Best Hotels in Murray

First I was given a room that hadn't been cleaned...4th floor. Next room across the hall was clean but not in good repair. Window shade tearing, Curtain torn, bathroom plugin did not work. Soap dispenser in shower broken. Pillow liners zippers were broken. I did find 3 out of 6 that I could use on one bed. Towels were rough and thin. Hallways and elevator floors dirty and crumbs in corners. Outside trash cans emptied but sticky debris all over lids. I did not eat breakfast because if you can't see the obvious detail food has to be mishandled. First morning smoke detector went off at 6 am.

This is my second review of this hotel. I think I gave it 3 stars last time (2 years prior) but thought we'd give it another chance, thinking maybe the management would be taking to heart many of the similar reviews they were being given. They didn't! It's even worse now!!! We checked in about 4:30 PM, Tues. Dec. 28, 2021. The check in went fine and as usual at other Marriot hotels. We brought our luggage up to the room, made a couple calls, then left to go out for dinner. We got back to our room about 6:30. As we were sitting, watching TV, our door was opened with a key. There was a surprised gasp then the door was shut. It was a bit unnerving. The lock latch had not been on at that time, but we quickly flipped it over to block the door. Then my husband went to bed, and I stayed in the sitting room area to watch tv a while longer. About 11:30, the door was unlocked again. Luckily, with the lock latch on, they couldn't look in very far. It was closed then quickly. Needless to say, I was totally uncomfortable at that time. In the morning when checking out, I mentioned this to the front desk. The manager wasn't in yet. The girl working looked up our room and said, ”Oh, you were marked as a no show.” I said, ”Excuse me? We certainly did show up and obviously checked in to get keys to that room.” Evidently, the front desk tried to resell our room twice (at least) after we had already been checked in. I'm sure the people had to go back to the front desk and tell them that someone else was already in that room. BUT the front desk never called or came up to check it out. They just let it happen again! The girl I was talking with said she would let the manager know about the situation when they arrived. Evidently, she never did, or the manager let it drop and didn't care because we never heard anything more from the hotel. This was totally uncalled for. This hotel will not get another chance from us. Our comfort level is totally important when staying in a hotel. I would NEVER recommend this hotel to anyone.

Very good accommodation experience 👍👍👍 Facilities: very new Hygiene: clean environment: quiet service: good

Breakfast is a simple American breakfast, there is a free take-away coffee, hot water is available 24 hours a day, it is very convenient, the first time I stayed at this hotel feels good! I took two old people and asked for a room with two big beds. It was quite spacious and convenient for each other. In short, it was nice and clean and tidy.

Room was nice enough. They were still doing the breakfast bag thing?? Got a knock on my door one night and they said water was running into the room below me. I think they expected to find that I had left something running that was causing the problem, but the problem was not coming from my room. My company had sent an authorization for payment. I double checked at checkout that they charged my room to company and not to my personal credit card. They said they did not charge my credit card. Then a charge shows up on my credit card a few days later. And it is a substantially higher amount than anything that was on the company receipt. Waiting until end of billing cycle to see if charge is still on my card, and if it is I will get on the phone with them and ask what they are doing!

To begin with the people at the front the front desk were extremely rude, couldn't speak English very well and then there were booking issues that my wife had to deal with before we even got there, then there was the Construction issues (streets all dug up) that blocked us from even getting into the building/parking area without spending almost 45 minutes hunting for a route that would get us in even after calling the front desk asking for alternative streets to get to the building. They didn't even know the name of the streets around them to provide directions. This went on all week and several people who had reservations there experienced the same thing and voiced their dissatisfaction the the front desk only to be dismissed, again very rudely. The halls were dirty as was the room. We had no water on Friday for over 12 hours due to the afore mentioned Construction. The outside doors at the end of the halls did not lock allowing homeless folks to come in at all hours of the night to use the vending machines, we didn't know who was supposed to be in the building and who wasn't, therefore we did not feel safe the whole time we were there. We checked in on 9/6/21 for a Convention for our business. We had no pets, but when we checked out they did not want to give us a copy of the receipt. My wife insisted and they finally provided one. She stood there and reviewed the receipt and found where we had been charged a q”Pet Charge” on 9/8/21, the third day of our stay. She confronted the Desk Clerk who started making up stories to justified the fee. She told him to remove it because did not have any pets with us and they said they could not do so at that moment and would do it later. We checked our credit card a few days later and again after we returned home to Tennessee on the 24th and the charge had not been removed. We have disputed the charge and asked about how we can file credit card fraud and thief charges against this hotel. The information is being sent out to us. There room was never cleaned, nor replenished, we had to go to the desk every day to get towels, wash clothes, toilet paper and carry our own trash down to the lobby to get rid of it. We would have changed hotels had something else been available, but with the Convention and a couple other large events going on in the area, there were none available that would work out and then we are told that even if we had found another place we would still be charged the fee for the entire 8 days whether we stayed or not. We were stuck. We wouldn't recommend this place to anyone and we certainly won't be going back there.

Staff was friendly and helpful.

Breakfast from 5 to 9 o'clock, dinner from 5 to 7 o'clock. Breakfast and dinner are free and varied. The room is a suite, large and spacious. I didn't have any change in the previous two days. I forgot to give a tip. After I went back and forth, I just got to be disturbed. I gave $10 in consumption. Later, when I left in the morning, I put $1 in bed. Slippers, your own toothpaste toothbrush needs to bring your own. There is a car to the airport every 15 minutes, the distance is 20 minutes. The shuttle is scheduled to go to the airport at 4:15 in the morning. When the person arrives at the lobby, the front desk will call the car. It is Uber. It takes 5 minutes to pay for the hotel. By the way, the hotel's parking is free. The nearby residential area is awesome. If you come to Salt Lake City next time, you will choose here.

Room was not the cleanest.

Super nice staff clean rooms and clean bed I definitely will come back