Guest User
August 19, 2023
Awful, awful, awful, place - avoid like the PLAGUE. Arrived and the place smells awful, beds unclean. Then as I try to leave the room the door won't open. After being trapped in the room for a while, I realize I can contact reception. They are slow and unresponsive and ultimately can't fix the problem. After finally getting out they regretfully agree to allow me to change room. Later that evening, I realize I lost the room card. My problem, I know. When I go to the desk for help apparently there is a fee of 20 dollars for replacement (WHICH WAS NOT CLEARLY LISTED ANYWHERE), despite being able to see a large stack of available replacement cards. The lady insists upon being payed in cash (presumably so she could pocket it) and when I say I don't have enough she regretfully allows card. However, the exchange rate is awful and basically theft. I then have to leave the hotel and walk down the road to the cockroach infested ATM, to be charged an extra 60000 dong withdrawal fee, where I am unable to withdraw the right amount, leaving me stuck with a further 20 dollars of unusable currency as I am leaving the country the following day. All totaled up this awful hotel took hours of my day and imposed a hidden financial cost equal to that to staying in the hotel for two nights for a scrap of plastic. Again, DO NOT COME HERE.