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5 star

Renaissance Hamburg Hotel
4.2/590 Reviews

Renaissance Hamburg Hotel

Hamburg|1.13km from MS Seute Deern
Stayed there three nights earlier this week. Nice central location, clean and spacious room, good food, friendly reception people, but..... In short, when reserving online, I wrote just one thing in the 'special requests' section, and that was ”As quiet a room as possible please.” I suppose the best and most truthful possible answer to this would have been, ”Sorry, that just won't be possible at the moment because there is loud construction noise all day long, starting at 7 a.m.. We have reserved a room for you at the nearby Marriott instead.” That is of course not what happened. This situation may of course not be entirely the case for every single room. A receptionist told us there were three separate construction projects happening and each affected a different part of the hotel. (None are in the hotel itself.) We had room 524, which is next to a fire escape stairway. I suspect the construction in question was below the bottom of the stairway as the noise seemed to come mainly from there. On Monday morning the jackhammers started at 8 a.m., On Tuesday they started at 7:30 and on Wednesday at 7 a.m. Yesterday (Wednesday), we came back in the middle of the day, hoping for a short nap as the workers took their lunch break, which they did at 12:15. No luck. The hotel ran a pre-announced test of the fire alarm on our floor at 12:35. It rang 8 times. The construction work restarted just after 1 p.m. I measured it at a constant 50 dB using an app on my phone. I feel quite strongly that the rooms in the areas most affected by the construction noise should not be on sale at all. If not, there should be a warning on the website that it will be noisy, advising prospective guests that they should really choose somewhere else for the time being. Yes, I realize that would be a tough decision, but you are putting your reputation on the line at the moment, and the current message seems to be that you don't care.

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Explore Guest Reviews of Hotels in Hamburg

Searching for hotels near MS Seute Deern? Compare room rates and reviews to find your ideal stay.
Renaissance Hamburg Hotel
4.2/590 Reviews
Stayed there three nights earlier this week. Nice central location, clean and spacious room, good food, friendly reception people, but..... In short, when reserving online, I wrote just one thing in the 'special requests' section, and that was ”As quiet a room as possible please.” I suppose the best and most truthful possible answer to this would have been, ”Sorry, that just won't be possible at the moment because there is loud construction noise all day long, starting at 7 a.m.. We have reserved a room for you at the nearby Marriott instead.” That is of course not what happened. This situation may of course not be entirely the case for every single room. A receptionist told us there were three separate construction projects happening and each affected a different part of the hotel. (None are in the hotel itself.) We had room 524, which is next to a fire escape stairway. I suspect the construction in question was below the bottom of the stairway as the noise seemed to come mainly from there. On Monday morning the jackhammers started at 8 a.m., On Tuesday they started at 7:30 and on Wednesday at 7 a.m. Yesterday (Wednesday), we came back in the middle of the day, hoping for a short nap as the workers took their lunch break, which they did at 12:15. No luck. The hotel ran a pre-announced test of the fire alarm on our floor at 12:35. It rang 8 times. The construction work restarted just after 1 p.m. I measured it at a constant 50 dB using an app on my phone. I feel quite strongly that the rooms in the areas most affected by the construction noise should not be on sale at all. If not, there should be a warning on the website that it will be noisy, advising prospective guests that they should really choose somewhere else for the time being. Yes, I realize that would be a tough decision, but you are putting your reputation on the line at the moment, and the current message seems to be that you don't care.
Hamburg Marriott Hotel
4.3/599 Reviews
We travel to Hamburg regularly for 2-4 days and will likely stay again at this Marriott: great location, feels safe even late to walk home, clean though unfortunately carpet, good bed, nice bathtub, water kettle and tea selection. American standard service attitude. Note that the bar at the hotel did not have a trained bar tender - they can only make drinks that are exactly on the menu. Not a big deal for us but surprising. We are still careful with Covid, staff wore masks, other customers mixed.
Pierdrei Hotel HafenCity Hamburg
4.4/573 Reviews
Sympathisches Hotel nahe der Elbphilharmonie. Fußgängerzone mit netten Restaurants liegt direkt nebenan. Verschiedene Parkmöglichkeiten drumherum. Das Highlight ist der Späti wo man rund um die Uhr Snacks und Getränke kaufen kann….
Ruby Lotti Hotel Hamburg
4.1/5104 Reviews
We stayed for only one night in July, but this hotel was the perfect stop for our travels. The location in the city is central but not too loud and the interior design is stylish and relaxing. We thought the shower in the middle of the room was a fun detail! Another highlight was the breakfast. It was interesting, generous and tasty!
The Westin Hamburg
4.5/588 Reviews
We had booked an Elbphilharmonie Suite, which turned out to be a gorgeous light room with three ceiling to floor windows overlooking the harbour and the city. It had a huge comfortable bed with perfect (for me) pillows, a desk, lots of chairs and sofas, a fridge, kettle and mugs. The bathroom had another ceiling to floor window and a bath, separate shower and separate wc. There were some really nice touches such as mirrors on the ceiling of the top shelves, so that you could see what was on them, small windows that opened and hooks by the front door (though none in the bathroom!). There were no USBs but plenty of sockets. The A/C was easy to set and worked quite well, but we kept the curtains drawn during the morning when the sun was directly on the room. Turndown offered more interesting ideas such as sunscreen (which was brilliant and useful), foot cream and Mentos as well as a chocolate on the last night. We had breakfast in the hotel on first and last mornings: excellent hot and cold buffet with bacon, fried and scrambled eggs, mushrooms, beans, sausages and potatoes as well as loads of pasties and other options. We also used the Blick Bar, which had very good service. We had beers and potato crisps as well as good cocktails and mocktails: it is quite expensive though.
Park Hyatt Hamburg
4.3/541 Reviews
Hotel location is very good, the room is quite big, forget what is the room type, breakfast, more fruits, no food, breakfast, etc., only a variety of ham, because not driving the parking lot is not clear, has always liked Hyatt, worth a The hotel is suitable for children with children. It is not clear if they can have an extra bed.

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