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This hotel gave a tip top services from the staffs with clean n big room. They are very polite and helpful. Verities of breakfast n free flow of non alcohol drinks served at the lounge. Location is very good with many mall surrounding the area. Makati is very safe area to walk around. I'm so happy through out my stay & definitely will choose this hotel again.

I booked a Deluxe Suite at the Makati Shangri La and the room was spacious and comfortable. Unfortunately despite the website stating that a DVD player was in the suite there was none as they had apparently upgraded the TV and the new TV did not have a DVD connection and the new TV controls were a nightmare as they do not have a numerical button to change stations. The first night I was unable to change from CNN and the bedroom TV was stuck in menu mode so the next day the technician came to explain the controls and had to call in a colleague to re-programme the TV after which some channels worked but many channels showed an error message that the cable was not plugged in correctly to the set top box so they could not be accessed. Unlike other Horizon Club lounges this hotel did not have a chardonnay for the cocktail hour but a prosecco, viognier and pinot gris none of which I normally enjoy but the shiraz and cabernet sauvignon were acceptable. Likewise the canapes were sp**** and only paired with the white wine and not the red (which a lot of lounges are guilty of). There was a small selection of cocktails available. The lounge staff were very friendly and helpful even on the busy nights bar the first night when I was left waiting for a while to replenish my wine glass.

The check-in was smooth and fast. The staff was also very polite. The room was big and spacious and came with a plate of fruits and some cakes. They also gave us welcome drinks which allowed us to explore the various bars within the hotel. It is also just right across the Ayala Malls which has plenty of shopping and food options.

I booked an executive suite with access to the Gallery Club. The suite was very roomy and there was an portable air cooler in the bedroom which was a bit cold so I moved it to the lounge area where it was much warmer. Unfortunately the hotel no longer provides DVD players but the TV has access to Youtube which was fine. This time the suite had a powder room which was convenient if you were watching the TV and for making cups of tea and coffee. Although I hung up the bath towel each night housekeeping always replaced it each day despite the fact that I would be happy to reuse it the next day or days. The gallery club is now on the third floor and is much bigger than the old lounge on the fourth floor but the hotel has pared back the food and wine offerings from before covid. Previously you had a choice of four white and four red wines but now there are only two of each. Foodwise there is still a good selection but it does not match the old offerings and as is the case with most hotel club lounges the food is more suitable to white than red wines. Fortunately the staff at the club and at Escolta, the restaurant, are very friendly and helpful which makes for an enjoyable stay. I would like to express my disappointment that so many of the old staff have left but the new teams are capable of matching the great service.

Ordinary star hotel, the air conditioner is a bit noisy, the design is unreasonable, the suite is more than 70 square meters, and one toilet! The swimming pool is very small, not the standard of a five-star hotel

an elderly hotel but well maintained hotel, very comfortable bed & beddings, aircon worked very well, however the cr reeked of body odor which i think stuck to a lower corner of the bathroom, drainage clogged on one night overall I think this hotel was top notch, housekeeper was pleasant, location was excellent, kudos to the management & staff which kept this property in great condition

I had such a great time staying here. You can’t ask for a better location. Yes, the rooms are a bit dated but you pay for location and you barely stay in your room exploring this beautiful city. Thank you so much to Harly and King at concierge. They were extremely helpful the last few days from helping me coordinate pickup for my laundry service to making sure I was always had a ride to wherever I needed to go. They go the extra mile here. We enjoyed breakfast a few days during our stay, and thank you to Ann and Joy. They hooked us up with mangos. You made our stay so much better. I will always choose this hotel due to the proximity and the service they provide.

Except for the hotel transfer which was a catastrophe, we can recommend this hotel. We were staying in a room with a separate bed and living room. We almost did not go outside for lunch and dinner. Mistro on the 35th floor offered superb views and nice dishes except few we did not really like (maybe different taste). The staff, starting from cleaning ladies to the waitresses and managers are friendly and really caring about their services. We can recommend this hotel compared to Hilton where we had bad experiences and Seda Residence is offering more value than Hilton.

Our stay was not actually managed by hotel lobby, but coordinated by Joven, similar to an Airbnb arrangement. He did an amazing job and the room itself was excellent. Pros: - 3 mins walk to Ayala Greenbelt 1 - Nice swimming pool (a little cold) - Room had amazing view and was 2-storey. Upstairs was for sleeping. Good for 3 people - Great views of Makati from the top of the building - Affordable at around $200/night during end of December - It was a last minute booking, but the owner was very quick to have the room ready - Facilities provided included fridge, AC, cook top, microwave, TV with Netflix, cutlery and dinnerware, USB charging points and kettle. I would definitely stay here again

Definitely worth the visit! This hotel is probably my best for value hotel during my visits in Manila. The facilities are top-notch, room is big even with the classic studio plus I get to have the best view of the Manila skyline.