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Hotel Aristella Swissflair
4.5/537 Reviews
My friends and I visited Zermatt for the first time ever, in October 2023. We took 2 mountain-view rooms and were extremely glad that we did! After we arrived at the Zermatt train station, we decided to walk to the hotel on our own because the weather was beautiful, warm and sunny. Guests can opt for transport by an electric vehicle, which costs CHF15 per person, from the train station directly to the hotel. We arrived at the hotel after 10 minutes, walking to this hotel isn't too difficult, as long as your luggage has wheels. The roads are well-paved, you just need to watch out for cyclists and the electric vehicles speeding around the town. This hotel requires guests to check-in on their website, they send you a link via email, a few days prior to your visit here, so you that you can do a pre check-in even before you arrive. I didn't do that, so I did my check-in on the spot in front of the reception counter and was guided step-by-step by the friendly staff. Our rooms were ready, it was around 1pm. The rooms are very clean, has all the amenities of a 4-star hotel, including bathrobes and bedroom slippers, digital safe, hairdryer, coffee machine and basic toiletries. This hotel has a pillow menu, I went to the front desk to get a memory foam latex pillow for myself because I found the down pillows too soft. The room temperature was very comfortable, the rooms are heated by a central heating system, which is controlled by the hotel staff. There are no individual thermostats in the rooms. Our room balconies had unobstructed views of the Matterhorn mountain, the most recognisable mountain in Europe. This was worth every extra penny that we paid for the mountain-view rooms! IMPORTANT NOTE: Not every hotel room in any hotel in Zermatt has unobstructed views of the Matterhorn. If you are a first-time visitor to Zermatt, I recommend that you spend the extra money and get yourself a mountain-view room. This hotel is located away from the main street of Zermatt town, therefore it is very quiet and serene. At the same time, it is within walking distance to the main street, the GornergratBahn railway station, the Matterhorn Glacier Paradise gondola station, to the Matterhorn Museum, and to several excellent restaurants in Zermatt. You can ask the front desk staff for a walking map of Zermatt when you check into this hotel, I asked Christina for advise and restaurant recommendations, and she was most helpful. She gave me 2 maps of Zermatt, one map shows the tourists attractions and the other shows the restaurants. My friends and I dined at the Spycher restaurant, which is connected to this hotel, they serve AMAZING flambe beef and lamb! Our rooms included complimentary breakfast and it was good but not spectacular. You can have pancakes, omelettes and sunny-side eggs cooked to order. There is a healthy smoothie which consists of a combination of fruits and herbs, and it was delicious! A variety of tea and coffees are available, the hot food options inc
Hotel Excelsior
4.4/571 Reviews
This is an ”average” hotel per Zermatt standards. This is not a pejorative statement. Just realistic considering the price of hotels in Zermatt. The location is perfect. Overall we had an excellent stay. Very friendly welcome, nice large room with a clean bathroom a bit small. However, we were supposed to have a mountain view on our reservation and we did not. Breakfast was a buffet style which offer could be improved. We had one dinner at the restaurant and it was good. The waitress Christina was very friendly. Beds were very comfortable. I would recommend this hotel for visitors who want to be well treated and not spend a fortune in 4 stars hotels.
Matterhorn Lodge Boutique Hotel & Apartments
4.6/569 Reviews
I relied on *********** in selecting Matterhorn Lodge Hotel and Apartments for my four night stay. Communication was excellent for my potential late arrival by train from Frankfurt Airport. I arrived shortly after 21:00 and Ruth greeted me. We briefly discussed procedures for the stay and moved on to plans for the next day. She provided with a comprehensive trail, train, tram, chairlift, and gondola map. I told her I was interested in one route on my second day that involved somewhat higher elevation. She provided me with a suggestion for acclimation to altitude and loosening up for day one. The maps she provided were self explanatory and the main resource I needed. My room was stylish, clean, well furnished, quiet, and easily one of my best lodging experiences in 15 years and 54 overseas trips. The morning breakfast that was part of the package was well prepared and included a range of food options. The lodging was centrally located and convenient to the main train station and the many shops and restaurants on the main streets of Zermatt. I enjoyed the friendly and helpful staff and would look to see if there was space available for any future stays in Zermatt.
Hotel Parnass
4.5/547 Reviews
I have been to many hotels in zermatt over years and the Parness is now our top hetel.. Booking with them directly was easy with quick responses to emails and acceptable price The hotel checkin was welcoming and friendly The rooms are very clean and well presented. The room maid was brilliant. Breakfast was very good nice selection. The owner visited the restaurant in the morning and spoke to all the table and asking if everything is OK.. Nice touch The location of the hotel is in a great location for access to the ski shop, ski lift and buses as well as the town Check out was seemless,
Elite
4.2/524 Reviews
Great option in the very heart of Zermatt. We stayed there for 2 nights for the Zermatt Ultraks and the hotel is located just a few meters from the race start. Rooms are nice and functional and ours had a balcony with a great view on the Matterhorn. Host was super nice and flexible, we could e.g. Leave our luggage locked after checkout for later pickup. Rooms not facing the Matterhorn have apparently been just renovated with remaining rooms to follow soon.
Alpine Hotel Perren
4.3/543 Reviews
The hotel is better to find, walk 10 minutes from the train station, you can see Hongfeng when you go out. The front desk service at check-in is normal, there is no smile, and you must provide proof of paper proof of stay, and finally accept the electronic version after the negotiation. The breakfast variety is general, there are not many choices, the elevator is an old sliding door elevator, and it will vibrate when starting and stopping. The room is small, the quilt is thin and the surroundings are quiet.

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