Phuket Hotels with Wifi

"The facilities of this hotel are fantastic and the location is good for the market and water park. However, the service was really disappointing. Upon arrival, we were told we were upgraded from a studio to a one bed which sounded great. However, the only difference between the rooms was an additional privacy screen which was stiff and difficult to move as well as being covered in smears and dirty. When we booked the hotel we were excited about the amenities including the free fitness classes. The QR code to book this took me to a link to pay for them so I messaged reception on the WhatsApp which they had informed could be used for “any questions”. The reception couldn’t help and didn’t give any advice other than go to the gym - we were on our way out and the class was at 9am the next day so we ran up there. There were no staff in the gym and the restaurant staff also couldnt advise as to where the staff were. We then walked down to reception for advice again - they told us go to the gym, we said we had done this and they then said wait until the class and just show up as they didn’t know the process to book. As a hotel that advertised the fascilities and gym classes it’s quite shocking that the reception wouldn’t be able to advise on the booking system - it genuinely felt like they didn’t want to help. Given the class was at 9am I didn’t want to just turn up in case there wasn’t space. After 10 mins back and forth they conceded and radio up to the gym and ask a staff member to be there. We then go up there again and the gym staff member ALSO didn’t know the proper booking process. Eventually they took our email addresses to add us to the list. This took an unnecessarily long time with a lot of run around and staff that really didn’t want to help us/know the internal processes - these are things I would expect any hotel staff to know as a minimum. We were originally looking at coming back to stay for a month or so in their apartments as the price is great however, the poor service and lack of knowledge of processes has meant that this hotel has lost a potential repeat customer."

"This room offers great value for money, and the best part is you can smoke on the balcony! A real treat for smokers! It's one of the few hotels near Patong Beach with a rooftop pool and a nice view. There's a lady at the front desk named Pan Peiling who speaks Chinese and provides excellent service. On my second day, I was worried about getting a taxi to the airport, so she helped me book one the night before. I'd heard it's hard to get a taxi here, so having a local connection really made a difference."

"A great stay in Phuket with a central location that made getting around very easy. The rooms were clean and comfortable, and it was definitely good value for money. Breakfast was fairly average, but overall the experience was positive and enjoyable.”"

"The hotel is very good for the price. Our room was spacious enough and kept pretty clean throughout our stay. Cleaning service was daily (you just need to hang the notice on the door). The breakfast was a buffet. There wasn't a huge variety, but it was enough to get a good start to the day. The rooftop pool offers a nice view of the mountains. Unfortunately, the pool bar was closed during our stay. The location is pretty good — around a 15-minute walk to Patong Beach and just 3 minutes to the famous Bangla Road. I was a bit worried that it might be very noisy because there's a Bangla Boxing Stadium right near the hotel, but it was always calm after 11 p.m. Excellent value for money. I would definitely stay here again."

"Our stay at Cassia Phuket was absolutely amazing! We stayed in the Loft Room, and the view of the lagoon and the beach from our room was simply breathtaking — it felt like waking up in a postcard every morning. The hotel’s location is perfect, with direct access to both the lagoon and the beach. One of our favorite parts was the complimentary ferry that takes guests across the lagoon to the beach every 20 minutes — such a fun and convenient touch that made getting around effortless. The atmosphere at Cassia is vibrant and welcoming, and the staff were always friendly, professional, and genuinely happy to help. The modern design of the rooms, the lively community spaces, and the stunning natural surroundings made our stay unforgettable not to forget mentioning pet friendly hotel. Cassia Phuket truly captures the best of relaxation, style, and island charm!"

"We stayed at this hotel with our family and had a very pleasant overall experience. Although the hotel is a bit old, it is well-maintained and very clean, which did not affect our stay at all. The location is very convenient—just across the road from Karon Beach, within easy walking distance. There is also a 7-Eleven nearby along with many small food stalls, making it easy to find meals and daily necessities. As we were traveling with family, the hotel offers an extra bed service (with additional charge), which was convenient for us. The staff were all very friendly and welcoming, making our stay even more comfortable. Overall, this hotel offers great value for money. We had a wonderful trip, and I would definitely recommend it to others visiting the area."

"This hotel boasts a prime location—it's a mere two-minute stroll to the famous Patong Beach. * The Room: The accommodations are impressively spacious and sparkling clean. The beds are incredibly comfortable, providing a sense of total relaxation. * Amenities: Everything you need is provided, including a kettle for hot water. It’s an ideal setup for couples looking for a romantic getaway; it definitely lived up to my expectations. * The Vibe: Despite being located right across from a food center and surrounded by vibrant cafes and bars, noise wasn't an issue. I was initially worried about the nightlife, but I actually had a very peaceful sleep. The housekeeper male staff is also friendly and quite helpful. Why It Stands Out: Compared to other hotels in the area, this place offers exceptional value for money. It feels like a reliable ”home base” for travelers, nestled in a beautiful part of town."

"The hotel is advertised as having a gourmet restaurant, but in my opinion the food did not quite meet gourmet standards. That said, we booked a sea-facing unit and the view was absolutely magnificent — very peaceful and calming. Kamala Beach in general is a quieter area, which we really appreciated. There is a shuttle service provided, but the timing is quite limited. Given the price guests pay for this hotel, it would be better to have more frequent shuttle services instead of fixed timings. That said, it only takes about 10 minutes to walk from the hotel to the main street where there are many shops and restaurants, so it is still manageable. One issue we faced was that there was no clear sign or button in the room to indicate housekeeping service, and as a result, we ended up not having housekeeping during our stay. The phone line in the room also needs attention, as there was noticeable disturbance noise when calling reception. Overall, it is a nice place to stay with beautiful views and a relaxing atmosphere, but there are some service and maintenance areas that management could improve further."

"The location is amazing, walkable access to the beach. No basic amenities provided like dental kit, sleepers etc. Amazed to see Missing or stolen Items rate sheets, never seen anywhere in the world. Rooms located in the backyard garden need painting and plaster, smells of putty paint in rooms. It is better to book a private villa which has a swimming pool 24/7 access. If booking a basic room is not at all recommended..No Swimming pool access to backyard garden rooms, 4 other pools are occupied by Private villa people. Mosquitoes everywhere, they must have mosquito repellent options in the room, which is basic sense not provided at all. Recommended for old retired couples, not at all recommended for families with kids. On this charge better options are available. Please check Room photos properly before booking."

"We stayed at this hotel for 4 days, and everything was great. The rooms were clean, the staff was excellent and responsive, and the breakfast was delicious. It's close to the beach, just 5 minutes to Karon. We didn't want to leave!"