I do not accept that when I came with uber and it happened few times - those security officers stopping the cars do not have the right to waste the time of the guests when we have to listen to thier personal stories after stoping the car and the guest inside it - it’s absolutely un acceptable and does not reflect a professional image for the hotel - those security officers must be trained to make sure that when uber car or any car enters the hotel with the guest , they should inspect the car and take copies of the drivers licenses instantly and swiftly - not to keep the car waiting for long time until they finish their story . This is irrespecful for the timing and we should pay a good attention to timing and train our staff how to respect it.  The housekeeping attendant forgot the dirty duster on the side table when she cleaned the room .

We stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.

This hotel is very close to Cairo International Airport and has a great atmosphere, even with peacocks roaming the grounds. I chose a ground-floor room with a courtyard, which was right across from the pool. There are also various restaurants offering different cuisines nearby.

First room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.

Location of hotel is not suitable for business person. And also worst service by hotel staff,

The service was okay the stuff were all helpful and polite The whole Building needed taking care of from the entrance of the building to the lift is so dirty and very old and rusty then when you get into the studio it’s nice and decorated but very dusty, three days I had blockage of drains in the shower room. I had no hot water. Tv does not work doesn’t matter how many times you called them to fix it. It does not work believe that trip.com need to check the whole building not just the rooms the balcony was very dusty. I had to ask them to come and clean it. You can’t sit in there and relax too noisy because of so much traffic the only time I enjoyed myself is to go out of the Property. I only come and sleep..