Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Oct 15, 2025
Guest User
⭐️⭐️⭐️⭐️⭐️
The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.
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Price per night from:US$1,147
Posted on Feb 15, 2025|Junior Suite with Kitchen & Pool Access
kun minThis is the second time I stayed in this hotel. The hotel is warm and comfortable. The terrace overlooks the entire old city and is suitable for watching the sunrise. The location is excellent.
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Price per night from:US$177
Posted on Feb 11, 2025|Deluxe Helvetia Room
Philip T.
This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!
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Price per night from:US$414
Posted on Aug 27, 2024
Darren
Great Hotel. Excellent location and accessible to most attractions. Pleasant check-in and can state that all staff were extremely nice and helpful. Amazing room provided (complementary upgrade). Kitchenette with sitting area, large bedroom with comfortable bed and pillows. Large bathroom with a massive spa bath. I would highly recommend staying at this hotel.
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Price per night from:US$147
Posted on Dec 28, 2025
Guest User
EXCELLENT place to stay if you’re visiting Florence and want to be in the heart of everything.
first time to Florence and this place stole my heart. it’s the best accommodation across the main 3 cities of Italy i’ve been (venice, florence, rome) and the attentiveness from the staff were amazing. the room is extremely clean and perfect.
no complaints except that the bathroom floor might get slippery after being wet so it’s better to put floor mats. however you can easily use the towels provided.
breakfast was amazing and selection was so good.
there’s nothing else i will say except: HIGHLY RECOMMENDED!
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Price per night from:US$198
Posted on May 7, 2026
Guest UserExcellent stay in the heart of Florence
Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!
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Price per night from:US$691
Posted on Jun 1, 2025
Guest User
A former mill renovated with taste and class.
The reception staff are very professional and friendly, and the rooms, all interiors, and outdoor spaces are very clean. The terrace overlooks the Arno, and dining while admiring the beautiful sunsets over the water is magical.
A few drawbacks, however:
- The TGV train passes nearby, and the many cars passing by can be disturbing during meals on the terrace.
- The formerly beautiful swimming pool directly outside the hotel has been transformed into a beautiful ornamental pond. A new pool, too small for the number of guests, was dug at the very end of the grounds and lacks the appropriate charm for the majestic building.
- The portions during meals are truly meager compared to the price.
- The only place where guests can gather outside in the evening is the bar terrace, which is located in the inner courtyard, around which there are also rooms accessible from the outside. The noise of chatter, laughter, etc. is really more than disturbing for sleeping. You should plan another, more isolated place on the beautiful grounds.
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Price per night from:US$150
Posted on Oct 14, 2025
M518758****
Facilities: The room lighting is very bright and comfortable. The hotel is on the side of the road. There is no parking space at the entrance of the hotel.
Hygiene: Hygiene is also clean, stay 🈶 Free water
Environment: Comfortable, but the room near the road is a bit noisy, the room is quite big
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Price per night from:US$131
Posted on May 16, 2026
Eissa Shamiyeh
Rooms were clean and up to Hilton standards. Hotel has a bus that takes you closer to sites (short ride). Restaurant and bar area were far beneath Hilton standards. Better off eating at the multiple outstanding restaurants near the center.
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Price per night from:US$113
Posted on Aug 26, 2025
Guest User
I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not?
Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments!
I am very easy handle person just say actually things only!
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Price per night from:US$120