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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5133 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|1.3km from Wing Sing Inn
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Reviews

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|1.51km from Wing Sing Inn
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Explore Guest Reviews of Hotels in Edinburgh

Searching for hotels near Wing Sing Inn? Compare room rates and reviews to find your ideal stay.
Destiny Scotland - Distillers House
4.6/558 Reviews
West End
The hotel location is very good, very close to Edinburgh Castle and Princes Street, it is a little far away from Royal Mile Street, but can be reached on foot, the town is very suitable for walking. The hotel implements unmanned management, and you can open the door and the room door yourself according to the password you check in. We are a family of 5 staying with children and living suites. The rooms are large and clean and well-equipped. You can cook your own meals. Tableware and pots are fully equipped (but I do n’t see a microwave). We are accustomed to the British diet. The house even provides equipment such as vacuum cleaners and washing machines, which is in line with our home habits. The price is slightly higher, but for the case of five of us, it is still a lot more cost-effective than booking two single rooms, especially it is really good to be able to cook by ourselves. In particular, we need to remind everyone that the hotel will send you an email 7 days and 1 day before the check-in, which will contain the room number and password for the check-in. If you booked on Ctrip, because they may have booked through other channels, the reserved mailbox is not ours, we cannot receive the mail, we must contact Ctrip customer service one day in advance, get this information, and then Can stay. Because the apartment is unmanned, it will be inconvenient to communicate if there is a temporary problem.
Hampton by Hilton Edinburgh West End
4.4/5168 Reviews
West End
The hotel location is fantastic .. walkable distance from Royal mile… Breakfast was good..staff were friendly and polite
Staycity Aparthotels West End
4.5/570 Reviews
West End
In all honesty we decided on the apartments because it was the cheapest available for a bank holiday weekend and seeing Harry Styles. It was great and no complaints and we were pleasantly surprised, it worked well having a bedroom then separate living area with sofa bed and mini kitchen for privacy & snorers lol. We initially thought it was the west end so bit far out from Murrayfield stadium/princes street but it really wasn’t that far at all and was a nice sunny day. Would 100% stay here again
Moxy Edinburgh Fountainbridge
4.4/5135 Reviews
West End
The location is a bit far from famous places, but the route is not complicated. All staff are energetic, friendly, and proactive. The room was compact with only the essentials, and I had no regrets traveling alone. However, the cleaning condition of the floor carpet needs improvement. There was a supermarket nearby, so it was easy to buy what I needed.
Brooks Hotel
3.6/5104 Reviews
West End
So.. where to start.. Checked in and was given Room 100.. Room 100 is on the ground floor right next to reception and with a window over-looking the main road.. If you like the constant noise of doors slamming, listening to large groups chatting in the reception area and constant noise throughout the night then this is the room for you... If you like a nice nights sleep, then I'd honestly think about finding a better hotel (there's a lot of great other options in the area!).. Worth noting that WiFi works in reception, but doesn't even extend to Room 100 which is about 15 feet away from the main reception desk!! Not a great stay... Never Again !!
Haymarket Hub Hotel
3.7/53 Reviews
West End
Stayed here over the bank holiday in August 2019 yes it was pretty warm but this hotel room was something else! These rooms are very small, no bigger than a double bed, and the shower room literally just has room for a small shower and toilet the sink overlaps the toilet! Unfortunately the air con just didn't work and the window couldn't be left open as it's a pretty noisy spot. We also had a room that was at the entry to the hall and everytime the door opened it smashed against the wall the head board was on. Very handy to get every where from here but unfortunately won't be returning the rooms are just so small

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