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I thought it would be great considering the price plus I've stayed there before in mainland China. But I was a little disappointed. Although the facilities are maintained, you can tell they are old. Especially the shower water is sometimes hot and sometimes cold... I was a little dumbfounded how could there be such a problem. For breakfast, if you are staying for several days, I suggest you don't buy it every day because there are only four sets to choose from. But they are very exquisite~ and delicious. The overall service is great, nothing to complain about. Especially the front desk lady is super good. She helped me call a taxi. I needed to change the address temporarily and she ran out to confirm with the driver. It's great. The attitude is also very good. There are people to help with luggage when getting on and off the car👍🏻👍🏻

Stayed for three nights. The room was excellent and very clean. Breakfast was very good. Restaurant service was superb, and room service was also very good. The only truly appalling experience was at the nail bar on the 10th floor. I went there at 5 PM to book a manicure and facial, but the receptionist didn't even bother to glance at the screen. Before I had even finished speaking, she immediately told me they were fully booked for the day. When I asked about tomorrow's availability, she again didn't consult the screen or any appointment book, and instantly replied that nothing was available until after 12:50 PM the next day. If she had simply taken a moment to check a computer or an appointment schedule, I would have found her response more credible. An establishment like this has no place in a Four Seasons hotel; it genuinely tarnishes the hotel's brand and reputation. It was utterly disgusting.

The facilities are complete and the room view is very good. Three beds friends are very convenient to travel

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

This hotel is quite close to Olympic Hall and KSPO Dome, and you can definitely walk there, especially since it's in Seoul's tallest building, visible right from the venue. However, the value for money is a bit low; for the same price, I'd recommend Josun Palace. The hotel opened in 2017, but the facilities already feel dated. The view from the top floor isn't as visually appealing as Josun's either. Plus, because of its tower structure, the elevator lobby reminds me of high-rise offices in Shanghai's Pudong. The room type I booked included lounge access, but the offerings there were far inferior to those at the JW Marriott Seoul. On the bright side, it's very convenient to Lotte World below. There's also a street with food and pub options nearby that's bustling with locals even late at night, a walkable but not strictly necessary distance. Unless I need to attend another concert in the vicinity, I probably won't stay here again.

Great location, service and room were great. Only hiccup was not being able to get a room with one large bed instead of 2 beds. (requested but unavailable). They did make it up by giving us some wine and cheese in the toom. Good touch. Parking was also included which is great. But you have to validate with the hotel each time you return. There was once, I asked for validation and it did not work. I had to pay for overnight parking first and the hotel them applied for refund. A bit inconvenient. If you go, make sure you use the gym and pool. Fantastic!!

The room was spacious, and the bathroom was also large, featuring two sinks and a separate wet/dry area. The staff were very friendly and had good English. There's a garment steamer in the room. Breakfast was standard for a 5-star hotel, nothing particularly outstanding. Nearby, there's a convenience store and a BHC fried chicken delivery shop. We mostly used cars for getting around, so we didn't pay much attention to the immediate surroundings. The gym was a highlight; they offer free rental of gym clothes and shoes, and it includes a Pilates equipment studio and an indoor golf simulator. All the equipment is Technogym.

Excellent location, but the facilities were quite disappointing otherwise. The decor and design were reminiscent of an upgraded budget hotel. Housekeeping consistently left behind items like forgotten tissues or towels in the room. The most frustrating part was on the first day at check-in; the front desk staff, struggling with English, tried to assign me either a twin room or an accessible room, despite my booking for a standard single king-sized bed. After I refused, I was told there were no rooms available because the hotel was full. Excuse me?! If a hotel is full, guests should be upgraded, not asked to downgrade! After I firmly stated my refusal, the front desk claimed they'd consulted with a manager and found me a 'very good room.' It turned out to be the exact room type I had originally booked. What a ridiculous charade! Paying 2800 a night, I certainly didn't expect to experience such service and disrespectful treatment.

I stayed here 7 or 8 years ago when I was in Korea. I was impressed by this hotel with traditional Korean architecture. This time I traveled to Korea with my wife and chose this hotel again. It was still of excellent quality and impressive as always, worthy of a 5-star hotel.