The Sofitel Ambassador Seoul Hotel & Serviced Residences delivers a generally good stay. The rooms are a comfortable size, impeccably clean, and thoughtfully appointed, making it easy to unwind after a busy day in the city. The fitness center and pool area exceed expectations—spacious, well-equipped, and beautifully maintained.
However, there are a few drawbacks that can impact your experience. Weekend breakfast service is limited to just three fixed time slots (6:30, 8:00, and 9:30 AM). Arriving at 9:00 AM means a 30-minute wait, which feels frustrating compared to hotels that offer rolling buffet times or extra seating. Similarly, the pool requires reservations for certain time windows, and children under 16 aren’t permitted in the locker or changing rooms. This policy makes it awkward for a parent and child—while you can change, your daughter cannot, which seems poorly thought out.
Overall, the Sofitel Ambassador offers top-tier accommodations and amenities, but its rigid scheduling and family-unfriendly pool policies detract slightly from an otherwise wonderful hotel.
- Wolfgang_Jo
Providing emotional experience, luxury services.
How they put in the effort to go the extra mile for their guests.
My mini bar was not closed after housekeeping was done as I left before they came to tidy the room. And I raise as a concern. They were very fast to check and assured me that they make sure the minibar would be properly closed. And even offered me a choice of my - wine, cheese platter or fruits of my choice and to send to my room. I didn’t request for it as I was just genuinely raising a concern.
One of the team even remembered my last name and greeted me when I was heading out.
I had a wonderful stay.
It’s not in the popular area but it’s beside Lotte mall. And London Museum Bagel and Blue Bottle is in the mall. But it’s good because it’s not crowded, peaceful.
- Zoe 2302