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Explore Guest Reviews of Hotels in Makkah

Searching for hotels near Sanabil Khair Mall? Compare room rates and reviews to find your ideal stay.
Emaar Al Khalil
3.5/538 Reviews
A bad hotel and restaurant management that does not know what it means to respect people.. An experience with my mother. The restaurant worker and the restaurant manager spoke to her in a manner that was not nice. As long as there are people, there is no hotel and no people who know anything about hotels, nor dealing with people, nor even dealing with big people, and complaints are specific to that. M/Ibrahim Al-Khalil..
Emaar Al Manar
3.8/57 Reviews
Our stay was so nice. We loved the hotel, it's location and nearby everything you need.
Voco Makkah
4.3/563 Reviews
Great hotel with great rooms and amenities. 24 hr shuttle service to Haram Sharif. Buses leave on regular basis. Everytime we wanted to go to Haram, a bus was waiting. Friendly staff, great breakfast, definitely worth opting for when selecting a room. We stayed at Tower 4 which has all the restaurants, hence breakfast was very easy to get too. 3 restaurants serving breakfast, so if one is full, they move guests to the other restaurants. Rooms were great. We had rooms with two double bed and three single beds. Double bed for someone like us from USA is equivalent to California king bed and single beds are the size of twin beds. Impressive cabinetry space in the room however, not enough room for luggage bags if you have more than two large bags and a hand carry. Clean bathrooms with all amenities. We had to request house keeping to have our main room cleaned. The second room with three single beds never got cleaned. So rooms are not automatically cleaned on daily basis. We stayed for three nights.
Emaar Grand Hotel
3.9/511 Reviews
This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.
Yasmin Al Majd Hotel
4/55 Reviews
– it was organized,clean, good location, I liked the people who worked there they were very friendly and polite.Daily rrom sarvice.very clean lobby.many hotels shops out side u can find every thing eaisily
M Hotel Makkah by Millennium
4.1/568 Reviews
Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

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