Best Hotels in Cala De Sant Vicent

After staying here last year and having a great time and rebooked. I booked a twin room and online the pictures show a balcony, upon arrival we were given a box room with no opening windows, balcony or terrace, it was not what we booked or expected. Upon complaining and asking for a room change Racquel on reception was extremely rude and unhelpful telling us that is the room we had paid for and that no rooms in the whole hotel were available. Firstly I had email proof that I hadn’t booked that room and online I could have booked a room that night for the hotel, also showing it was not full. After much hassle and help from the manager we finally got moved rooms the next day, Racquels customer service was appalling and no apology or response was given despite being given a complaints form by another receptionist. The food, entertainment and cleanliness of the hotel cannot be complained for. However due to such poor customer service by reception (Racquel, long brown hair) I will not be staying at the hotel again.

1 fantastic week in a hotel with all the ideal conditions for a well spent holiday. Good location, nice pool and the food was excellent. Less pleasant was just the deafening noise early in the morning from the pool animation. Terribly NEGATIVE was the inconvenient, abusive, overbearing and rude attitude of the SUB-DIRECTOR of the hotel for making us pay €20 for “late check-out” (11:35 am) when our reservation on Trip.com says “ check-out until 12:00”. After a long discussion complaining about the attitude and not the amount, we were forced to call the police and the INCOMPETENT SUB-DIRECTOR was forced to return the money.

Staff are friendly and helpful, check in really quick & easy and room has everything you need. Nice swimming pool and chill area for during the day! Close to the sea front and to clubs like Ocean Beach, Cafe Mambo/Mint, etc. Would definitely stay again. :)

We found the hotel pretty good, basic but clean. Useful to have the kitchenette in such hot weather. Pool area very quiet when we were there, tended to be busier in the afternoons where small groups would come and play music. I think as there’s no bar it would put some people off but we like the quiet during the day. Close to lots of amenities 5 mins walk, mini markets, shops, bars, restaurants etc. 5-10 mins walk to beach but bit further if you want a sunbed. Took us approx. 40 mins to walk to main bars such as Ibiza Rocks etc. which is a bit much in the heat of the day. Lots of bars and restaurants in the area if you don’t want a big night in the main Bay Area. Considering it’s San Antonio it was pretty quiet at night only one or two doors being slammed and people laughing and shouting so got pretty good sleep here if you’re wanting that.

Very nice hotel great area swimming pool outside close to cafe mambo to watch a beautiful sunset very close to the local shops Walking distance to nice restaurants and couple of clubs. I definitely will be back!

Impeccable hotel, the first room had displeased us facing the air conditioning network at the reception we changed it without problem. The meals are varied. Only downside lack of deckchair for everyone. Very attentive bar staff

The hotel was excellent , clean with friendly staff. The position was ideal right on the beach and yet close enough to walk into Ibiza town (15mins) If I have any criticism it would be the pool area is too small with not enough room for proper sun beds only deckchairs. Tea and coffee making facilities in the rooms would be nice too.

The hotel is probably in one of the best position of the island if your holiday goal is to go the most famous discos of Ibiza, since we only take a taxi to spend the evening at Pacha. To this, there are also other factors that make the choice of the hotel a good one. The aspect that I most appreciated is the kindness and the willingness of the staff member, in particular the woman who is charge of breakfast and the receptionist. Our room was small but functional, the only lack is probably that of a nightstand beside the bed. Breakfast was abundant and tasty, there’s also the possibility of going to the hotel pool if you’re not interested in swimming in the sea.

Firstly, let me say this ... whoever took the photos of this hotel and edited them deserves a pay rise because they are a genius. I'm not even angry about the fact I paid almost 600 euros to stay here for a few nights, I'm disappointed at the fact the owners of this hotel can get away with being so deceitful. The photos you see online, in my opinion are not of the hotel you will be staying at if you book here. I've added some photos to this review which will show you what the hotel actually looks like, if you can even call it a hotel. Before I continue, I will say that the staff on reception, and the cleaning staff in general are really good, in fact they did they're absolute best to accommodate us when everything started to go wrong. I blame the management and owners of this hotel entirely. To cut to the chase: We travelled with a large group of people and upon arrival were given our rooms. The majority of the air conditioning units did not work and other rooms were offered, however those units didn't either and instead banged and clanged and spat out ice all over the floor multiple times. One member of our group couldn't get another room so had to sleep with his HEAD IN THE FRIDGE to cool down. I am not making this up, nor could you if you tried. There were cupboards hanging off the wall, the rooms were dark and dingy, the hotel is SO noisy that someone closing a door two floors up sounds like a gun shot, not to mention the fact the walls are paper thin and you can hear absolutely everything going on up and down the hotel. I found it incredibly hard to sleep at this hotel, as people were coming and going at all hours which made it unbearable at times. The window in our room didn't shut or lock properly and the reception staff are very clear on keeping your valuables inside the room safe ... I wonder why when the windows don't lock. The beds are solid as a rock, the pillows are like biscuits and every piece of furniture in the rooms is dated and grubby. Overall, the management of this place should be utterly ashamed of themselves for allowing people to hand over their money to stay here. Pay a little bit more and stay elsewhere, I really wish we had done.

Hotel room was very spacious and clean. With a 5 minute walk you are in the center of Ibiza town. Beaches about 15 minutes walk. We personally found the Spa and the pool a bit less. But if you don't value that as much as we do, this is a top hotel!