The Establishment (Est) KL Sentral Map, Address, Transportation & Nearest Stations and Airport

This is our honest review of our current stay here. There are always pros and cons for any hotels. Let’s start with the pros first. The location is great, located near Conlay station and the view is amazing as well. We used the washing machine and dryer several times which is nice. The room is big enough for two to four people. Now it’s time to talk about the things that were a bit disappointed. The main reason that we booked this hotel is because the pictures shown for Premium 2 Bedroom. We thought that we would be getting the bathroom with the view of twin tower as the background . If not because of this view, we would stay at other places. One more thing, we need to pay at the hotel. The guests will be charged 3% if pay by credit card. We’re with this because we need the the bathtub with the amazing view of twin tower. However, when we checked in, we found out that we got the different room. So sad and won’t stay here again. Last but not least, the agent told us to give a good review, but we chose to express our sincere review.

This time the family trip specially chose hotel-style apartments. The three bedrooms and two halls are very spacious. The kitchen is equipped with pots, pans, forks, spoons, refrigerators, washing machines, microwave ovens, electric irons, and you can cook by yourself. This is the first choice for family trips. The location is also ok. In the Kuala Lumpur Convention Center area, take the pedestrian bridge to Babylon Square and the Petronas Twin Towers in about 15-20 minutes. There is a swimming pool, gym, laundry room and canteen on the third floor of the apartment, which is cost-effective.

It took about 20 minutes to be delivered my luggage by a bellman to my room after I checked in. I checked in advance operating hours of steam room in the fitness club and confirmed that it would be operated from 6:00 a.m., but the door of the fitness club was not opened at 6:10 a.m. and asked to open the door through the operator. The door was opened at 6:15 a.m. but the steam room was not warm at all. I waited for 10 minutes there but it did not become warm. So I asked staff whether it is operated or not. The staff told me it was on. I decided to have breakfast first, and came back one hour later but it was not still warm at all. It may be broken. These issues made my stay uncomfortable.

We stayed here for my son's birthday trip. All the staff greeted us with a smile, were kind and polite, and we had a very pleasant stay. The pool, sauna, and large jacuzzi were all clean and wonderful spaces. We would definitely like to stay again. Thank you very much.

Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back.

All the facilities were great, but it’s a pity that we couldn’t get a room with a view of the Twin Towers. The front desk staff said that rooms with two double beds do not face the Twin Towers.

From the moment we arrived, we were greeted with warm and friendly service — from the concierge right up to the front office. Kudos to the hotel manager, Ms. Lisa, and her amazing team for the wonderful hospitality during our check-in. The early check-in was a great bonus, and the complimentary parking throughout our stay was much appreciated. Our room was beautiful, vibrant, and offered a lovely view of the KL Tower. I was pleasantly surprised to find the extra bed already prepared well before our arrival — such thoughtful attention to detail! Special thanks to the team member who took my call the night before check-in. She listened attentively to my requests and ensured everything was arranged accordingly, even though I didn’t catch her name. The Front Office and Housekeeping teams were quick to respond to our additional requests for amenities, which added to the overall great experience. My girlfriends and I truly enjoyed our stay at W Kuala Lumpur. Thank you for making it a memorable one!