The Establishment (Est) KL Sentral Map, Address, Transportation & Nearest Stations and Airport

Dear Four Seasons Team, I hope this message finds you well. I recently had the pleasure of staying at your exquisite property in Kuala Lumpur, and I felt compelled to share my profound appreciation for the outstanding experience I had during my visit. Location and Accessibility: The strategic location of Four Seasons Kuala Lumpur, situated in the heart of the city center and adjacent to the iconic Petronas Twin Towers, contributed significantly to the unparalleled accessibility to major attractions. Being able to explore key tourist spots on foot, coupled with the abundance of convenience stores and delightful eateries nearby, made my stay exceptionally convenient. Customer Service: Without a doubt, the highlight of my stay was the impeccable customer service. From the moment of check-in, Ms. Neoxuan's exceptional hospitality left a lasting impression. She not only warmly celebrated my birthday during check-in but also dedicatedly explained every aspect of the hotel's facilities, including the pool. Her thoughtful guidance enabled me to make the most of the hotel's amenities. Additionally, the delightful anniversary cake she arranged added a sweet touch to the beginning of my journey. Despite minor issues that arose during my stay, Ms. Neoxuan and Mr. Shazarique handled them with utmost professionalism, resolving each concern with remarkable efficiency. Their profound understanding of hospitality truly shone through, ensuring my comfort until the moment I checked out. I extend my sincere gratitude to both of them, and I intend to share this commendable experience with Four Seasons headquarters in Canada. Facilities and Amenities: The hotel boasts a range of facilities, including a pool and spa, that elevate the overall experience. Enjoying a delicious breakfast on the 6th floor with a breathtaking view of the park was an unforgettable experience. The underwater music in the pool added a unique touch of novelty, and the scenic view from the pool area was equally impressive. The rooms, equipped with bidets and featuring Deep Tech amenities, provided a fragrant and convenient atmosphere. The luxurious bed further added to the overall excellence of the accommodations. Overall Impression: In my opinion, there is no hotel in Kuala Lumpur that surpasses the exceptional standards set by Four Seasons. I wholeheartedly recommend Four Seasons to anyone reading this review. Once again, I express my deepest gratitude to Ms. Neoxuan and Mr. Shazarique for their invaluable contributions to my stay. Thank you for creating a memorable experience, and I look forward to future visits to Four Seasons Kuala Lumpur. Sincerely, Jihoon Min

Outstanding! So far the best hotel in Kuala Lumpur. Breakfast is well prepared with decent variety of food. The dining area view is superb. The room is very well maintained and housekeeping is well done. The mattress quality was great and no backache after waking up 👍 The staff are very polite and always greeted guest with warm welcome. The service is excellent. Definitely will come again and again.

Nice hotel. Booked for 4 days and 3 nights for lake and garden view but only could see hotel pool. 😂 Requested for same floor with another room which was granted. Deposit was hefty though. Enjoyed the breakfast. Super big room. Comfortable even for 4 people. Was charged for plug adapter “rent” but the hotel was kind enough to waive it. Basic swimming pool. Ot was super cold due to the wind. Kids club is chargeable per entry but was pretty simplistic too. But services are tip top.

We came to EQ Kuala Lumpa for our honeymoon. The room looked great and was very big, we had an amazing view and you could even see the Petronas towers peeking out from the bed. Unfortunately we were let down because on the first night of arrival, after a lengthy flight, we got into bed and found blood stains on the duvet and bed cover. We were highly disappointed to see this at such a prestigious hotel. They did come and fix this the same night, and the following day they provided a plate of fruit as an apology but still disappointed given it was our honeymoon. I think we are the exception rather than the rule in terms of coming across this issue. In terms of location, I felt like it was TOO central, right along a major high street, however you are close to EVERYTHING. The hotel itself is used a lot by corporate businesses so expect a lot of business events during your stay (we stayed in December so probably the busiest then)

Great view! I could enjoy the twin towers right through the window. The facility was also good but it was little bit disappointed when we had a breakfast at the restaurant cuz of services but it wasn’t really bother me to enjoy staying. Other than that, everything was fine.

Exceeded Expectations. ⭐️⭐️⭐️⭐️⭐️ Robin, The Duty Manager has been exceptionally accommodating and helpful. Made me sign up for Fans of M.O. 🤩