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Holiday Inn Wall Street, an IHG Hotel
3.5/5118 Reviews

Holiday Inn Wall Street, an IHG Hotel

Wall Street/Financial District New York|0.22km from Bailey Pub and Brasserie
Before arriving, I called the IHG group asking if the hotel has storage space for our luggage as we will be arriving 6am and check in is only at 3pm. The person on the other end of the phone called confirmed that the hotel had storage place. We landed at Newark and took an uber to our hotel, upon arrival we entered a sickened hot and stuffy lobby (Aircon blasting hot air). The receptionist had seem to be sleeping in the back room. He was unable to communicate properly and very rudely said there was NO SPACE to store the luggage. He was of no help at all when requested other options. We went back outside to get some fresher air as it was the middle of summer. Googled storage options and had to walk 6 blocks with our luggage and dropped it at the storage location and went about our day. At 5pm we decided to check in and get changed for the evening events. This time it was a different receptionist and he was somewhat better than the previous one. (We were greeted by 4 different receptionist during our 3 night stay and none of them knew what hospitality meant as they were not friendly or somewhat helpful at all!!!) He informed us that they no longer do breakfast as the restaurant has closed 3 weeks prior to our check in date. No breakfast voucher or other arrangements were made. We just had to made do. Even though 'bed and breakfast' was paid! The hallways were so dirty and carpets smelled awful. Only one of the two elevators worked. One evening we came across the person removing garbage using the elevator and made us wait for the other one which did not work. Only once he was done could we use the elevator and it was dirty (no surprise). THE ROOM - it was so small, we had to climb over our luggage to move around. The aircon made a very loud noise so we weren't able to use it during the night, again in the middle of summer. The duvet did not have a proper duvet cover it was wrapped in sheets and the duvet itself was disgusting and had so many holes in it. The towels were not sufficient enough even though requesting more. The faucets all leaked even the toilet and the shower did not work properly and don't even get me started on the drainage of the bathroom entirely. The curtain in the bedroom was also broken and had to be rolled up by hand and squeezed in between the railing and window just to stay open for some light as the room lights were also not working. This was the most disappointing stay our entire vacation. We will not be making use of any of the IHG group hotels if this is how business is done. Utterly disgusted and disappointed.

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Explore Guest Reviews of Hotels in New York

Searching for hotels near Bailey Pub and Brasserie? Compare room rates and reviews to find your ideal stay.
The Wall Street Inn
4.2/5102 Reviews
Wall Street/Financial District
The hotel room has a smell, the building is outside construction, there is no scenery, the door face is too small to find, breakfast is a can sing coffee, but the advantage is that the service is good, it looks like a very traditional family hotel The price is also suitable.
The Beekman, a Thompson Hotel
4.5/5102 Reviews
Wall Street/Financial District
The room is small and cannot accommodate an extra bed. The location is excellent, and the Brooklyn Bridge, Wall Street, Ground Zero and other attractions are within walking distance; the subway station has Fulton Station, and the Municipal Park can take the Park Station on Lines 2 and 3. There are slippers and an electric kettle can ask the front desk. The downstairs bar is good. There are many places to buy breakfast around the hotel, and there is a supermarket to buy fruit drinks.
Mint House at 70 Pine
4.5/5115 Reviews
Wall Street/Financial District
Perfect location with a great market for food and a kitchen you could not ask for better amenities. Suitable for both families and others, especially for all coffee lovers as the local cafe and in-suite amenities for coffee are more than ideal.
Gild Hall - A Thompson Hotel
4.4/5100 Reviews
Wall Street/Financial District
We had a good experience at Gild Hall. Only stayed for one night, but it had everything we needed. Big bed, clean bathroom, okay view. The location was great for us, as we were able to walk to everywhere, and the subway was only a couple blocks away which was extra convenient as well. However, there were lines for checking in and out (only one person was working the front desk) so that was a little annoying. We also couldn't check in until 4pm (pretty late compared to other hotels), with no options of a late checkout (had to leave by noon).
Residence Inn New York Downtown Manhattan/Financial District
4.3/551 Reviews
Wall Street/Financial District
Firstly, Ms. Monica is the reason I can give 4 stars to this review. Arriving at the hotel a little pass 12:00 am on the 8th April, 2023 to hear that our reservations was canceled and no rooms was available, breaked my heart. Thank to Teresa who immediately tried her best to get my husband and I a room for the night, because there was no way we were leaving to another find another hotel, especially being it was our 1st time in New York. The next day they told us we would be able to get a room fitting our originally reservations. After a long wait, we found out it was all the way to the 34th floor. I intinially told them about my situation bout heights. After alot if back and forth Ms. Monica came to my rescue. She was able to find another room but it would not be available ubtil the following Midday. Even though I was still very much upset Ms. Monica had graciously explain the situation and promised the next room I will be moving to I would love it. Low and below the next day we were upgrade to a suite. And we were more then comfortable for the remaining days of our trip. Thank you so very much Ms Monica. WE WILL NEVER FORGET YOUR KIND AND WARM HOSPITALITY.
Courtyard New York Downtown Manhattan/Financial District
3.8/5111 Reviews
Wall Street/Financial District
It was a great stay! Monica went above and beyond to provide us the best service possible. She is very welcoming and helped us with our every needs. Whether it was replacing a new card or pointing us in the right direction or even just welcoming us back to the hotel after a long rainy day. You can count on that we will definitely rebook as long as Monica is still there!

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