First, the positives. The room was very nice, and the small kitchenette was perfect. But then, checking in was a complete disaster. Without an access code (which I was not sent!!!), nothing works. There's no reception or anyone to help. I had to call a hotline in Zurich that only spoke English. There might be people renting a hotel in Berlin who don't speak English, you know! This definitely needs to be improved, especially since you're standing in front of a locked hotel door, with luggage, just glad to have arrived, and then no one can help... After they finally sent me the room code, I still couldn't get into the room. The code only activates precisely at 3 PM. So I had to stand in front of the room for 30 minutes and wait, even though the room was ready. The room wasn't cleaned for 4 days, and the towels weren't changed. Also, check-out is disproportionately early. The room has to be vacated by 10 AM. The cleaning lady already knocked just before 10 AM. I think that's far too early. In short – the rooms are very nice, the location (5 minutes from Alexanderplatz) is great, but the service is a catastrophe...
- Guest User
Location is amazing, the check-in was a bit confusing but after calling with customer care all was solved, for some reason I haven't received the login code and it was not really clear that the accesscode downstairs was also the accesscode to the rooms.
My room was close to the street, and it was very loud due to heavy traffic, which gave me a bad sleep.
Windows had to be open because of the heat outside, and missing airconditioning. Ventilation was provided by Vission appartments but it was not strong enough to really get a cool room.
- Guest User
