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Hallmark Regency Hotel - Johor Bahru
4/572 Reviews

Hallmark Regency Hotel - Johor Bahru

City Center of Johor Bahru Johor Bahru|0.89km from Masjid Jamek Al-Hana
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.

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Explore Guest Reviews of Hotels in Johor Bahru

Searching for hotels near Masjid Jamek Al-Hana? Compare room rates and reviews to find your ideal stay.
Ais-Kacang Sweet Home Pinnacle Tower
4/56 Reviews
City Center of Johor Bahru
Located 5mins away from KSL city. Swimming pool is nice, playground at the same level. 3 bedroom apartment very big, nice city view, unblocked.
Twin Tower Residence by Stayrene
4.1/53 Reviews
City Center of Johor Bahru
Good area, close to lots of malls. Room was neat and clean. But had trouble checking in at the guard gate as I didn’t know we need to call the landlord and then give my number to them. It would be better if they ask for the email address at the checkout. Then send us the confirmations and lodging rules.
Capri by Fraser Johor Bahru
4.4/5752 Reviews
City Center of Johor Bahru
2nd time staying at Capri but different room (this time Studio Executive King on the 23rd Floor). The only thing is that the bathing area of the bathroom, you need to ensure that the screen is firmly stick onto the glass panal or tape. As the screen will have a gap that the next building residence can see into the bathing area. Other than that, the room and location is great.
Pinnacle Tower Johor Bahru
4.6/56 Reviews
City Center of Johor Bahru
The apartment has three bedrooms, two living rooms and two bathrooms. It is quite large and equipped with refrigerators, washing machines and kitchen utensils. Each room has air conditioning. It is suitable for family travel with the elderly and children. It can accommodate six to seven people. It is a great experience.
Golden Court Hotel - Tun Abdul Razak
2.9/527 Reviews
City Center of Johor Bahru
The hotel is good, the service for us is good, room is big enough and the air condition is cold. The breakfast is normal. The area is a little bit hard to found because it's located behind the highway street, Thank GOD our Grab driver can found it
OYO 1230 Zen Zeng Budget Hotel
3.3/595 Reviews
City Center of Johor Bahru
When i reach hotel, staff told me there is no room for me and that the hotel is overbooked. He says he give to those who pay first and if i want i need to top up extra 60+rm to downgrade from double room to single bed twin room. What a horrible experience, i inform that my booking has been confirm and reserved and there is no excuse, i had to argue and make a big fuss with them before he decided to call his boss for assistance. At last, they decided to let me have my booking double room but not at this hotel but another hotel 2km away. The customer service at oyo booking.com is worse as well. I asked about the wifi at the room has it been fixed they said yes but when i went its still down, It has been down for months.

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