Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Dec 10, 2024
Anonymous User
One problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
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Price per night from:TRY 6,067
Posted on Nov 19, 2023|Standard Double Room
Guest UserThe hotel location is very convenient and the service attitude is very good
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Price per night from:TRY 2,934
Posted on Jul 12, 2025|Business Deluxe Two Double Room with Reforma Avenue View
Ahmed Awwad
I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
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Price per night from:TRY 9,393
Posted on Nov 15, 2022
Anonymous User
Acceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
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Price per night from:TRY 3,197
Posted on Feb 19, 2026
RusTravelers
This hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”
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Price per night from:TRY 2,224
Posted on Mar 13, 2025
Guest User
The hotel is in a good location, the staff are generally friendly, the facilities are average, and the price is reasonable. Things to note: [1] Choose a room facing Liverpool Street. Otherwise, the sound from the nearby bar is deafening and you won't be able to fall asleep until 4 a.m. [2] The staff basically only speaks Spanish. Bring a translator. Otherwise, it will be impossible to communicate.
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Price per night from:TRY 5,535
Posted on Nov 14, 2023
Guest User
Nice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
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Price per night from:TRY 4,014
Posted on Oct 23, 2023
Anonymous User
I finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
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Price per night from:TRY 4,739
Posted on Jan 15, 2026
_wfo0****
Overall, the value for money is great, and the service attitude is excellent. The room looks clean and bright, and the large window offers a nice view. It's also very convenient for getting around, with a supermarket and restaurants right downstairs. The only thing to note is that there are quite a few steps at the entrance, which can be inconvenient if you have heavy luggage, and the bell staff don't proactively offer help.
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Price per night from:TRY 3,055
Posted on Jan 3, 2026
Olivia Loza
Excellent location! Walking distace to main avenues and transportation points.
The staff was very friendly and helpfull at all times.
the room was spacious, with individual unit (heater/AC)
Some rooms have jacuzzi, you need to request it at moment of reserving a room.
The hotel offers buffet breackfast(for extra charge)
All and all, good value gor money
I will stay there again here when visiting CDMX again .
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