Hotels in Layan, Phuket

The hotel opened in December 2023. Clean, everything is new. Very friendly, customer-oriented staff. We had breakfast included. It's a la carte, not a buffet. Ideal pool area. A very good gym with everything you need. During the day, a shuttle runs to the beach and to the local street with shops, cafes and markets. There is nothing within walking distance, and there is no pedestrian zone. But this does not spoil the impression. We had a great time at the hotel. There is everything for a quiet, comfortable stay. We definitely recommend the hotel.

We are frequent clients of Pavilions since 2016 with interruption during Covid. It is our 5th stay (2-weeks long at Ocean View Villa). We can thus compare performances between before and after the Covid periods. There are significant differences to note: Before Covid, the hotel proposed packages at pricing below what are offered now, like ”Romance Destination” including: * transfer airport-hotel round trip with fresh towels, water and fruits * Food massages * Body massages * Afternoon Tea every day * Candle light diner in room or at Plantation * 20% discount on F&B * 30% discount for spa massage Now (after Covid period) the negative aspects are: * No more breakfast at Alto (Plantation) which was nice because tuned for VIP guests * Breakfast at Firefly are with less choice and mixed with all kind of guests * Waiting time for buggy much longer than before (probably due to lack of personnel) Positive aspects are: * Very positive points for the staff; especially thanks to Matthew and Antony who their kindless and efficiency. * The application for the activities, reservation is an excellent tool making the contact with the hotel very efficiently * Also thanks to the personnel at Firefly and at lobby: always smiling and friendly! * Special appreciation for Mrs Toon who did housekeeping very very well

The location was lovely, a little remote gem in the mountains near(ish) Layan Beach. The staff was friendly and and helpful! The rooms were clean and spacious! A few things to note if you plan on staying here: 1. You will be a little ways from the beach and some of the shopping areas so make sure you factor that into your plans. 2. There is a 2,000 bht cash deposit upon arrival, so make sure you pick up some cash at the airport, the nearest ATM is a 30 min walk or 5 min taxi away. 3. Consider downloading Grab, it will make access to restaurants and taxis more manageable, but the staff at the resort will help you if technology isn’t a good friend. A couple things for the staff of AKRA: 1. We absolutely loved our stay, and you all made us feel very welcome! Thank you! 2. The wifi box in the bedroom has a green light that is really bright, a little piece of tape would be nice 😀

Since our last visit there have been some changes which has made the hotel even better, if that was ever possible. The range of new restaurants is very impressive and offers guests the choice to dine someone different in the evenings and choose from a great selection of tastes: the new restaurants now offer fish, Thai, Mediterranean etc each with their own bespoke feel. A very impressive pizza oven has arrived onsite too so every taste is catered for now. PRU has moved onsite to a new setting high up with views. New outdoor furniture adds to the new feel, and the atmosphere everywhere is stylish but relaxed. Well done to the GM Mark (who arrived shortly after our last visit) and Sylvain who has a passion to offer guests the best of choices. An excellent hotel in every sense.

It's the best hotel that I've experienced! Staff was really kind and helpful the room and the every place was so beautiful!! it's fun to take a cart. of course breakfast was good and delicious This time I visited with my sister and we talked next time come together with parents:) So thank you everyone 😊 🙏

This is a quiet private villa with one of the best service. I’m entering Phuket sandbox alone expecting to get bored by the end of the first week. Boy I was so wrong, this villa make me feel like home. Very friendly and helpful staffs. Give me many good recommendations on restaurants and stores. Well equipped kitchenette with stoves and fridge. Five mins drive to the beach, unlimited luxury restaurants and local fresh market. Safe and quiet enough for a daily stroll. I visited Phuket many time in the pass 10 years. This might be the best time to visit this city due to less tourist. You can get great value on almost everything. Pristine beach and the most relaxing atmosphere Phuket get to offer.

Location: quite difficult to locate, some bolt drivers got lost trying to find the entrance Check in: was a breeze, but had to pay a deposit of 5000baht which we were not informed of even in trip or confirmation email, i wish this was more transparent. It will only be returned to you during check out after housekeeping staff check your room( it will be deducted any item is damaged or missing) - After check in, shuttle will bring you up as the rooms are location on top, lobby at the bottom of the hill. The shuttle was very dangerous , if you are with luggage, going up the hill theres no buckle to hold on to your luggage if you do not hold on to it tight enough, it will just roll off the shuttle , we were also not warned about the steep slope. ＞ our room was located in the middle of the blocks, so the shuttle dropped us at the bottom and we had to climb the stairs with our luggages, the staff did not want to help us carry at first. - no shelter at all at the lobby, if its raining, then you’ll have to walk under the rain to the shuttle. - you can request the shuttle to drive you from your room to the lobby/vise versa as it is not really convenient with the hill and STEPS. -The first 2 days, staff was fine, all good driving us up and down whenever we called, then out of a sudden, they asked us to use the ‘shortcut’ to our room. Did not specify why, but we rejected after walking the FLOCK OF STAIRS for a day, they were at least 5 stories steep mind you. - if you do not wish to take the stairs, you may walk up/ down the hill, which is VERY dark during night time. Check out: worst day of all, they called your room at 1145 to rush you to check out, said will send a shuttle to OUR ROOM but did not specify which block they will be waiting at, we waited but no one came to our room. After waiting for 5mins? We are unsure if we should carry our luggages up or down to the different pickup point, so i used the staff phone outside to phone the lobby to clarify. The staff answering the phone did not even bother to listen to my question, she just answered, ‘check out? Yes ok we will send a shuttle’ then i asked again, WHICH BLOCK SHOULD I WAIT AT?? And she replied me ‘CHECK OUT YES OR NO?’ I said YES, then she just said OK and ENDED MY CALL. In the end, we had to carry our down luggage, without any help, up the steep stairs, and the shuttle WASN’T even there. We waited for extra 5-10mins before the shuttle came. check out: at the lobby, had to wait 10mins for housekeeping to check our rooms before we can check out successfully and get our deposit back. At the same time I had already feedback my encounter to the manager at the lobby, which said she will take care of if later. She’s fine, she apologized. ＞ and finally it was our turn to collect the deposit, the same lady who pickup and ended my call, called out to me. ‘NI HAO NI HAO( hello hello in mandarin) I was so offended, not every asian looking person can understand mandarin and she could have spoken to me in english cause I spoke to her manager in english right? Its obvious that she did not want to speak to me probably cause i feedback about her. All in all, i will not recommend this hotel. Thank you.

A nice modern clean hotel. I stayed here with my daughter and used it as a launch pad to the port where Phi Phi tours depart from. The good: Helpful check in, including for organising our tour. Clean and modern. Nice rooms, bathrooms and quiet central air. A top Chinese restaurant attached to the lobby. They had a street food popup rooftop restaurant. The views in the evening were stunning with bush on one side and nightlights on the other. Once you get over the 200 baht charge, the hotel taxi to the old town was very nice. A free shuttle I didn't use - only twice daily, and just to the Central mall. They had connecting rooms, which can be tricky to find. The bad: It's a bit far from things. There is no balcony at the room. The menu prices listed exclude tax and service.. a pet peeve. There was no facility to charge to the room. Paying by credit card in the restaurants they kept setting to the foreign card currency, via some third party with a poor conversion rate. It was a real struggle just to simply get a charge in Thai Baht. The pool is very small but has a nice view. The gym looked pretty good but I didn't use it. Would I stay there again? Yes for sure.

The door n the wall not thick enough to cover everybody shouting on the coriddor and the drunken people late at night. The location near the mall n bagla road got night market, bars, restaurants amd night livr

Check in was swift/ prompt. Hotel lobby is always kept clean. Room is spacious with balcony facing poolside and has bathtub, perfect for a good soak before getting some good sleep. Patong beach is just 350m/ 5mins walk. If you’re adventurous do to walk further to Patong boat pier (650m frm hotel) Bigger 7-11 store right in front of the Patong beach which has fresh daily pastries/ bakes and ready-to-eat salad bowls (very fresh if you get them early morning, right after your morning beach walk) Many food/ restaurants/ cafes available just on the long stretch of Patong beach. Walking distance to Bangla Rd too. Hotel provides clean beach towel and umbrella too so helpful/ useful during my 4 days stay as the Sun was too hot, and I’d sit 2hrs on the beach to read my book and gazed at the sunset. Highly recommend this for solo traveler, safe neighbourhood and value for money.