Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Aug 22, 2026|Side By Side Room
Nickxin
When in Manila, I mostly took taxis and didn't really try public transport. My only concern was that the area felt a bit sketchy at night. There's a Starbucks right downstairs, and if you walk two blocks to the left and then turn right, you'll find a large shopping mall. The room was average but had good air conditioning and hot water. As for the soundproofing and AC noise that others mentioned, I personally didn't find them to be a big issue. For the price of just over 200, it's really good value for money.
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Price per night from:€61
Posted on Apr 7, 2026|Superior Room - 1 Bed
Guest UserI recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience.
First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression.
On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered.
The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to.
On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel.
I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.
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Price per night from:€31
Posted on Sep 3, 2026|Standard Loft
Anonymous UserInteresting concept, but unfortunately I would not stay here again. The room itself was quite interesting because it had two levels. I had never stayed in a room like this before, so it was a unique experience. The upper level is basically where the bed is, although I can’t say that climbing upstairs to go to bed was particularly convenient. There was also a lot of unused space in the room that could have been used much more effectively.
Unfortunately, there are quite a few things that made our stay less comfortable. First of all, there is very little housekeeping. During our entire stay, nobody came to clean the room. The room also had almost no amenities - no toothbrushes, toothpaste, or even shampoo. We had to use our own shampoo, fortunately we had brought some.
The Wi-Fi was another issue. It worked reasonably well on the lower floor, but once you went upstairs to the bed, the connection became very weak. This is especially inconvenient because the room is advertised as having Wi-Fi. The windows are also unusual. They are made of multiple plastic panels rather than proper sealed glass windows, and they cannot really be closed completely. Because of this, insects and other small creatures can easily get into the room, especially in the evening. Unfortunately, we actually found cockroaches in the room, including some very small ones.
Another thing that left us very uncomfortable was the luggage storage situation. We arrived about 40 minutes before check-in and were told that we could not check in early, so we left our bags in the hotel’s luggage storage room while we went for a walk. We were given a simple ticket with a number. The storage room did not appear to have any cameras, and there were several staff members sitting there.
When we came back to collect our belongings, we noticed that the staff were laughing and looking at us, which felt strange at the time. Only later, when we were checking our money before leaving, did we realize that 1,000 Philippine pesos were missing from our belongings. The amount itself is not huge, but it was extremely unpleasant. I am very careful with my money and am certain that I did not simply lose it. Unfortunately, we have no way to prove what happened or identify who took it. However, given that the money was missing while our belongings were stored there, the situation left us with a very uncomfortable impression and serious concerns about the security of the luggage storage.
Overall, I have mixed feelings about this place. The two-level room is an interesting idea, and there is a lot of space, but much of it is simply unused. The lack of housekeeping and basic amenities, weak Wi-Fi upstairs, insects, unusual windows, and especially the incident with our money were all significant negatives.
I personally would not stay here again. There are definitely better options in Manila, even if this place looks interesting at first.
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Price per night from:€12
Posted on Jul 20, 2026|Executive Room
Anonymous UserI chose this hotel to celebrate a special occasion and was genuinely looking forward to the stay. The property itself is beautiful, well-maintained, and offers the quality you would expect from a 4-star hotel. Unfortunately, the service and communication did not meet the same standard.
Before my arrival, I submitted a special request and received a response from the hotel with additional information. To avoid any confusion, I even called the hotel to clarify the details. Afterward, I modified my request through the proper channel, assuming it would be reviewed and updated in their system.
To my disappointment, the revised request was never acknowledged or acted upon. What is most frustrating is that the hotel had multiple opportunities to review and confirm the updated information, yet it appears that no one checked it. For a 4-star property, attention to guest requests and communication should be a basic expectation, especially when guests are celebrating important occasions.
While the facilities are impressive, the lack of attention to detail significantly affected our experience. A beautiful hotel alone is not enough when guest communications are overlooked. This experience left me disappointed and feeling that the hotel fell short of the level of service it advertises. I hope management takes guest requests more seriously and improves its internal communication processes, as this is an area that clearly needs attention.
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Price per night from:€37
Posted on Jun 19, 2026
Guest User
Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.
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Price per night from:€31
Posted on Aug 15, 2026|Studio
Anonymous User“Overall, I had a pleasant and comfortable stay at Eurotel Pedro Gil. The room was clean and comfortable, and the facilities were satisfactory. The staff were accommodating and courteous, and the location was convenient and accessible. I appreciated the good service and would consider staying here again.”
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Price per night from:€19
Posted on Sep 14, 2026|Aqua Room (Small Family Room)
Iro Abayon⭐⭐⭐⭐⭐ **Great family stay!**
We had a wonderful stay at Hotel H2O Manila! Our 3-year-old son especially enjoyed it—he was so excited watching the fish in our **Aqua Room**. 🐠❤️ The room was clean, comfortable, and the aquarium view made the experience really unique and special for him.
The staff were also very friendly, welcoming, and accommodating. They made us feel comfortable throughout our stay.
Definitely a great place for families with kids. We really enjoyed our stay and would love to come back again! 😊
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Price per night from:€40
Posted on Jun 24, 2026
ippotaroI stayed here for one night during a layover. The hotel is located on Mabini Street in Malate, about a 10-minute walk from the main bustling area, but the immediate vicinity felt a bit unsafe. It was convenient to have a Japanese restaurant nearby.
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Price per night from:€17
Posted on May 3, 2026
Anonymous User
The location was good and very convenient. The room itself was decent, but not very clean—especially the windows, which were quite dusty. In our first room, the air conditioner wasn’t working properly so it was too warm, and we had to request a transfer. Thankfully, the second room had a functioning aircon.
However, we noticed several issues during our stay. Some of our companions had problems with their shower not working, and when they were supposed to be transferred, the next room’s aircon also wasn’t cooling properly. There were quite a few inconveniences overall.
The reception staff didn’t seem very accommodating or responsive to concerns. It may have been due to a high volume of guests, but it would have helped if concerns were acknowledged more promptly. The lobby was also quite warm, which made it uncomfortable not just for guests but also for the staff in corporate attire.
The surroundings can be a bit noisy since the location is close to busy areas. Overall, since this was our first time staying here for a nearby event, we appreciated the convenient location and affordability. However, the overall experience was around 6/10. I hope they can improve the room conditions and address maintenance issues moving forward.
We also didn’t get the chance to take photos of the room for reference. I hope improvements can be made, as the place itself has a lot of potential and the location is really good.
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Price per night from:€24
Posted on Jul 21, 2025|Family Room
Brendon VWe had a wonderful stay at the hotel. The room was clean, spacious, and well-maintained, with a comfortable bed and all the necessary amenities. The staff were incredibly friendly, welcoming, and always ready to help with a smile. We especially enjoyed the delicious breakfast buffet and the relaxing ambiance throughout the property. The location was also perfect—conveniently close to key attractions and public transport. Housekeeping was prompt and attentive, ensuring our stay was stress-free. Overall, it was a pleasant experience that exceeded our expectations. We would highly recommend this hotel to anyone looking for comfort, convenience, and great service.
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Price per night from:€13